Justin from Dreams Taunton is pretty flippin awesome. He sorted out my mattress exchange and refund efficiently, painlessly, and far quicker than I thought possible in the modern world.
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See what reviewers are saying
Sentry was delightful. She greeted us warmly upon entering store and was very helpful in measuring body weight to mattress and allowed a chance to try several mattress, without trying to influence sal... See more
We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... See more
The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, United Kingdom
- 01823772479
4.7
Excellent
178 reviews
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Taunton store - solid shopping experience, great service
We shopped at the Taunton store.
Initially we asked for some space to explore on our own.
Later, at the right time, Aaron came over to initially answer some questions and then advise us.
He also encouraged us to try the Sleepmatch Studio which helped us narrow down to a potential 4-5 mattresses.
I also like that he made no assumptions about our finances and let us try everything.
It was a seamless experience and I would gladly recommend to others in the area.
23 April 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One of the mattress has faulty springs
20 April 2023
Reply from Dreams - Taunton
Dear Vivian
Thank you for your review. I am sorry for the issues you have had with your mattress.
I am happy to see you have since spoken with our Customer Service team and they have agreed you can either have a like for like replacement, or a reselection to an alternative.
I hope you will see this as a suitable resolution in the circumstances.
Many thanks
Peter
Early Delivery time was well…
Early Delivery time was well communicated & suited us better. Exchange of mattresses ( new for old) took less than 30 minutes.
13 April 2023
Amazing service from all at Dreams Taunton
Our whole experience with Dreams has been brilliant, from entering the store meeting friendly knowledgeable staff. We ordered two mattresses delivered to two addresses, the delivery staff were also friendly, prompt, helpful and knowledgeable. Thank you all very much and we will definitely recommend you to friends.
31 March 2023
Super helpful team
Super helpful team were really patient while I was being indecisive and got everything sorted once I’d made a decision
20 January 2023
Great bed & great service!
The assistant, Aaron, was very friendly & helpful & guided us through the stages to get the right bed for us. We were treated with courtesy at all times & he made us a nice cup of tea! We tried several beds for comfort & could take our time. We didn’t feel at all pressured, it was a very pleasant experience & we’re very pleased with our bed. Full marks to Aaron!
12 March 2023
Well informed and helpful staff
Well informed and helpful staff. Easy experience to buy.
Very helpful delivery staff and most of all a VERY comfortable mattress.
9 March 2023
Good thorough sales person
26 February 2023
Quality product delivered on time
Quality product delivered on time. Only comment is that the men didn’t take polythene cover away.
26 February 2023
Helpful & Knowledgeable
From entering the store to when we had finished, our sales person Aaron P was very professional, knowledgeable and polite. Not pushy, very refreshing sales person.
25 February 2023
Unprompted review
Ryan was very helpful at Taunton branch
16 February 2023
Excellent service from beginning to…
Excellent service from beginning to end. Salesman was very knowledgeable and delivery and installation quick and professional.
16 January 2023
Excellent customer service provided at…
Excellent customer service provided at Dreams by Aaron. Very knowledgeable, friendly and not pushy at all. I would highly recommend.
2 January 2023
Unprompted review
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