I think your sales assistant was very helpful. I then was able to find a mattress which fitted my requirements. However when waiting for my receipt the supervisor was called and she did ask did I want... See more
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See what reviewers are saying
I went to Dreams in swansea. They was fantastic made you feel comfortable even give me a coffee! Went through all the stuff! Ending up with a bed with a built in TV. And 0%APR no point in giving your... See more
Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... See more
Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, United Kingdom
- 01792981767
4.8
Excellent
192 reviews
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Very happy with bed and service…
Very happy with bed and service provided both in the shop and the delivery guys who assembled bed
9 May 2025
Ottoman Bed
Fabulous customer service in the Swansea store, staff were excellent and very helpful. The delivery drivers were polite and on time. The bed is much better than I expected, very well packaged and easy to put together. Looks great and excellent storage, making a teenager's room extremely tidy!
7 September 2025
Exceptional service
From start of purchase to delivery the staff at Dreams were professional and helpful
5 September 2025
The team at the shop could not have…
The team at the shop could not have been nicer. They were knowledgeable, helpful, polite and friendly. The same can be said for the men who delivered the mattress. We couldn’t have wished for better service.
29 August 2025
What a fantastic shop to go and get…
What a fantastic shop to go and get your perfect mattress and bed , the staff in the Llansamlet store were so friendly and helpful and they had so much patience in helping finding our family out perfect mattress and bed .
9 August 2025
Unprompted review
It arrived on time put up in no time…
It arrived on time put up in no time and love my bed ..thank you
11 August 2025
Great service 🥰
12 July 2025
Thank you Ian!
Fab service from Ian - such a lovely man and very informative, he made mattress shopping an absolute joy!
24 May 2025
Excellent and prompt service.
8 June 2025
Staff member Ian was very knowledgeable…
Staff member Ian was very knowledgeable and patient whilst we tried a number of bed/mattress options.
30 May 2025
Unprompted review
My new dream bed!!
The sales staff were most helpful and friendly.The young men who delivered my bed went out of their way to assist me and were very cheerful.
1 June 2025
Very helpful staff
Very helpful staff, particularly Ian. Not too pushy. Used the machine to gauge the softness of the mattress. Good deal. Delivery was on time and the bed is great to sleep on.
25 May 2025
Dreams Team
Great sales staff. Very good delivery guys. Great service. Love the bed. Well done Dreams Team Swansea 👍
17 May 2025
Thank you Grace
Excellent customer service at the Swansea branch. Grace helped us all the way. She stated she was new but helped us with everything we needed and was really friendly.
Deliver was simple and was kept informed throughout.
19 April 2025
Unprompted review
Excellent sales man (Ian)
Excellent sales man (Ian), quick delivery, great product so very happy , thank you.
12 April 2025
Very friendly staff
Very friendly staff. We're happy to treat us well given we were looking at the budget mattresses. The staff gave just enough information for us to make an informed choice without being pushy. All in all a very pleasant experience.
5 April 2025
Unprompted review
Friendly & Professional Staff
Staff were friendly and helpful on arrival, describing different aspects of the mattresses and bedframes, such as gel, memory foam and spring. Also used sleepmatch which helped simplify the process.
4 April 2025
Unprompted review
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