We are absolutely delighted with our new bed and new mattress and enjoying comfortable nights sleep. We cannot recommend Dreams enough for the service we were given.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery arrived within the designated time slot. Both dreams staff were polite and helpful. My bed frame was assembled and all the packaging was discarded afterwards. The team explained how eve... See more
I tried out so many different mattresses at Dreams I was measured up for the correct type for me, the staff were very thorough I wish I had gone months ago, my new mattress and pillows are fantastic.... See more
Highly recommended. Customer service at Wakefield store was excellent from start to finish. Regular Text message updates on status of delivery. Delivered on time without issue. Delivery men gav... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westgate Retail Park, WF2 9SD, Wakefield, United Kingdom
- 01924964344
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable and helpful in store
Knowledgeable and helpful in store. Delivery service second to none.
Amazing comfort for years to come......
My experience on buying my new Tempur bed has been amazing. The comfort element is everything I had hoped it would be. I have several disabilities, one being my back and spine and support is essential. It is so exceptionally comfortable that it has proved well worth the cost of the bed. You have to try it to get that wonderful feeling that you didn't think you could ever get from a bed. I hesitated initially because it isn't a cheap bed but my word, worth every penny and the biggest reward is knowing I am going to have this level of comfortable for years to come, whilst helping me as the years go on.
If I had known this was available I would have definitely bought one before now. If anyone is in a similar position, don't wait, go and try one of the various beds that Dreams can provide and make your own mind up, you won't regret it.
Customer service was excellent,bed…
Customer service was excellent,bed chosen very pleased with it
Great service
Great service. Sales rep really listened to what we wanted and our budget and came up with a great deal for us
On time and product as expected
Excellent service.
First class service. No pushy salesmen, just good advice given.
Picky 6 year old!
Myself and my daughter came into the store for my daughter a new bed and mattress. We was greeted by Omar, he took the time to ask what my daughter liked and what kind of bed we wanted for her. He showed us around the beds on the floor but because she’s a picky 6 year old she didn’t like any of them, so he took his time to show her some beds on the system and found the perfect bed my daughter loves! He treated us both with respect!
We needed the bed like last week because we’re inpatient but we’ve only 3 weeks to wait for the bed and she can’t wait!!
Highly recommend Wakefield store
Highly recommend Wakefield store for product knowledge, friendliness and price.
Really happy with our purchase
Really happy with our purchase, the mattress is ideal for us.
The men who delivered my new bed my new bed qee…
The men who delivered my new bed qee excellent in most was, but they forgot to attach the feet to the bed, probably by accident.
So it is a bit low to the ground. Otherwise I would have given 5 stars plus !! Their mummers were first class and they were very caring and considerate
The sales person was really helpful at…
The sales person was really helpful at the point of choosing a mattress and not trying to sell us the most expensive one. Best delivery service where they communicate with you before delivery and deliver where you want it rather than dumping it where is convenient for them which I have experienced with other companies. They were really friendly and would definitely buy again from Dreams.
Excellent customer service
Excellent customer service, emailed the day before delivery of our new bed and called on the morning to let us know they were on their way. The drivers were courteous and professional, using shoe covers to keep our new carpet clean and assembled the bed quickly and with care. I can highly recommend this company. The bed and mattress are excellent and were reasonably priced too. We will definitely use them again in the future.
Highly recommend dreams in Wakefield
Highly recommend dreams in Wakefield , friendly staff extremely helpful , got a great deal too ..
Everything in the store is excellent…
Everything in the store is excellent value. Melvin who helped me choose what I wanted to was so patient. He was a very good help, even made me a cuppa !!!
I went to the Wakefield store and was…
I went to the Wakefield store and was helped by Omar he was fantastic went through everything with me it was a brilliant experience. Would definitely recommend for service and products.
Amy is amazing this is our 2nd time…
Amy is amazing this is our 2nd time buying from this store can’t recommend them enough we did spend more than I originally had in my mind but we have the perfect mattress and bed I guess prices increase !! I’m very happy and can’t wait to wake up not aching and get a restful nights sleep .
Superb service from the staff in…
Superb service from the staff in wakefield, lovely delivery drivers unpacked my new matresss and took away the packaging, 10/10
excellent service all round brilliant…sleep tight
excellent service all round brilliant staff from start to finish will recommend them to any body
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







