Staff in shop were excellent and friendly but the delivery has not happened. Promised delivery on 27th text on 24 th said they would e mail info to us on the 26th but a day later they said delivery... See more
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See what reviewers are saying
Shop experience efficient and friendly, quickly found and ordered what we needed Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of foo... See more
We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom
- 01225255609
4.8
Excellent
298 reviews
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From the beginning when looking in…
From the beginning when looking in store for a bed and mattress to meet my requirements, each member of the team so helpful, knowledgeable and friendly.
The process was made so easy, day of delivery arranged and peace of mind.
Day of delivery I was kept well informed of the expected time slot, they even called to reassure me and when they arrived, they were so polite, friendly and helpful. They put the bed together and gave useful information and instructions and left.
19 April 2024
Great staff
Great staff, great products, friendly and informative, no pressure sales, very good experience
22 February 2024
So easy
It was so easy. I asked for a firm mattress and was guided to the best price mattress available. Tried it out, ordered it and it was delivered as stated. I live down an awkward lane off road and on the main road it said it was closed. I was just about to tell the delivery drivers and they turned up with the goods. Great service all round.
16 March 2024
Mattress purchase
Lindsey really helpful and informative in store
Delivery men kept us fully informed on times etc were very polite and put on shoe covers when in our house
27 February 2024
Great experieince and fantastic result
Great experieince with Charles in Torwbridge who was patient, not pushy, knowledgable and attentive. His enthusiasm for his job shone through. We now have a really comfy bed whci suits our needs thanks to his attention to detail
18 February 2024
From start to finish a pleasant no sale…
From start to finish a pleasant no sale pushing tactics & delivery spot on
18 February 2024
Absolutely amazing service
Absolutely amazing service, couldn't fault in any way. Staff are fantastic. Have my new bed now and it's very difficult to get up in the morning as so comfy. Will highly recommend dreams.
9 January 2024
Staff very helpful ,arrived on the date…
Staff very helpful ,arrived on the date we agreed, very pleased with the comfort of mattress
16 February 2024
Excellent service
I am very happy with my purchase and was advised about delivery which was excellent. I can thoroughly recommend Dreams.
14 February 2024
My whole experience at dreams was…
My whole experience at dreams was smooth, no pushy salesperson, no questions unanswered, everyone was friendly and even got a cuppa would definitely recommend dreams
12 February 2024
The guys who came where polite
The guys who came where polite, efficient and did a very good job.
10 February 2024
Comfortable mattress
Comfortable mattress. My wife gets a good night sleep without back ache, which is a marked improvement from the problems experienced with the previous mattress.
10 February 2024
Nothing but a dream
Great customer service. Bed arrived on time with all communications promised - delivered.
Nice product, easy to build.
30 January 2024
What great people
From the minute I walked into the store everyone was so very helpful and knowledgeable too. Even to the delivery guys the whole experience was amazing .
1 February 2024
Great Service !!
My "Bed" was delivered on time, and my old one was taken away. The service I had was faultless. I have absolutely no complaints at all.
30 January 2024
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