Drift Bridge Group - Walton Audi Reviews 

Sales staff not condescending. No fuss easy and helpful experience.

I was contacted by your Renewals Manager, Rahim Velji, to discuss my options with an existing PCP contract. I was able to transfer over to a new contract for a new Audi A1 on a 4 year contract at an advantageous rate. I am very satisfied with the service I received .

The service was courteous, efficient and prompt with regular updates and we were very pleased with the vehicle that we were able to source.

I was made very welcome by all the staff and the whole process was explained comprehensively. Any questions I had were answered to my satisfaction.

Good knowledge of the vehicle and sales care. However, when collecting the vehicle they managed to tax the wrong car! Still waiting to hear from DVLA with my refund.

Rahim Velji handled my move from a Q3 to a Q2. He couldn't have been more helpful with prompt responses to any queries and practical tips for the new car. Excellent from start to finish.

Walton Audi provided brilliant service. Helen was incredibly helpful at the outset, and Damian Hannigan made buying the car feel easy and stress‑free. He also spent time showing me how everything in the car works. I left feeling genuinely pleased with the whole experience

Really great service from Mark Lowry at Walton Audi. Perfect new RS3 with the spec I wanted and a good part exchange experience. As I live in West Wales the distance purchase went extremely well and everything was ready for the pick up. Well done Mark and well done Walton Audi. Thanks again Stuart

This is my second review and I have deleted my review of one star as this company have redeemed my faith in them.
They went on to sort my car coating, it’s booked in to have clutch issues sorted and when I dropped my car for diagnostics I sadly fell down the stairs in their premises (nobody’s fault but losing my footing) resulting in a broken foot.
Audi helped get my car back to me and then returned with beautiful flowers and champagne.
I didn’t get the young man’s name but he was so kind and could see I was in tears over the break.

To me this shows such kindness in customer service and I’m truly thankful for them helping resolve my issues with my new car and this kind gesture.
Thankyou so much for continuing to work with me to resolve the car issues and my flowers and champagne.

After a poor experience trying to arrange a test drive through my local Audi dealership, I contacted Walton Audi and the difference was remarkable.

From my first phone call, everything was straightforward, professional and welcoming. I was quickly put through to Damian Hannigan, who took the time to understand exactly what I was looking for and arranged a test drive with no fuss.

What impressed me most was that nothing felt rushed. We spent around thirty minutes on the test drive, giving me a genuine feel for the car, and afterwards Damian patiently talked me through the different specifications, options and colours without any pressure.

His knowledge, professionalism and approach made the whole buying experience enjoyable and gave me the confidence to place an order for a new Audi Q5 Sportback Vorsprung.

Exceptional service from start to finish. Damian is a real asset to Walton Audi, and I wouldn’t hesitate to recommend both him and the dealership.

I honestly couldn't have asked for a better experience. From start to finish, the service I received was outstanding.

Rahim went above and beyond to make the whole process smooth, stress-free and enjoyable. He was incredibly patient, took the time to explain everything clearly, and never made me feel rushed or pressured. No question was too much, and I left feeling confident that I understood every part of the process.

One thing that really stood out was the personal touch. He actually picked my number plate, and it turned out to have my initials in it! It was such a thoughtful surprise and made collecting my new car even more special.

It's rare to come across someone who genuinely cares about their customers and takes so much pride in what they do. His professionalism, kindness and attention to detail made all the difference.

Thank you for making what can often be a stressful experience such an exciting and memorable one. I wouldn't hesitate to recommend you to anyone looking to buy a car!

Excellent , friendly service. James Hunt made it an enjoyable experience relaxing me to drive and to learni.

to use the equipment

My interactions with Helen and James were very straightforward and clear and it was easy to get to the point of placing an order. Thereafter, the communication was good and they were helpful with some issues towards the end before I picked up my new car.

Great customer service and communication from the sales team.

Mark did a great job making the process nice and easy. Really happy with the car!

I recently purchased my car through Drift Bridge Group and the entire decision was made easy thanks to the exceptional service from James Hunt. His knowledge, support and professionalism were on a completely different level. There is genuinely nothing James doesn’t know about customer service — he made the whole process clear, stress‑free and enjoyable.

I’ll be honest: my experience with Chiswick Audi had almost put me off the brand entirely. The contrast when dealing with James was remarkable. He restored my confidence, took the time to understand what I needed, and guided me through every step with patience and expertise.

If every dealership had a James, buying a car would be a pleasure for everyone. Drift Bridge Group are very lucky to have him, and I wouldn’t hesitate to recommend them — or him — to anyone considering an Audi.

I'd like to thank both Helen and James for their help with the specification of my new Audi Q3.
Exceptional service, always available and prompt response to all questions, including supplying guidance video on car configuration.
Thank you so much for your help and assistance.

Mark Lowry dealt with my purchase of an Audi and I found him to be honest and friendly. My car was delivered on time all the way to my home in Upminster. First class service. Thank you Mark.

The entire team was very helpful. We were dealing with syed, he greeted us and treated us very kindly. He is knowledgeable and was patient with our questions.