Dreams - Truro Reviews 

252
TrustScore 5 out of 5

4.8

Unit B1 Newquay Road Retail Park, TR1 1XN Truro, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us. Had an issue with the finance application though as one requirement is that one... See more

Rated 5 out of 5 stars

The lone assistant was helpful and patient for my elderly mother in law. In the end we bought a mattress so it was worth visiting.

Rated 5 out of 5 stars

Excellent service from the showroom to delivery and construction. I couldn’t be happier with my new bed, delivered on time and the two guys who came to build it were friendly efficient and it was done... See more

Rated 5 out of 5 stars

Very helpful staff - no pressure into buying a new mattress. Listened to what we needed. Unfortunately after ordering we realised our first choice wouldn’t go up our cottage stairs but this was not an... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit B1 Newquay Road Retail Park, TR1 1XN, Truro, United Kingdom

  • 01872491501

4.8

Excellent

TrustScore 5 out of 5

252 reviews

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4.8

All reviews

(252)

14,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mattress

It was a good experience buying a new mattress from Dreams. The electronic device narrowed down our choices and gave us good examples to choose from.
The salesperson was very helpful too and gave us good advice.
When the mattress arrived I would advise customers to arrange help with moving the new mattress upstairs as it wasn’t an easy task as the delivery men just take it to your hall.
It was extremely heavy and awkward negotiating the stairs even with 2 people. I recommend paying for the additional help .
We have slept well on our new mattress and feels luxurious and comfortable. We are happy with our purchase.

27 February 2026
Rated 5 out of 5 stars

Helpful in-store staff

Helpful in-store staff, good understanding of needs and products. Delivery good with plenty of updates and good delivery team

13 February 2026
Rated 5 out of 5 stars

From the minute we walked through the…

From the minute we walked through the door we felt very welcome. The staff were amazing and went out their way to help us pick our dream bed. The sleep match system was excellent and helped us to select the right bed for us. Thank you Dreams. We will certainly recommend you.

3 February 2026
Rated 5 out of 5 stars

Lovely service from the store manager

Lovely service from the store manager, who directed me to the available options. Bed arrived in a timely manner and was set up incredibly quickly by two more great members of staff. Bed itself is very comfortable and of high quality.

30 January 2026
Rated 5 out of 5 stars

The two delivery chaps went above and beyond

The two delivery chaps that delivered my mattress were friendly, polite, helpful and extremely well mannered. They went above and beyond to make sure that I had a very pleasant delivery experience. They were brilliant and I would highly recommend this delivery company to anyone that's looking for a new mattress 100%. I wouldn't hesitate to order from here again in the future.

9 January 2026
Rated 5 out of 5 stars

Great Service

Really good service from Dreams in Truro. The assistant was very helpful but not overbearing. Guided me to the Sleep Match machine (i think that is whst it is called!) and then made suggestions as to which mattress would be appropriate. I chose my mattress and he guided me through the paperwork with ease. The delivery was seamless and quick. Thank you Dreams.

17 January 2026
Rated 2 out of 5 stars

Worst Tempur mattress ever

We went in store 12 months ago and used the bed assessment machine to tell us the best mattress for us. My advice is don’t do this. We purchased a Tempur mattress for over 2k. The first few months it was a bit too firm and I had to keep changing sides as my hips hurt and my husbands shoulders hurt. After a few months this improved as the bed bedded in a bit but then I started to feel like I was going to roll out of the bed. My friends house sat and they found the same issues and ended sleeping in my sons room which had an Emma mattress that was more comfortable.
Twelve months later, it’s still too firm for my hips, I wake up dreaming of getting a new mattress and feeling angry at the money I’ve wasted. I had a Tempur for years before this one and it was great so I don’t know what’s changed but it’s the worse mattress I’ve ever had. We are even both waking up with lower back ache now. I should have complained months ago as it’s not fit for purpose at all but the store manager was so helpful and lovely that we didn’t want to cause problems.

30 December 2024
Unprompted review
Dreams - Truro logo

Reply from Dreams - Truro

Good Afternoon Sharon

Thank you for your recent review.

We are very sorry to hear that the mattress is proving to be uncomfortable still for you

We have contacted you today to discuss this further and look forward to hearing from you.

Kind Regards,

Nick

Rated 5 out of 5 stars

excellent

Staff were excellent couldn’t be more helpful . Although the shop was being refurbished the shop was tidy and safe to manoeuvre . Delivered safely on time and by pleasant knowledgable staff . Bed is comfy and exactly as we expected .
Thankyou

16 December 2025

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