Dreams - Truro Reviews 

The service was excellent, we were given every opportunity to try different beds and offered coffee.
It was a perfect experience. We knew of a mattress which we had in mind but it was discontinued but a call to the warehouse found the very one for us.

How lovely Kioni at the Truro branch was, very helpful and explained all the different options for a mattress to suit our requirements and budget.

Good instore experience we were not harassed, when we said we were browsing they left us alone to do that and we approached them when we were ready.

Tried out new beds&matresses instore. Fabulous service, lovely helpful staff. Ordered beds end of January, were told they'd arrive on 16th March and they DID arrive on that day. Great communications with delivery team throughout, we knew exactly when they were coming. Very helpful and considerate.

The service was good in the shop. l had a test to find out the mattress that was best for me . And it was delivered on the day and l didn’t have to wait to long! The bed was put up for me and the two men were very polite so thank you.

I had a lovely sales assistant who had fun too! The manager was also extremely helpful. Good advice with reference to delivery and construction of the bed

Excellent in store service, excellent delivery and build service, happy all round

Knowledge staff, friendly, not pushy. Did their best to ensure we got the right mattress for the right money.

good product knowledge, pleasant and friendly service

Very helpful staff - no pressure into buying a new mattress. Listened to what we needed. Unfortunately after ordering we realised our first choice wouldn’t go up our cottage stairs but this was not an issue - the store had us back in and changed order and sorted replacement. Highly recommend for their service.

Excellent service from the showroom to delivery and construction. I couldn’t be happier with my new bed, delivered on time and the two guys who came to build it were friendly efficient and it was done in about an hour! After having a terrible experience with Bensons last year I wouldn’t go anywhere else for a new bed!

It should be called Nightmares, not Dreams. I spent over £1000 on a mattress PLUS insurance for “peace of mind”. After a few weeks, the mattress dipped in both sides while the centre remained really firm, with the result that you can’t lay flat on the bed, but roll to the sides, which is really uncomfortable as your body keeps tense to avoid rolling… AWFUL.
I complained at the store and they sent their service company (Homeserve) who said the mattress wasn’t dipping enough to be considered faulty (unbelievable).
I complained again and Homeserve were sent again. This time the guy didn’t even checked the bed, and after agreeing that the bed was visibly dipped at the sides and letting me think it would be sorted, he wrote a report saying that the mattress had clearly been used as a sitting area because there was a laptop charger plugged by the side of the bed, and the claim was dismissed for MISUSE! I can only describe this behaviour as immoral and unethical, to lie in a report in this way, just making such an assumption without any evidence, knowing what the consequence would be.
I complained a third time at the store (Truro) and the site manager couldn’t care less. He only reacted when I said I would write a bad review and asked me not to review the store but the company!
I then complained through customer services, and all they did was to send Homeserve again. This time I was very mindful that the guy didn’t play any trick, but he just explained to me that the assessment protocol wasn’t thorough enough to determine whether the mattress was faulty!!! and wished me luck with my claim, which of course was dismissed again.
I then went to the ombudsman, who claims to be impartial, but his response was that, having read the reports from Dreams, it was on my side to provide evidence that the mattress is faulty. This means paying a certified technician to make another report that “carries more evidence than that of the retailer”. In which way is this impartial?
I have been fighting the case for a whole year, but finally, I have understood that everything is arranged in favour of the big retailer and to the detriment of the customer. I have decided to buy another mattress elsewhere, I just hope they are honest.
Please read other reviews down the line, there are many with the same problem. And check an article called "Complaint about your new furniture? Expect a bed of nails." in google.
AVOID Dreams, they are a Nightmare!!
BEWARE OF DREAMS RESPONSE TO THIS REVIEW BELOW
What they don't say is that the "independent" inspection company has an interest in finding no faults, as they don't charge the retailer if the item is returned.
Regarding the ombudsman, being a government approved organisation does not guarantee, as we well know, that they won't act in favour of the big company and in detriment of the customer. What he uses as "evidence" is the reports from the "independent" inspection company. He asked to pay an independent inspection myself, but I'd rather use that money to buy a new mattress, as it's very likely that this evidence won't be taken as enough to counter the "independent" inspection from Dreams.
DO SOME RESEARCH ON THESE QUESTIONS BEFORE SPENDING A LOT OF MONEY IN DREAMS!!
The only evidence needed to see the mattress is faulty is to lay in it for 10 minutes.

The high tech mattress suitability machine was great as was Laura in store. Found the perfect mattress and must say both my wife and I are currently sleeping so much better

Friendly knowledgeable great staff amazing welsh speaking scanning bed 😊5 star service,best bed I’ve ever slept on😴would recommend everyone one to go Dreams if you need a bed !!!

We had our new bed delivered after purchasing it in Dream’s Truro store. Our mattress sank into a hole in the middle of the bed where the metal bar is a lot lower than the wooden spring slats and is also much further apart than the other slats. My husband and I both have back problems and these are much worse as we are sleeping in a hole. We now have to pay for some MDF to cover the gap so it won’t swallow the mattress. Expensive bed, terrible to sleep on and awful after service care. More like nightmare than Dreams. Update - have now started sleeping on two seater sofa as bed totally unfit to sleep in. Not good when you are disabled and getting on in years. Heartbroken.

Excellent service! Delivery was great too!

Truro Dreams we met Laura and Richard.

We went in to dreams for a bed and a mattress, they were busy but the service was attentive and very helpful. We not only got the bed we wanted but a mattress that suited our sleep requirements as well.

The bed and mattress came to our house on the day that we had pre-ordered for, there was no messing around, they came, put the bed together, unboxed the mattress and place it on the bed and that was that.

We have slept on it now for a few nights, no issues, extremely comfortable and the TV is a really good quality picture and sound.

Thank you again dreams, in all the time I have ordered I have never had a disappointment.

Brilliant service would recommend them to anyone

Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us.
Had an issue with the finance application though as one requirement is that one has to have lived in the UK for last 3years to qualify as a foreign national. I felt this was self-defeating as it would discourage lots of people from buying from Dreams. I almost did not complete my purchase.

Highly recommend truro store