DrinkSupermarket.com Reviews 

45,701
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the ordering process easy and appreciated the excellent prices. People frequently highlighted the impressively quick and reliable delivery, with items often arriving well-packaged and secure. Consumers were pleased with the wide range of difficult-to-find products and consistently praised the great service. However, some customers noted significant delivery issues, including damaged, delayed, or misdirected parcels. Several reported receiving incorrect or missing items, or products with torn labels and poor packaging. Complaints also arose regarding unconfirmed or untracked orders and difficulties resolving customer service issues.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and reliable... See more

Product

Clients share ambiguous opinions on product, with some reviewers appreciating the great range and selection... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as orders not... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction, citing great... See more

Price

People report ambiguous experiences with price, with some reviewers finding prices to be fair, good, or even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered wine and fizz in bulk from DrinkSupermarket.com for our wedding, and the whole experience was excellent. The prices were great, the ordering process was easy, and delivery was impressivel... See more

Rated 5 out of 5 stars

Two orders placed and delivered next day by FedEx courier. Packaging excellent. Very happy with the order and service. Couldn't find the product anywhere else. Emails from company and courier througho... See more

Rated 5 out of 5 stars

No issues with order, found the product I needed for a present on their website, a product I couldn’t get in any retail stores near me. Delivered well packed / secure

Rated 5 out of 5 stars

Always reliable and fast delivery (although you do pay for it!). Well packaged bottles and reasonable price. Have used them many times and will continue to in future.


Company details

  1. #74 of 82 best companies in Alcohol Store
  2. #30 of 35 best companies in Alcoholic Beverage Wholesaler
  3. #21 of 30 best companies in Beer shop
  4. #32 of 40 best companies in Beverage Distributor
  5. #31 of 39 best companies in Off Licence
  6. #67 of 79 best companies in Wine shop

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

46k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(45,701)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't Bother

Ordered for next day delivery on 2 occasions in the morning of the day before I needed it.
Called late on the same day to inform me most items were out of stock.
Paid extra for delivery next day before 12pm.
Both occasions items were delivered well after 12pm.
Wont use again.

17 July 2025
Rated 1 out of 5 stars

Selected Express

Selected Express - items did not
Come In time.

Conpany refused to cancel
Order and then wanted my to loose out on a refuns with the taxes.

Wouldnt use again

14 July 2025
Rated 1 out of 5 stars

Very disappointing experience with first order

Very disappointed with my first order. Paid for next day delivery and expected for delivery on Tuesday 22nd July.

Unfortunately, FedEx had been appointed as the carrier, and as Trustpilot reviews show a dismal approval rating with appalling customer service ratings for delivery I'm not surprised that my order has taken three days to finally be delivered.

Their tracking information is minimal, and promised out for delivery today details are totally inaccurate.

FedEx tracking details show delivery has been advised for Tuesday, then Wednesday and now Thursday!

Having spent three full days at home waiting for this delivery, this purchase has been incredibly frustrating!

Cannot recommend, and will not be using them again!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

The order of 12 bottles of lime cordial…

The order of 12 bottles of lime cordial was delivered very early and we were out. FedEx pushed a card through the door with no information on the reverse side. Scanned the QR code said would be delivered next day -no delivery , or the day after .
Contacted DRINKS supermarket they spoke to FEDEX no deliveries had been made., but the order would be delivered after the weekend Monday , on FedEx app said delivery was attempted at 05:07 am Ridiculous not on my CCTV called Drinks supermarket again they gave me FedEx address called at FedEx office it had been there for 6 days no redelivery had been attempted the original delivery card should have told me this. The FedEx app apparently bogus it says will be attempted everyday after - completely untrue.
Drinks Supermarket helped with every call to them.
FedEx 0 stars for there useless lying app. Also the useless driver who should have put collect info on reverse side of blank card

15 July 2025
Rated 1 out of 5 stars

Disappointing experience

Received a bottle from my sister for my birthday, unfortunately the bottle was damaged it had clearly been dropped on lid and the cap was cracked and leaking, not only that the whole bottle was cracked! A week later drinks supermarket are still not accepting liability that it was damaged during transit! We have complied with all requested for photos yet they are disputing it’s their responsibility- what should have a been a lovely gift has no turned into a lengthy dispute with unhelpful and unsympathetic customer service!
Further to drinks supermarket response- is there a way to upload photos of my damaged bottle?

18 July 2025
Unprompted review
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thank you for your review. Upon reviewing the evidence of damage that was sent to us there was no sign of liquid damage to the outer packaging, which suggests the item we sent you was delivered in good condition.

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