Dreams - Warrington Reviews 

I dealt with a sales person named Richard he was very knowledgeable friendly and didn’t rush me. He recommended a few mattresses which would suit wot I needed
Not rushed at all. Thank you Richard.
Regards Carl.

Excellent service.
Staff very helpful and cordial.

We weren't able to find what we were looking for but the sales assistant went out of her way to help us find what we were looking for

Staff in shop were really attentive and determined to make us feel as comfortable as possible during the experience. Shout out to Dee who guided us through the scanning and suggestions without ever feeling pushy.

A lovely young lady served us , she was extremely helpful and helped us choose a bed that we hope will be exactly what we want

Kieren and Richard were great. As we entered the Warrington store, we felt welcomed. Kieren showed us around and talked about what mattresses would best suit our sleeping style and we found the perfect one. He had extensive knowledge of all products and Richard’s warm and friendly personality gave us a great experience all round.

Went in to browse beds and walked out with a bed!
Was offered a drink and given some great advice
The store was busy and people were buying which is always a good sign
Bank Holiday 20% off discount was an added bonus
Sean assisted us (so did Chris) and explained all our options
Would definitely recommend Dreams - this is the fourth bed I’ve bought from them

The staff were so nice and very helpful, I would definitely recommend them,I would certainly go back again

My partner and I came into the store in Warrington and had excellent service from Marife. She was very helpful and friendly, and she recommended a new mattress and pillows which we bought. It was a great recommendation as they have been amazing so far!

We came to the store looking for a new mattress and pillows. Marife was lovely and took the time to understand our needs and recommended the Therapur range. The cooling technology has made a real difference in our sleep, especially during the recent hot weather. We are very pleased with our purchase and the excellent customer service we received. Highly recommended.

Bed is just what we wanted no issues at all. Service in the shop and delivery staff excellent 👌

The staff were extremely helpful I tried the bed movement and was given a list of the beds suitable for side sleepers like me I previously had problems with my hips but am glad to say that 3weeks of sleeping in my new bed I have had no problems so far. The store staff and the delivery staff were extremely helpful good thank you.

Initially I spoke to Kieran who assured me that the chosen mattress was very suitable for a child . He was kind enough to order it for me and gave me a surprise discount which I was grateful for. The delivery process went very smoothly. The mattress has not yet been used but I did test out the firmness and so far very content.

Excellent service from start to finish, professional and polite would recommend them to anyone

From order to delivery, everything went smoothly. Great communication and excellent service from Peter and Steve who did the delivery, constructed the bed and removed our old mattress and base.

Very professional helpful and informative

The in-shop experience. The shop assistance did not pressure for a sale and listened to our concerns and needs. They allowed us time to test and discuss both the bed frame and mattress.

Excellent company from beginning to end.No pushy storeroom staff let me brose until I needed them.Excellent customer service as I had to push back delivery 3times it just was not a problem for any of the staff that answered my call.Installers were so polite and a brilliant job done.only thing I would give advice on is the boxes were quite dirty and made a little mess on my stair carpet so cover them up if you have light carpets.

The service in the shop & the delivery was perfect & I was able to get my bed within a reasonable time

It was sometime in 2024 that I took a chance after numerous attempts at getting a mattress that could stand the test of time and last just a year without causing waist pain.

I and my wife came to dreams Warrington and after the initial procedures we ended up going for the top of the range Kings mattress that went for £1500+.

We even added insurance onto it.

We noticed there was a problem from the first night after delivery of the mattress .After several calls a man was sent to test the mattress and gave his feedback to the company.

I followed up but was not given any meaningful answers.

I have since packed the mattress in my garage since last year and bought another mattress from elsewhere.

Overall,
Poor customer care
Waste of resources
Regretted buying the back breaker from Dreams
Wish nobody goes to patronise them to avoid my experience.