I would definitely shop here again. Ldil was very friendly, helpful and recommended products that I might like. She made the whole process easy and made sure I got the best price possible.
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Very helpful sales girl, gave good advice and not pushy at all. Tried out many mattresses finally chose a top of range on sale but still a few hundred pounds more than I expected to spend. Happy with... See more
Helpful staff in showroom. Wide choice of products and an opportunity to test mattress before purchase. Product delivered on time on agreed date.
The mattress is excellent quality, and the delivery was faultless. The two guys who delivered and took away our old mattress were very polite and efficient and even took their shoes off before enter... See more
Company replied
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brassey House, KT12 1QD, Walton-on-Thames, United Kingdom
- 01932362907
4.8
Excellent
116 reviews
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Surprisingly great service all the way…
Surprisingly great service all the way from store to delivery. Would recommend them. Guys in Walton are very friendly and helpful.
4 May 2024
Friendly staff
The sales staff were polite and helpful, and the delivery men were the same, I was having carpet fitted, so the delivery men came back later so the carpet could be laid first, which I thought was very good of them
24 May 2024
Could not fault the service of the…
Could not fault the service of the Dreams delivery team . Text me twice to confirm time and were in and out in 4 mins ! With some bottles or water and Coke as a thank you .
24 May 2024
Helpful staff and clear communication
Very helpful staff in Walton branch. Bought tempur mattress, sofa bed and armchair set. Clear communication about delivery times and date.
7 March 2024
Great service
Very helpful service in store and bed delivered by very friendly delivery team
15 August 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We liked a real shop not a virtual one
We liked a real shop not a virtual one. The day we went we had an assistant that had only recently joined and he was not helped when your Internet access went down (so no confirmed delivery dates) and no credit cards worked. I went back the next day (~5 miles away) to sort it all out, when the new assistant was not on duty and a more experienced one was.
23 March 2024
Reply from Dreams - Walton on Thames
Good afternoon
Thank you for taking the time to speak to me today. I am so sorry for the issues you had with trying to place the order initially.
I am glad the issue was rectified and you are now happy with your purchase.
Should you need any further help or assistance in future, please do not hesitate to contact me.
Many thanks
Peter
Love the new mattress …
We had such good service at the Walton branch. Prakash took us through everything and gave us good advice about the mattress and pillows
My only gripe which isn’t their fault is the mattress did have an odour which has taken a while to go.
15 March 2024
Great customer service with friendly…
Great customer service with friendly and helpful staff.
Great delivery service too. Would recommend.
3 March 2024
Fabulous service from Dreams start…
Fabulous service from Dreams from start to finish . Very knowledge helpful salesman Shahid in the shop in Walton on Thames . He was so polite not pushy and I felt he helped me but just the right bed for me . The bed was scheduled to be delivered a week later and it was just that . Gary x his colleague called and gave me an exact time for delivery on that Wednesday . It was delivered exactly at that time and put up in 20 minutes. They showed me how to move the bed and how to turn the mattress . They took away all the packaging . Their service was fabulous . So impressed with Dreams .
31 January 2024
We have bought beds and mattresses from…
We have bought beds and mattresses from the store. Salim has been very professional in handling the sale and the after sale. He managed the delivery date well to suit our convenience.
15 December 2023
Store assistant was helpful and…
Store assistant was helpful and knowlegble. Delivery was on time and within a week of order. Early days yet on sleep quality but we have 100day change policy.
12 January 2024
Sales staff were very helpful and…
Sales staff were very helpful and accomodating.
I was kept informed regularly regarding the delivery.
Delivery Team very polite took shoes off when coming into the house.
20 January 2024
Buying new bed
We have been buying a new bed at the Walton-on-Thames branch. Great bed really happy with that. Many thanks to John for explaining everything and helping us to decide. I have to say doe that the rest of the staff working on that day was making us and other customers feel rather uncomfortable. Constantly making jokes and laughing whoever entered the store, very poor and unprofessional behaviour. Next time I would visit a different branch.
26 November 2023
Great customer service
Great customer service in the Walton on Thames branch. Sleep match service really helped identify the mattresses that would be right for us.
28 December 2023
Unprompted review
Excellent service
9 December 2023
Excellent sales service in Walton on…
Excellent sales service in Walton on Thames store, speedy delivery!
14 December 2023
Great friendly product
9 December 2023
From point of ordering to the point of…
From point of ordering to the point of delivery l found the staff both experienced and keen to assist me.
9 December 2023
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