Dreams - Truro Reviews 

251
TrustScore 5 out of 5

4.8

Unit B1 Newquay Road Retail Park, TR1 1XN Truro, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The lone assistant was helpful and patient for my elderly mother in law. In the end we bought a mattress so it was worth visiting.

Rated 4 out of 5 stars

Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us. Had an issue with the finance application though as one requirement is that one... See more

Rated 5 out of 5 stars

Excellent service from the showroom to delivery and construction. I couldn’t be happier with my new bed, delivered on time and the two guys who came to build it were friendly efficient and it was done... See more

Rated 5 out of 5 stars

Very helpful staff - no pressure into buying a new mattress. Listened to what we needed. Unfortunately after ordering we realised our first choice wouldn’t go up our cottage stairs but this was not an... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 227 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit B1 Newquay Road Retail Park, TR1 1XN, Truro, United Kingdom

  • 01872491501

4.8

Excellent

TrustScore 5 out of 5

251 reviews

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4.8

All reviews

(251)

14,140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Dream BeVery pleasant couple of salespeople

Very pleasant couple of salespeople at the store who convinced us we were making the right choice. The two lads who delivered the bed were very helpful. I was impressed with the fact they covered their shoes on entering the house to protect the carpets.
All in all a very good experience

20 September 2024
Rated 5 out of 5 stars

Great delivery men. Cheers dreams

We are really pleased with the service we recieved from the delivery. We ordered online but visited a store to cisually see the frame we liked. My only issue and it’s just feedback, our bed came in 3 boxes 2 were labelled as the bed name and another had a different name on. Rang a store and they just said as it’s online they couldn’t help me I needed ring the customer service. Eventually got through and was explained that the bed is a partner bed to another frame and certain components are the same. Just kinda wish I had been informed of that really as was a bit worried when I saw the different names on the boxes. Lovely bed frame, great quality and feels really sturdy. It’s much higher of the floor than we remmembered from the show room mind.

15 August 2024
Rated 5 out of 5 stars

Great team in Truro

The team in Truro were very knowledgable with their help in us deciding which Mattress to purchase and our delivery was great too. Bed assembled really quickly.

26 July 2024
Rated 5 out of 5 stars

Great Service

Great Truro showroom with super helpful staff. Helped us to make a good decision with regard to our comfort, to delivery timescales and price.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

My new ottoman arrived exactly on time

My new ottoman arrived exactly on time. Within seconds my old bed was gone. The men were very professional and careful. The new bed was installed and a briefing given on the best care I should take. I can thoroughly recommend this company and particularly the fitters

31 May 2024
Rated 5 out of 5 stars

Wonderful service and mattress.

Wonderful service and mattress.
I bought a mattress for my mother who had had a recent back injury and a new mattress was long overdue. From the service of the sales lady at Truro and the delivery team who also removed the old mattress, I cant thank them enough.
A fantastic service and great mattress.

25 May 2024
Rated 5 out of 5 stars

Great service

Good choice of beds.
Helpful and knowledge staff in showroom..
Delivery was quick and on time. Curtious, friendly delivery drivers .
Very happy with our bed and overall service

1 May 2024
Rated 5 out of 5 stars

Laura in dreams was brilliant

Laura in dreams was brilliant! Her service and knowledge was excellent and was very friendly, helpful and patient.
The mattress is amazing and the delivery team were great too, very friendly and on time. All in all I would highly recommend.

27 April 2024

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