I think your sales assistant was very helpful. I then was able to find a mattress which fitted my requirements. However when waiting for my receipt the supervisor was called and she did ask did I want... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went to Dreams in swansea. They was fantastic made you feel comfortable even give me a coffee! Went through all the stuff! Ending up with a bed with a built in TV. And 0%APR no point in giving your... See more
Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... See more
Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, United Kingdom
- 01792981767
4.8
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff in Dreams were very friendly
Staff in Dreams were very friendly, helpful and informative. Did not feel rushed or pressurised into purchasing at all. Given plenty of time and privacy to think and discuss. Used sleepmatch to find a range of mattresses suitable for us. Really happy with interest free credit payment options and 100 night guarantee.
Delivery date given on day of purchase and plenty of communication nearer the time to confirm delivery time. Delivery team pleasant and efficient.
Only had the mattress a couple of weeks but all good so far. Less aches and pains so worth the time, effort and money of going to a shop and getting proper advice.
22 August 2024
Good service all around
Good service, Starting from sleep match then walking to different mattresses to try and having your purchase delivered at time
11 August 2024
A great service
6 August 2024
Unprompted review
Great buy. Great service.
From the service at the shop to the delivery, it was very easy.
The lady in dreams was very helpful and pleasant. We were kept up to date with the progress of the bed and delivery information was updated as needed.
The delivery crew were lovely, respectful of my property and updated me in the morning of delivery, arriving promptly at the pre arranged time. Excellent service.
4 August 2024
Friendly helpful staff
25 July 2024
Excellent service from dreams
Excellent service from dreams, tested to see what mattress was most suitable which was great. Delivery guys great and assembled bed and took old one away. Could not fault them.
25 July 2024
Excellent service and excellent quality…
Excellent service and excellent quality of product.
5 July 2024
Very friendly knowledgeable staff
Very friendly knowledgeable staff, nothing was too much problem, the shop is spotless, the choice of beds is huge, the staff did not pressure us to buy, but was extremely helpful, nothing was to much. Because of the pleasant experience, the quality, choice, competitive prices we would highly recommend Dreams.
13 June 2024
Unprompted review
Bed is comfortable and delivery was…
Bed is comfortable and delivery was quick and polite.
31 May 2024
First Class Service
From start to finish Dreams gave a first class service. Customer service in the Swansea Store was excellent and delivery was on time and by polite men
All correspondence was correct and feedback was encouraged
31 May 2024
Very helpful
Very helpful, checked what mattress best to suit both.
Pleasant explained about ottoman bed.
18 May 2024
Friendly in-store staff
Staff in store were very friendly and helpful.
My daughter is autistic and struggled with the experience but they were very understanding and patient
13 April 2024
Friendly and knowledgeable staff
Friendly and knowledgeable staff, excellent products and service
2 May 2024
Unprompted review
Mattress delivery
Very happy with service received from Dreams. Very helpful informative staff at the Swansea store to the speedy delivery service we received. On day mattress was received delivery men were very courteous, careful with installation and were quick in removing old mattress and installing new. Would order from Dreams again!
23 March 2024
Excellent from start to finish
Excellent from start to finish. Delivery team was amazing went above and beyond. Would recommend to all family and friends.
29 March 2024
Excellent experience start to finish
Excellent experience start to finish . From entering the store , chatting with the assistant on our needs, the experience of the mattress imaging, and the choice in store was brilliant . Coupled with this the very good delivery team we will return again in another 7/8 years
23 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.