Dreams Reviews 

Had an unexpectedly UNPLEASANT experience with a TEMPUR memory foam mattress. After months of consideration, we finally invested in a premium mattress to help with back pains, but we didn't expect that it would come with a VERY STRONG CHEMICAL SMELL that persisted even after airing it out for 2 months! We decided to return it but the process was not as straightforward as we had hoped: a technician was sent to inspect, stayed for 10 minutes and simply claimed he couldn't smell anything, despite us living with the odour every night. A bedroom should be a place of relaxation, not somewhere you dread. We eventually exchanged it for a Sophie Conran spring mattress, received a partial refund, but paid for the pricey pillows that had originally been included "free" with the TEMPUR mattress.

I cannot rate the mattresses yet as I have just ordered from Crown Point in Leeds. But Katie there was wonderful. She talked us through the sleep match and showed us suitable beds that were in our price range. She wasn't pushy but was informative and professional throughout while being kind and having a laugh with us. We are very happy with what we got for the price and Katie offered us some bonuses too, which was great. Thanks so much for your help Katie!

Served by Callum. Great service. Offered drinks and helped us use the machines on sleep match. Bought our new mattress and pillows.

Gabriel provided exceptional assistance during my visit to the store, guiding me through the selection of multiple mattresses, which resulted in a highly personalized experience. Mustafa also contributed significantly to this positive experience with Gabriel, making the entire process very enjoyable. I highly recommend seeking assistance from either of these individuals for an outstanding customer experience.

Graeme at the Chester store was very pleasant, knowledgeable and very helpful. We found the sleepmatch tool very useful and the large range of beds in the store gave us the opportunity to try out different makes and different levels of firmness, to find the mattress that suited us best.

Staff very helpful, they let you have a good look around without bothering you, always ready to answer questions or explain anything. Had a coffee while we placed our order.

Graham is amazing and honest, and doesn't upsell. 10/10. A lovely man and great products.

Brilliant customer service today by Charlotte in the Carlisle store. Hard to believe she is new in role as she was very knowledgable & helped us navigate buying a new bed & frame for our new house, which is quite a daunting thought! Thanks Charlotte for making this such an easy experience - best of luck to you in your new role too!

What a fantastic experience!

Sue at the Metro Centre Dreams store was brilliant. Her customer service, kindness and support while we chose the right bed for us was superb. Dreams you have an exceptional employee here!

Sue showed us a variety of mattresses after we used the sleep match machine, which gave us insight into which mattress would suit us. Sue then looked after our young twins while we chose which bed frame.

Justine the store manager then stayed late to help us buy the bed.

An all round brilliant experience and I would highly recommend visiting this store.

Great service in Crewe store byron was fantastic. Sleep match was an experience finished with a lovely cup of coffee

Sue did an excellent job helping us find the perfect bed today! Dreams, Metrocentre

Jayne in the Stockton store was exceptionally helpful and patient with us, great service from all.

Eve was absolutely exceptional she is so lovely and really helped me find a mattress x

I went into the store and was greeted by a lady called Rachel. We already knew which mattresses we wanted to see, and she promptly showed us where they were. She was great—she told us she’d leave us to try them out in our own time and just to shout if we needed anything. After a while, she came back over and helped my daughter choose which of the two was the better fit for her. She was very pleasant, informative, and explained everything perfectly. Highly recommended.

A difficult decision made easy. Great service.

Janette at Team Valley was really professional and friendly in helping us find the perfect mattress. We used the sleepmatch machine and she took us through all the different mattresses which were the best fit for us, giving us time to try them each out ourselves, would definitely recommend.

Sofi was really helpful in showing us the types of mattresses that we were looking for.
There was no pressure and Sofi answered all of our question.
Callum who processed the order was friendly and professional

Great experience and Raghuraj was very helpful and accommodating to my requirements for the bed/mattress.

Wonderful attention paid by Anna
from the moment we walked through the door. Great help and knowledge to help us decide which bed combination to choose.

Brilliant customer service, extremely helpful and friendly