We attended on Monday 14th, dealt with Bobby, who then took us to the machine to try the bed out, then we was showed options that are recommended. Showed us 3/4 different options, We was given pillow... See more
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Bobby was really helpful and made the experience easy. There was no pushy sales techniques, and he provided helpful information on the type of bed that would suit us best.
The whole shopping /delivery experience was faultless.However slight issue with new bed and trying to report that to somebody was a nightmare.45 minute wait on phone,not prepared to do that,live chat... See more
Spoke to Bob at wednesbury branch who was very helpful. Calm and informative. Would defo recommend going there and aeeing Bob who gave a very good deal. Thank you Bob Mr Andy K.
Company details
- #44 of 117 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #80 of 228 best companies in Bedroom furniture shop
- #29 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit B2 Gallagher Retail Park, WS10 9QY, Wednesbury, United Kingdom
- 01218158550
4.8
Excellent
243 reviews
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Great service
The experience of buying a frame and mattress was made so much easier by the team. Kam-J9 was great! She gave me all the time i needed to try out different options and manage my budget.
22 September 2026
Unprompted review
Highly recommend.
Bobby was really helpful and made the experience easy. There was no pushy sales techniques, and he provided helpful information on the type of bed that would suit us best.
16 September 2026
Spoke to Bob at wednesbury branch who…
Spoke to Bob at wednesbury branch who was very helpful. Calm and informative. Would defo recommend going there and aeeing Bob who gave a very good deal.
Thank you Bob
Mr Andy K.
21 September 2026
We attended on Monday 14th
We attended on Monday 14th, dealt with Bobby, who then took us to the machine to try the bed out, then we was showed options that are recommended.
Showed us 3/4 different options, We was given pillows recommended to our sleeping style, and everything was explained thoroughly and clearly, Thank you Bobby & Dreams!
21 September 2026
Very good and helpful
21 September 2026
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff
Looked after we'll whilst ordering item
21 September 2026
Brilliant service from Chris
Brilliant service from Chris - clear, thorough, professional but friendly, available but not pushy.
14 September 2026
The staff were very helpful.
The staff were very helpful.. finding a bed suitable for my needs. Bobby gave us good customer services.
14 September 2026
We had Excellent service with
We had Excellent service with. Kam -J9
10 September 2026
Unprompted review
Went in looking to find the right mattress
Went in looking to find the right mattress. Bobby helped us identify the right kind. We tried a few options and identified the best one. Was given good advice and decided to purchase due to the additional discount on offer.
9 September 2026
I was looking for an ottoman bed
I was looking for an ottoman bed. There was a good selection of beds on display. The member of staff who was serving me was very helpful and knowledgeable about the products.
Everyone working in the store was pleasant and friendly.
I was particularly pleased about the after sales services available, in particular assembly of the bed and the recycling of the old bed.
All in all a very good experience and I looked forward to my new bed being delivered next month.
7 September 2026
Excellent service
Excellent service from salesman & so helpful that I could purchase a bed frame & select a date in Nov for delivery after my building works have finished
5 September 2026
I bought two beds from Dreams and had a…
I bought two beds from Dreams and had a very good experience. The service was excellent, the staff were friendly and helpful, and everything was handled professionally. I’m very happy with the quality of the beds and the overall service. I would definitely recommend Dream Bed to others.
27 August 2026
Straight forward we ordered mattress…
Straight forward we ordered mattress delivered on time as well excellent service
28 June 2026
Excellent service by helpful and…
Excellent service by helpful and friendly staff and excellent quick delivery, fitting and removal of old mattress.
21 June 2026
Service was very helpful in the store
Service was very helpful in the store. Bed delivered promptly. Bed and mattress excellent.
13 June 2026
The staff were patient
The staff were patient, knowledgeable and helpful. Delivery was on time and the delivery men quick in assembling the bed and tidy.
30 May 2026
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