Excellent mattress. Great care taken by the staff member in selecting the correct type of mattress. All communication was very good and correct. Delivery stalk were superb with nothing too much troubl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Eloise was so friendly , inviting and knowledgeable. Nothing was too much trouble . She was very helpful and was very patient with my need to try out different mattresses which the assessment bed i... See more
Dreams in Worcester were fantastic. Ciara was polite and friendly and she recommended using the sleep machine and made us feel at ease using it . We were guided to mattresses which matched our need... See more
Amazing experience from the moment we walked into Dreams Worcester. Georgia helped us from the moment we walked in. No pressure, very helpful. Delivery date was sooner than expected. Delivery guys wer... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit C Lowesmoor Place, WR1 2DZ, Worcester, United Kingdom
- 01905918064
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were dealt with very professionally…
We were dealt with very professionally and the sales assistant listened to our needs and requests.. he followed through by being very professional and helped us choose the correct bed.
23 June 2025
Unprompted review
Your delivery team were very helpful…
Your delivery team were very helpful and friendly.
The product (mattress) is much better then our original one in terms of comfort.
21 June 2025
Comfy mattress and side-sleeper pillow
Comfy mattress and side-sleeper pillow, little one loves both, she falls asleep within minutes
3 May 2025
Brilliant service at the lowesmoor shop…
Brilliant service at the lowesmoor shop mattress exactly what I needed thank you
8 May 2025
Perfect experience at Worcester Store
Eloisa was incredible and the team at the Worcester store were really supportive during my purchase of a Tempur Mattress and bed frame. I would recommend to anyone. Three weeks down the line and the bed and mattress are just perfect. Thank you Dreams!
23 March 2025
Unprompted review
Helpful staff that were not pushing me…
Helpful staff that were not pushing me into a sale.
Friendly,professional, no problem.
28 March 2025
The new mattress was delivered on…
The new mattress was delivered on time so it is very comfortable
23 March 2025
Great for Anxious People
Staff seemed effortlessly kind to anxious people; it seemed like they'd either had training or were hired in part for this trait.
9 February 2025
Nice dreams
Really good experience with Dreams, from when I first went into the shop, to the delivery.
9 March 2025
Lovely comfy mattress
Lovely comfy mattress. Very helpful staff. Would definitely buy again
8 March 2025
Consistent and efficient!
The staff at Dreams are always knowledgeable, approachable and flexible any time I have purchased an item with them, especially at this particular location. I highly recommend a visit!
2 March 2025
Amazing experience from the moment we…
Amazing experience from the moment we walked into Dreams Worcester. Georgia helped us from the moment we walked in. No pressure, very helpful. Delivery date was sooner than expected. Delivery guys were very courteous. The mattress is so comfortable. Absolutely perfect. Sleeping better than we have for years
2 March 2025
Bed much better than I thought it might…
Bed much better than I thought it might be. suffering with a bad back it gives me a good nights sleep. firmness is just right very pleased
2 March 2025
excellent help in selecting mattress
excellent help in selecting mattress. Great deal on price. excellent service on delivery.
14 February 2025
Excellent product and excellent service
Made to feel valued as soon as I walked into the store. Knowledgeable staff. Wide range of products to suit all requirements.
8 February 2025
Dream mattress
Sales person was patient, knowlegable and was able to help pick right one. Delivery was on time and the delivery guys helpful and chatty. Overall great service.
17 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.