Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us. Had an issue with the finance application though as one requirement is that one... See more
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The lone assistant was helpful and patient for my elderly mother in law. In the end we bought a mattress so it was worth visiting.
Excellent service from the showroom to delivery and construction. I couldn’t be happier with my new bed, delivered on time and the two guys who came to build it were friendly efficient and it was done... See more
Very helpful staff - no pressure into buying a new mattress. Listened to what we needed. Unfortunately after ordering we realised our first choice wouldn’t go up our cottage stairs but this was not an... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit B1 Newquay Road Retail Park, TR1 1XN, Truro, United Kingdom
- 01872491501
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Delivery staff were great
Delivery staff were great, both very helpful. Bed is fine and is in situ.
Mattress
It was a good experience buying a new mattress from Dreams. The electronic device narrowed down our choices and gave us good examples to choose from.
The salesperson was very helpful too and gave us good advice.
When the mattress arrived I would advise customers to arrange help with moving the new mattress upstairs as it wasn’t an easy task as the delivery men just take it to your hall.
It was extremely heavy and awkward negotiating the stairs even with 2 people. I recommend paying for the additional help .
We have slept well on our new mattress and feels luxurious and comfortable. We are happy with our purchase.
Consistently good service
Consistently good service. Shop employees are helpful and knowledgeable. Delivery was on time, great communication and efficient. I xannot fault
Helpful in-store staff
Helpful in-store staff, good understanding of needs and products. Delivery good with plenty of updates and good delivery team
Dreams bed.
An excellent service. Thank you.The second bed I have bought from Dreams. Wouldn’t hesitate to recommend this company.
Delivered on time and the bed is really…
Delivered on time and the bed is really smart and comfortable
Sweet dreams
The young sales lady, was efficient and friendly, the delivery team where spot on.
From the minute we walked through the…
From the minute we walked through the door we felt very welcome. The staff were amazing and went out their way to help us pick our dream bed. The sleep match system was excellent and helped us to select the right bed for us. Thank you Dreams. We will certainly recommend you.
Lovely service from the store manager
Lovely service from the store manager, who directed me to the available options. Bed arrived in a timely manner and was set up incredibly quickly by two more great members of staff. Bed itself is very comfortable and of high quality.
Laura at the Truro store was so knowledgeable
Laura at the Truro store was so knowledgable and an absolute pleasure to deal with.
The delivery drivers contacted me when expected and were really friendly.
The two delivery chaps went above and beyond
The two delivery chaps that delivered my mattress were friendly, polite, helpful and extremely well mannered. They went above and beyond to make sure that I had a very pleasant delivery experience. They were brilliant and I would highly recommend this delivery company to anyone that's looking for a new mattress 100%. I wouldn't hesitate to order from here again in the future.
Great Service
Really good service from Dreams in Truro. The assistant was very helpful but not overbearing. Guided me to the Sleep Match machine (i think that is whst it is called!) and then made suggestions as to which mattress would be appropriate. I chose my mattress and he guided me through the paperwork with ease. The delivery was seamless and quick. Thank you Dreams.
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Worst Tempur mattress ever
We went in store 12 months ago and used the bed assessment machine to tell us the best mattress for us. My advice is don’t do this. We purchased a Tempur mattress for over 2k. The first few months it was a bit too firm and I had to keep changing sides as my hips hurt and my husbands shoulders hurt. After a few months this improved as the bed bedded in a bit but then I started to feel like I was going to roll out of the bed. My friends house sat and they found the same issues and ended sleeping in my sons room which had an Emma mattress that was more comfortable.
Twelve months later, it’s still too firm for my hips, I wake up dreaming of getting a new mattress and feeling angry at the money I’ve wasted. I had a Tempur for years before this one and it was great so I don’t know what’s changed but it’s the worse mattress I’ve ever had. We are even both waking up with lower back ache now. I should have complained months ago as it’s not fit for purpose at all but the store manager was so helpful and lovely that we didn’t want to cause problems.

Reply from Dreams - Truro
Excellent customer service in store and…
Excellent customer service in store and very knowledgeable staff.
Ordered 2 x beds and a smooth…
Ordered 2 x beds and a smooth transition from start to finish. Very good service and quality
Very helpful and pleasant service at…
Very helpful and pleasant service at the Truro store. Quick and efficient delivery. Very good product.
excellent
Staff were excellent couldn’t be more helpful . Although the shop was being refurbished the shop was tidy and safe to manoeuvre . Delivered safely on time and by pleasant knowledgable staff . Bed is comfy and exactly as we expected .
Thankyou
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