My interactions with Helen and James were very straightforward and clear and it was easy to get to the point of placing an order. Thereafter, the communication was good and they were helpful with some... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently purchased my car through Drift Bridge Group and the entire decision was made easy thanks to the exceptional service from James Hunt. His knowledge, support and professionalism were on a... See more
Company replied
Excellent , friendly service. James Hunt made it an enjoyable experience relaxing me to drive and to learni. to use the equipment
I'd like to thank both Helen and James for their help with the specification of my new Audi Q3. Exceptional service, always available and prompt response to all questions, including supplying guida... See more
Company replied
Company details
- #57 of 97 best companies in Car dealer
- #3 of 7 best companies in Audi dealer
- #2 of 2 best companies in Honda dealer
- #26 of 57 best companies in Used car dealer
- #4 of 8 best companies in Volkswagen dealer
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Station Avenue, KT12 1NR, Walton-on-Thames, Surrey, United Kingdom
- 01932 220404
4.6
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent , friendly service. James Hunt made it an enjoyable experience relaxing me to drive and to learni.
to use the equipment
29 June 2026
Good communication and no messing around.
My interactions with Helen and James were very straightforward and clear and it was easy to get to the point of placing an order. Thereafter, the communication was good and they were helpful with some issues towards the end before I picked up my new car.
19 June 2026
Great customer service and…
Great customer service and communication from the sales team.
10 June 2026
Mark did a great job making the process…
Mark did a great job making the process nice and easy. Really happy with the car!
10 June 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Harry!
We’re really pleased to hear that Mark made the whole process nice and easy for you, and that you’re so happy with your new car. That’s exactly the experience we aim to deliver.
We’ll be sure to pass your kind words on to Mark — he’ll really appreciate it.
Thanks again for your feedback, and we hope you’re enjoying your new car!
Outstanding Customer Experience Thanks to James Hunt at Drift Bridge Group
I recently purchased my car through Drift Bridge Group and the entire decision was made easy thanks to the exceptional service from James Hunt. His knowledge, support and professionalism were on a completely different level. There is genuinely nothing James doesn’t know about customer service — he made the whole process clear, stress‑free and enjoyable.
I’ll be honest: my experience with Chiswick Audi had almost put me off the brand entirely. The contrast when dealing with James was remarkable. He restored my confidence, took the time to understand what I needed, and guided me through every step with patience and expertise.
If every dealership had a James, buying a car would be a pleasure for everyone. Drift Bridge Group are very lucky to have him, and I wouldn’t hesitate to recommend them — or him — to anyone considering an Audi.
6 June 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your fantastic 5-star review, Rita!
We’re so pleased to hear that James was able to turn your experience into such a positive one and make the whole process clear, stress-free and enjoyable for you. It’s especially great to know he restored your confidence and took the time to really understand what you needed — that’s exactly the level of care we aim for.
We’ll make sure your kind words are passed on to James; he’ll be absolutely delighted to read them.
Thank you again for your recommendation and for choosing Drift Bridge Group. We hope you’re enjoying your new car and look forward to seeing you again in the future!
Great service and support
I'd like to thank both Helen and James for their help with the specification of my new Audi Q3.
Exceptional service, always available and prompt response to all questions, including supplying guidance video on car configuration.
Thank you so much for your help and assistance.
4 June 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Geoff!
We’re really pleased to hear that Helen and James were able to help you so well with the specification of your new Audi Q3. It’s great to know they were always on hand, quick to respond, and even provided extra guidance to make the process easier for you.
We’ll be sure to pass your kind words on to them — they’ll really appreciate it.
Thank you again for your feedback, and we hope you’re enjoying your new Q3!
Mark Lowry dealt with my purchase of an…
Mark Lowry dealt with my purchase of an Audi and I found him to be honest and friendly. My car was delivered on time all the way to my home in Upminster. First class service. Thank you Mark.
31 May 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Terry!
We’re really pleased to hear that Mark looked after you so well and made the whole process feel honest and friendly from start to finish. It’s also great to know your Audi was delivered to your home on time and everything went smoothly.
We’ll be sure to pass your kind words on to Mark — he’ll really appreciate them.
Thank you again for your feedback, and we hope you’re enjoying your new car!
The entire team was very helpful
The entire team was very helpful. We were dealing with syed, he greeted us and treated us very kindly. He is knowledgeable and was patient with our questions.
6 June 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Karan!
We’re really pleased to hear that the team was so helpful and that Syed looked after you well during your visit. It’s great to know he was welcoming, patient and able to answer all your questions — we’ll be sure to pass your kind words on to him.
We really appreciate your feedback and hope to see you again at Walton Audi in the future.
Friendly staff and exceptional service
Syed and Naomi both made the whole experience a pleasant and seamless one. Taking the time to find the right option for me and all matters were communicated clearly and in a timely manner.
30 May 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Sean!
We’re really pleased to hear you had such a smooth and positive experience with us at Walton Audi. It’s great to know that Syed and Naomi looked after you so well, taking the time to find the right option and keeping everything clear and well communicated throughout.
We’ll be sure to pass your kind words on to them — they’ll really appreciate it.
Thank you again for your feedback, and we hope you’re enjoying your new car!
Brilliant experience in buying new car
Brilliant experience in buying new car, excellent service from James Hunt.
25 May 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Nigel!
We’re delighted to hear you had a brilliant experience purchasing your new car with us at Walton Audi.
It’s great to know that James provided excellent service throughout the process. We’ll be sure to pass on your kind words to him — he’ll be delighted to hear them.
We hope you’re enjoying your new car and look forward to welcoming you back in the future. Thank you again!
Great until they get your money
Great until they get your money. Then they don’t take any accountability for you being left with issues on a brand new car nor the inconvenience caused to you.
I had such good service from Braden Batley through the selling part.
When it came to the after sales im left very disappointed and i truly regret my purchase.
No apology for inconvenience.
Wanted my day wasted for car to be brought in for diagnostic testing only to be told needs to be done a different day.
There’s clear marks on the rear light inside and out so no way is this something i could have done and im told tough that its my responsibility and that i probably caused it.
Rubbish and impossible the positioning of the damage.
And of course no documented photos of when they had the car to prove otherwise.
There’s a noise left on my car and again no apology.
Braden tells me it’s not their fault and these things can happen.
Very matter of fact.
An apology would have been nice and some empathy.
I have been nothing but courteous and polite.
Agreed to a good review initially.
However now things change and i will be taking this as far as i can go as the handling of things after are not acceptable as far as i am concerned and not what i would expect after paying such a large deposit and purchasing a brand new car.
I am more than just a number and as i have been made to feel this way i will continue with my complaint which im sad to have to do.
27 May 2026
Unprompted review
Reply from Drift Bridge Group - Walton Audi
Hi Clare, thank you for taking the time to share your feedback. We’re very sorry to hear how disappointed you feel following your recent experience.
While we're pleased that the sales process met your expectations, it’s clear that the aftersales experience has left you feeling let down, and for that we sincerely apologise. We understand that issues with a brand-new vehicle can be frustrating in themselves, and we appreciate that the way concerns are handled is just as important as resolving them.
We’re particularly sorry to hear that you felt your concerns were not fully acknowledged and that the level of communication and empathy you expected was missing. That is certainly not the impression we want any customer to be left with.
We would welcome the opportunity to review your concerns in more detail and better understand what has happened. Please contact us directly so that we can look into the matter further and see if there is anything we can do to help move things forward.
Thank you again for your feedback. We take comments like yours seriously and will ensure they are shared with the relevant management team.
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Matt!
We’re really pleased to hear you received excellent service all the way through. It’s always great to know that our efforts to make the experience smooth and enjoyable are appreciated.
Thank you for choosing Walton Audi, and we look forward to welcoming you back in the future!
Poor customer service and very unclear…
Poor customer service and very unclear communication. AudiCAM is advertised as part of the MOT when booking, but I didn’t receive it this time, even though I have previously. Left feeling like they didn’t even check the car, and unfortunately I can’t trust this place.
11 April 2026
Unprompted review
Reply from Drift Bridge Group - Walton Audi
Hi Modestas, thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience left you feeling disappointed and lacking confidence in the service you received.
We understand your concerns regarding the AudiCAM and the communication around your MOT visit. Clear communication and transparency are incredibly important, and we're sorry that on this occasion we appear to have fallen short of your expectations.
We would appreciate the opportunity to look into this further and better understand what happened during your visit. Please feel free to contact us directly so we can review your concerns and see if there is anything we can do to help resolve the matter.
Thank you again for bringing this to our attention.
For me it’s always about the people…
For me it’s always about the people that I deal with.James Hunt was excellent,very professional but friendly & extremely knowledgeable
He kept me updated regularly during the process & it was a pleasure to deal with him.He made all the paperwork & finance straightforward
15 May 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your fantastic 5-star review, Mr Parkes!
We completely agree that great experiences are built around great people, so it’s wonderful to hear how well James looked after you throughout the process.
We’re delighted that his professionalism, knowledge and friendly approach made everything straightforward and enjoyable, and that he kept you informed every step of the way. We’ll be sure to pass your kind words on to him — he’ll really appreciate them.
Thank you for choosing Walton Audi. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
For me personally
For me personally, it was to go into an Audi Showroom and purchase a vehicle.
Excellent service from staff, can do attitude, very attentive, informed me of all aspects/additions with regards to my purchase.
Very pleased so far with my approved Audi.
8 May 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your fantastic 5-star review, Errol!
We’re delighted to hear that purchasing your Audi was such a positive experience and that the team made you feel well looked after throughout. It’s great to know you found the staff attentive, informative and willing to go the extra mile to help.
Most importantly, we’re pleased to hear you’re enjoying your Approved Audi and are happy with your purchase so far.
Thank you again for your kind words and for choosing Walton Audi. We wish you many happy miles in your new car and look forward to welcoming you back in the future!
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Sandra!
We’re so pleased to hear that you received excellent service from the team at Walton Audi. Your kind feedback is greatly appreciated and means a lot to us.
Thank you for your support, and we look forward to welcoming you back again in the future!
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Dan!
We’re really pleased to hear that you received such efficient and friendly service from the team. It’s great to know that Mark was so helpful throughout your experience, and we’ll be sure to pass on your kind words to him.
Thanks again for your feedback, and we look forward to welcoming you back to Walton Audi in the future!
Mark was very good to keep us updated…
Mark was very good to keep us updated and answer any questions we had.
He listened to us and helped purchase the right car.
26 April 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review! We’re so pleased to hear that Mark looked after you so well throughout your journey with us.
Keeping customers informed and helping them find the right car is exactly what we aim for, so it’s great to know Mark took the time to listen, answer your questions and support you in making the right choice.
We really appreciate your kind feedback and hope you’re enjoying your new car. Thank you for choosing Walton Audi!
All round good service and…
All round good service and communication. Great experience when collecting new car
8 May 2026
Reply from Drift Bridge Group - Walton Audi
Thank you for your 5-star review, Andrew! We’re delighted to hear you had a great experience with us at Walton Audi.
It’s wonderful to know that the service and communication met your expectations and that collecting your new car was such a positive experience.
We hope you’re enjoying your new car and look forward to welcoming you back in the future. Thank you again for your support!
Tony and his Stellar service!
I’ve been a customer at Walton Audi for over a decade, and every experience—especially this recent purchase of my Audi A5—has been consistently excellent. I initially came in expecting a straightforward process, but Tony once again went above and beyond. Over the years, he’s taken the time to truly understand my preferences and needs, and he’s also been incredibly helpful in supporting my brother with his cars as well. This makes the whole experience feel personal rather than transactional. He knows exactly what works for me and always guides me with genuine care and insight.
The service across the dealership is equally impressive. From the warm and welcoming reception team to the comfortable, positive atmosphere throughout, it’s always a pleasure to visit. Even when my car is in for servicing, I’m able to work comfortably there, which speaks volumes about the environment they’ve created.
Tony remains the standout—his consistency, professionalism, and personal approach are the key reasons I continue to return. That level of trust and service is why I’m very happy to give five stars.
30 April 2026
Reply from Drift Bridge Group - Walton Audi
Thank you so much for your incredible 5-star review, Hali. We really appreciate your loyalty over the past decade, that means a great deal to us.
It’s fantastic to hear that your recent Audi A5 purchase, and your experiences over the years, have continued to meet such a high standard. We’re especially pleased that Tony has been able to support you and your family so well and provide that personal touch that makes all the difference. We’ll make sure he sees your kind words, it will genuinely mean a lot to him.
We’re also really glad you enjoy the atmosphere across the dealership and feel comfortable spending time with us, whether you’re buying or in for service. Creating that kind of experience is exactly what we aim for.
Thank you again for your continued trust in Walton Audi, we look forward to seeing you for many years to come.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.