Our experience was an enjoyable one. This was due in the main by the attitude and customer awareness of Rebecca. She was well versed in all aspects of what we were looking from Dreams. Buying a n... See more
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See what reviewers are saying
We had a fantastic experience at Dreams in Stockton when choosing and purchasing a new bed for our daughter. Mark was absolutely brilliant from start to finish. He was friendly, approachable an... See more
Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so ea... See more
From the moment you walk in the shop the staff are friendly and very helpful, not pushing like some shops. They offer great advice and the prices seem competitive.
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Portrack Lane, TS18 2PS, Stockton, United Kingdom
- 01642044638
4.8
Excellent
378 reviews
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. Delivery charges
My score would have been 5 stars. But what lets Dreams down. Advertising “Free Delivery” when that is not strictly true. Had I not read the whopping big notice and challenged this. I would have had to pay.
27 October 2024
Brilliant service from purchase to…
Brilliant service from purchase to delivery. Easy to assemble, sturdy and comfortable.
27 October 2024
Guy in the shop was very helpful and…
Guy in the shop was very helpful and knowledgeable, explained the difference and the best bed for ourselves. Tried loads of different beds. Bit on the pricey side but you get what you pay for.
12 September 2024
Fab mattress!
Bought our new mattress from Dream. Great service. The mattress is so comfy, really happy with it. Can definitely recommend.
25 October 2024
Stockton , great people Great service in the shop and the…
Great service in the shop and the delivery 🚚 men were great,helpful and very pleasant
19 October 2024
Very impressive service
Everything went smoothly from ordering to delivery. A problem with the bed when it arrived was dealt with quickly and efficiently by the company
11 October 2024
New super king mattress
Excellent service from start to finish, guy in the shop at Stockton very knowledgeable, to me it was a bit of a minefield initially, the advice I received was spot on, we are highly delighted with our new mattress & is exactly what we wanted, fair price & top quality item.
11 October 2024
Dreams staff were great
Dreams staff were great. Very knowledgeable and explained all different options. We were looking at Tempur and showed us the difference types and buildup. Very helpful
5 October 2024
Unprompted review
Fantastic delivery
Fantastic delivery, put the bed together quickly and no fuss. Excellent experience and bed conformable and live extra storage space
28 September 2024
Good polite service
28 September 2024
It so lovely to sleep on
I really love my mattress when the man put it on my bed they were helpful to me .
21 September 2024
May use AI-assist with repliesRead more
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Buy online... You have more rights
I recently bought a mattress from Dreams, and I’m extremely disappointed. The mattress was too firm and uncomfortable to sleep on. When I tried to return it, I was shocked to find out that only exchanges are permitted, not refunds. The other options were too expensive for my budget. I enquired about choosing a lower cost and getting the difference back and was told that the difference would be paid in vouchers. If I had bought online, I could have had a refund. Be cautious with in-store purchases at Dreams; their in person policies are not as customer-friendly as online. I wouldn’t recommend this company.
16 September 2024
Unprompted review
Reply from Dreams - Stockton
Good Afternoon
I am sorry for the issues you are having. So that we can assist we need some additional information in order to locate your order.
We have requested these details from Trustpilot, and I look forward to hearing from you shortly.
Many thanks
Peter
Excellent Service.
From placing order online to the delivery, the service was excellent. Recommended.
7 September 2024
Unprompted review
Product knowledge
What is important is genuine product knowledge without an over the top pushy salesperson working on commission. That is what sold me on first visit to store. I boughtvthe right mattress from the right person
13 September 2024
Great service in the store
Great service in the store with friendly knowledgable staff. A quick, efficient delivery and a fantastic new mattress and pillows!
8 September 2024
Staff member at the shop was very…
Staff member at the shop was very helpful in assisting me to choose the right mattress for me. The delivery men were excellent in the bringing in the new mattress and taking out the old one. All in all a very good experience and I would recommend Dreams to anyone.
31 August 2024
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