Really grateful to Sue at the Gateshead branch this morning for her help as we looked for a new mattress. She was incredibly patient as we tried (and re-tried) a number of options, no pressure to buy... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Weston-super-Mare branch. We were welcomed by staff and handled by Jacob who was superb throughout. Really took into account our needs and wasn't pushy in the slightest. A fantastic experience and we... See more
We visited the Hedge End store and Ben was very helpful. We used the sleep match bed, which was good. Ben then gave us a pillow each to use while testing out different mattresses. He remained prof... See more
⭐⭐⭐⭐⭐ Warrington Store Excellent service from John and Richard! They were both very friendly, helpful, and knowledgeable, making the whole experience of choosing a bed really easy and enjoyable. T... See more
Company details
- #42 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #75 of 227 best companies in Bedroom furniture shop
- #28 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
115k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anna was Extremely helpful helping us…
Anna was Extremely helpful helping us find correct mattress and pillow
15 August 2026
Unprompted review
Sarah at Southend gave us an excellent…
Sarah at Southend gave us an excellent service . Thank you Wr bought a great bed
15 August 2026
Unprompted review
York Branch
We visited the York branch today and received excellent help and advice from Rachel. She was very knowledgeable and friendly and helped us choose a mattress and TV bed frame.
15 August 2026
Unprompted review
Dreams Norwich
Great experience through the selection and purchase of a bed and mattress. Matt was very attentive and helpful making the purchase seemless.
15 August 2026
Unprompted review
Great consultation from Rosie
15 August 2026
Unprompted review
Very good experience with Sandra at the…
Very good experience with Sandra at the Hereford branch. Helpful and attentive
15 August 2026
Unprompted review
Great experience buying a bed today…
Great experience buying a bed today with Sandra in Hereford, thank you :)
15 August 2026
Unprompted review
Excellent customer service didn’t feel…
Excellent customer service didn’t feel obliged to buy - very knowledgeable staff at Tamworth store
15 August 2026
Unprompted review
Andrea fantastic help
Andrea fantastic help. Dreams penarth rd. Thanks 😊
15 August 2026
Unprompted review
We were welcomed in as soon as we…
We were welcomed in as soon as we entered the door was not pressured and Kishan stayed and explained everything so well and professionally. Thanks.
15 August 2026
Unprompted review
Definitely recommend
The guy who helped us (Daniel) was incredible, explained things in detail so we wouldn’t get confused, showed us multiple great beds and even did the thing wear you lay on the bed and it try's to find the right bed mach for you, as someone with FND, fibomialgia & autism who spends most days in bed that helped alot. He also made sure it was in our budget!!
15 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am a very unsatisfied customer
Sorry to say I am a very unsatisfied customer. The Southend branch I could no fault the staff while buying my bed. Trained to be nice while they want your money.
Once things go wrong that's a different matter.
I have been to the store on many time to get my money back for cancelled goods due to there faulty computer system. I have rang customers services 90minute wait, I have used AI service who transferred me to customer services to be 198 place in the que. Not a company I would recommend. Do Dreams actually read these comments.
11 June 2026
Unprompted review
Reply from Dreams
Hi Lapad,
Thank you for taking the time to leave a review and for speaking with me today.
I have sent you an email summarising what we discussed for your reference. If you need anything further, please do not hesitate to get in touch.
Thank you again for your understanding and patience.
Regards,
Gail was a fantastic help… went through…
Gail was a fantastic help… went through everything with us including sleep match and coffee. So informative and Mel was brilliant too. Highly recommend service, quality and empathy. Thank you
Sandra and Ian
15 August 2026
Unprompted review
Absolutely fantastic
Absolutely fantastic! Great knowledge and the sleep match gave us the perfect mattress.
Steve at Fosse Park was absolutely fantastic, knowledgeable and knew everything we asked :)
15 August 2026
Unprompted review
Amazing service
Amazing service. Was put on the sleep match machine and then given a few options that best fitted me. Great team in Reigate
15 August 2026
Unprompted review
Fab visit to dreams today
Fab visit to dreams today, really friendly staff, very helpful and knowledgable about all the different products. Walked away a happy customer with a bed ordered
Thanks so much to Matt for all your help
15 August 2026
Unprompted review
Dreams Norwich
I came to Dreams to buy a mattress not having a clue where to start. Sean was absolutely brilliant helping me to buy the right one, and made me a lovely hot chocolate while I was deciding what mattress to get. I would recommend Dreams to anybody, the staff are so friendly and helpful.
15 August 2026
Unprompted review
Popped into the Southall branch just to…
Popped into the Southall branch just to look at beds and came out with a bed and mattress. Kishan was excellent. Great attention to detail and very patient with me trying to determine what style bed and mattress. I’m always very hard to please but left truly satisfied with service and advice given. Totally recommend Kishan!
15 August 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.