brilliantcustomer service from a happy and knowledgable person got us sorted in no time at all. good delivery service choice for dates etc.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We spent a while trying different mattresses and choosing a divan base in the York store but the sales person was patient and helpful throughout - no pressure was put on us to buy. Once we'd decided... See more
The delivery team were great - couldn't fault them - punctual, cheerful + helpful. The bedframe, which was all I ordered, was easy enough to construct as the instructions were clear but I found tha... See more
From the moment we walked into the store the staff were very helpful. Their knowledge was excellent and they gave us plenty of time to look around and answered all our questions. The delivery was... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Clifton Moor Centre, YO30 4WZ, York, United Kingdom
- 01904211451
4.7
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good experience
All good experience from in store to delivery
We were guided in the store regards products available without feeling pressured
After a week we are extremely happy with the bed and mattress we chose
1 February 2024
The Clifton Moor
The Clifton Moor, York Dream Store is very clean, well laid out and the staff are very professional. The young man, Austin, who served me was extremely knowlegeable. After asking about my current bed, he then asked about my requirements in a new bed; he then showed me a few mattresses which I could try out and brought me a pillow so I could lay down and gave me privacy to lay down in privacy. I chose a divan and mattress. Austin then verbally went through all the monetary side of buying etc. All in all, it was a very pleasurable experience, especially so by the attention to my requirements and Austin's customer service expertise - thank you very much Austin
31 January 2024
Unprompted review
We tested several beds and the…
We tested several beds and the assistant did the test regarding which was most suitable for us.
18 January 2024
Excellent choice and service
We went to the York Clifton moor store. The staff were friendly but not pushy and helped us choose a new mattress from the really good choice they have there. The machine help you choose a new mattress was great. Doesn’t take too long but was spot on
13 January 2024
Unprompted review
New mattress
Great customer service and support. Kept updating delivery information. Arrived on date and time as booked.
13 January 2024
The two people who came with our table…
The two people who came with our table were very accommodating and friendly nothing was to much trouble and they erected the table with no problem definitely use them again
2 January 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Boing go their mattresses
Where to begin? Over priced. Terrible quality you can hear the springs go boing. We
paid over £600 for this rubbish mattress. We went back to the shop to return it.
They sent us away and said we couldn’t return it for a month. We went back. We ended up paying another £500 for a better mattress. Weeks past. Six weeks later, they came to exchange the mattresses. But. Apparently there was a small mark on the mattress so they wouldn’t exchange it. We had put on a new double topper mattress from John Lewis immediately and suddenly there was a biro mark on the mattress. 😳Where had that come from? Weird. So …. the new mattress cost us over £1000 and when it was taken back the van driver carried it on his own. BBalancing our new king size mattress on his head. Apart from the fact that he had springs that he would’ve broken by putting his head through it, that’s not a quality mattress is it? that’s not quality is it? we hope to get our money back for the upgrade mattress and will keep this rubbish mattress and save up for a quality mattress from a quality retailer. we will never ever go there again and our advice …don’t go there. Oh and don’t try and contact them… that’s a laugh… local shop say ring head office. Thirty minute wait. Chat was 19 minute wait. Never known such an outfit. Keep away! Boing!
19 December 2023
Unprompted review
Reply from Dreams - York
Good afternoon
I am sorry for the issues you have had. We would like to assist but unfortunately cannot locate your order with the details provided.
We have asked for additional information from Trustpilot, and I hope to be back in contact with you shortly.
Many thanks
Peter
Josephine dolling
Everyone from the sales staff to the delivery men couldnt have been more helpfull.
16 December 2023
Very good choice of beds in the shop
Very good choice of beds in the shop, helpful staff and very good delivery
7 December 2023
Very comfy mattress
Good service in-store; excellent and helpful delivery team. Very pleased with my comfy new mattress.
23 November 2023
excellent sales advise
excellent sales advise. delivery prompt and seamless. all round great experience.
12 November 2023
Excellent service
The assistant at Clifton Moor was so good and extremely helpful and very patient.
The two delivery men were very helpful and careful in their delivery.
11 November 2023
The staff were very knowledgeable and…
The staff were very knowledgeable and the whole team from sales to delivery did a brilliant job. The bed is fabulous.
10 November 2023
Different Mattresses Available
Different mattresses could be tried according to comfort grade after using their Sleepmatch technology. However, we were not shown, advised or tried any of the ordinary mattresses but led straight to pillow top mattresses even though I had enquired on entering the shop about the ordinary mattresses available. No problems choosing the Divan Bed base or Headboard with the Salesman adhering to our request for certain fixings
3 November 2023
Excellent service!
5 November 2023
I found the staff very friendly and…
I found the staff very friendly and helpful
There was no pressure in buying very pleased. Would recommend thanks
26 October 2023
No problems at all
Good communication, delivery on time and very professional. Love my bed❤️
8 October 2023
The best mattress
6 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.