Driiveme UK Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, ensuring pleasant and informative interactions. The service is frequently described as outstanding, with many highlighting its efficiency, ease, and the overall smooth process from start to finish. People particularly appreciate the clear and consistent communication, including timely updates on arrival and progress, ensuring a transparent experience. Reviewers often mention the staff's knowledge and willingness to go above and beyond, such as explaining car features or assisting with administrative tasks. This dedication fosters trust and satisfaction, making the user experience seamless and highly recommended by consumers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent communication... See more

Customer service

People report positive experiences with customer service, highlighting the friendly, trustworthy, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as excellent and seamless from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great overall service from Ceejay. He kept me updated the day before and on the day about his arrival time. On the day he did a thorough check of the car and walked me through the transaction details.... See more

Rated 5 out of 5 stars

Ceejay should be this Company's shop window what a delightful man. Polite, exemplary manners I enjoyed his company immensely. He was so thorough and so helpful and knowledgeable. Whatever Ceejay is b... See more

Rated 5 out of 5 stars

Ceejay collected our car today and was a pleasure to deal with even in the howling wind and rain! He made the process so easy, was very professional and informative. Great guy and a credit to ‘Drive... See more

Rated 5 out of 5 stars

Tesla Delivery By Micheal G. Michael provided a first class experience from start to finish. Kept me updated via text and phone call. Worked his timings around my preferences and was friendly and p... See more


Company details

  1. Transportation service

Written by the company

DriiveMe are Europe's leading driven vehicle movements platform with over 3,500 registered UK drivers and full national coverage. Our fully digital platform & driver app are simple to use, efficient and accessible with live real time updates and tracking. DriiveMe can accommodate any bespoke requirements tailored to each individual client’s needs from booking, job listing and vehicle appraisals through to delivery and invoicing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(104)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ceejay collected a car from me

Ceejay collected a car from me, he was extremely polite and friendly which made the whole process feel at ease. He was also knowledgeable and had all the answers for my questions. Fully recommend him!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Ceeyjay was great

Ceeyjay was great. He arrived at the agreed time, talked me through every step of the process and made sure I was happy with everything before leaving. A pleasure to do business with

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Michael was outstanding…

Michael provided an outstanding delivery experience for my new Tesla. From the evening before, he kept me fully updated, which made the whole process smooth and stress-free.

On the day, everything was handled professionally and efficiently. He was friendly, punctual, and made sure I was comfortable with the handover. It really felt like great customer service from start to finish.

Thank you, Michael, for making the experience of receiving my new Tesla so seamless and enjoyable!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Michael G Went Above and Beyond

Michael G couldn’t have made the experience of getting my new car more special and fun. He made it easy with his incredible communication skills, going out of his way to charge the vehicle for my convenience, whilst having to wait 40 mins for a charging station! What a legend. Would recommend over and over to others.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy process, smooth

The pickup driver Michael G, was great. Very friendly, communicative of what he was doing and fast. Walked me through the whole process. Thanks!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The driver who collected my car, Michael G, was excellent. He explained the process, what he was doing each stage, he was friendly and communicated well. Smooth process throughout.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Ceejay

Excellent Service from Ceejay

I received outstanding service from Ceejay from start to finish. He kept me well informed both the day before and on the day of collection, updating me on his expected arrival time.

On the day, he carried out a thorough inspection of the car and clearly explained all the details of the transaction, making the process straightforward and stress-free. Everything went smoothly, and he even confirmed once he had safely arrived at the destination.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Ceejay

Great overall service from Ceejay. He kept me updated the day before and on the day about his arrival time. On the day he did a thorough check of the car and walked me through the transaction details. Everything went smoothly and he also updated me upon arrival at the destination.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth process

Very smooth process, the person Mr Ceejay was very polite and very professional in doing his job when he came to collect my car.

22 October 2025
Unprompted review
Rated 2 out of 5 stars

Poor driver experience

The driver Steve brought the car unwashed. It was dirty and had cobwebs over it, as well as appearing used on the passenger floor side. He said he didn't have money to wash it as the company didn't mark it for a wash.
He wanted to give me the keys and leave immediately. I explained I needed to check the car properly first.
As I was doing my checks he was unnecessarily following me around the car, as if to pressurise me to finish.
When I noticed scuffs or marks to be photographed, he said he's already got his own photos and video taken of the car. He didn't note these down on any paperwork or take photos. He didn't want to show me anywhere else that had potential marks/scuffs (even though he said he took photos).
When signing he didn't show me what to read, just opened a link and said I had to put my signature down.
Overall, an unpleasant car drop off. Was a disappointment as I was quite excited about receiving my new car. A bit of an anti-climax.

26 September 2025
Unprompted review
Driiveme UK logo

Reply from Driiveme UK

We're disappointed to hear that the vehicle was not delivered in the condition that you expected, as well as our driver not giving an adequate handover.

We work on the instruction of our clients and they have confirmed that this vehicle was not to be washed prior to delivery to yourself.
As well as advising that no detailed handover is required with their vehicles upon delivery.

This driver has completed hundreds of movements with ourselves and this is the first instance of us having any bad feedback regarding their conduct.
We can confirm that further training will be given, as well as ensuring that they adequately explain what you are signing for - not simply confirming condition of the vehicle but that is has successfully been delivered.

If you wish to discuss this further as well a viewing the ePOC/D of the vehicle confirming condition at collection and delivery please email operations@driiveme.co.uk and the team will be happy to discuss your issues in more detail.

Rated 5 out of 5 stars

Brilliant experience from start to finish!

I had such a positive experience with Driive Me, and in particular with Ceejay. From the moment he arrived, he was not only extremely professional and thorough with all the checks, but also genuinely friendly and easy to talk to. He explained everything he was doing clearly, answered any questions I had, and made the whole process feel smooth and stress-free.

What I really appreciated was how conversational he was throughout. We even had a great car chat while he was checking over my vehicle, which made the whole thing feel relaxed and personable. He struck the perfect balance between being professional and personable, which made the experience so much more enjoyable.

He kept me updated on his whereabouts throughout the journey and confirmed once the car had safely reached its destination, which gave me a lot of reassurance. On top of that, he made sure all the paperwork was completed properly before leaving, which was a huge help and showed just how reliable and thorough he is.

Honestly, I can’t praise him enough! A genuinely top-class service. I’d definitely recommend him to anyone looking for a car appraisal or transport. A great five-star experience from start to finish! Thank you again Ceejay.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Ceejay was Superb

Ceejay was exemplary from start to finish. Very thorough and extremely helpful when dealing with the admin to actually get the money agreed.
A delightful gentleman

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Pantelis

Pantelis was a great communicator- confirming the booking, checking details, flagging when on way - and explained the process clearly and came across v professionally.

Very happy and comfortable in him picking up car from private address.

15 September 2025
Unprompted review

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