Drivalia UK - BASILDON Reviews 20

TrustScore 4.5 out of 5

4.6

Rawreth Industrial Estate Unit 1, SS6 9RL Rayleigh, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Have used Drivalia at Rayleigh rawreth estate a couple of times now. It has been very easy and no messing about on each occasion. Price has always been good too. Will definitely use them again in the... See more

Rated 5 out of 5 stars

Have used the Basildon Essex branch on many occasions, have always found the service first class, and excellent selection of very clean, tidy cars. Would recommend.

Company replied

Rated 5 out of 5 stars

Very professional service from start to finish, couldn’t ask for more! Will definitely use in the future 👌🏻

Company replied

Rated 5 out of 5 stars

The staff and service was 5 star. The vehicle was great and served the purpose. Process to pick up and drop off smooth. If you can book direct through Basildon, you will save a lot of grief dealing wi... See more

Company replied


Company details

  1. Car rental company

About Drivalia UK - BASILDON

Written by the company

Who we are

Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.

What we do

In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.

Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.

Need something a little bigger?

Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.


Contact info

  • Rawreth Industrial Estate Unit 1, SS6 9RL, Rayleigh, England, United Kingdom

  • 01268 536270

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Have used Drivalia at Rayleigh rawreth…

Have used Drivalia at Rayleigh rawreth estate a couple of times now. It has been very easy and no messing about on each occasion. Price has always been good too. Will definitely use them again in the future.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service from start to…

Very professional service from start to finish, couldn’t ask for more! Will definitely use in the future 👌🏻

2 June 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great price

Great price, lovely clean car, great staff 👍

5 June 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great experience!!

Have used the Basildon Essex branch on many occasions, have always found the service first class, and excellent selection of very clean, tidy cars. Would recommend.

2 March 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

The staff the service 5 star i have…

The staff the service 5 star i have used this company plenty of times,and will use them over and over again.

22 May 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Excellent service a

Excellent service all through

9 April 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

The staff and service was 5 star

The staff and service was 5 star. The vehicle was great and served the purpose. Process to pick up and drop off smooth. If you can book direct through Basildon, you will save a lot of grief dealing with the very difficult staff at head office that dont seem to have the same quality of customer service

28 April 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Fantastic service

Exceptional service, very quick and everything explained very well. Quick and easy to hire a car. The staff were super helpful

25 April 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

As it was the first time I had to hire…

As it was the first time I had to hire car, I was a bit sceptical. But the whole process was very smooth and the Branch Manager Barry took the time and explained everything in detail. I have to say he was very professional and always happy to help me with every time I requested for an extension. I would recommed Drivalia to my friends and family. Staff like Barry are a great asset to the organisation.

8 May 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great service and vehicles

Great service and vehicles, good pricing and clearly explained policies. Would use again

22 April 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Brilliant service at Drivalia Basildon

Rented a van from the Basildon branch and the service was faultless. The vehicle was clean, modern, and perfect for the job. The staff made the handover quick and easy, which I really appreciated as I was on a tight schedule. Great rates and a very professional team. Will definitely use them again!

17 March 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Top service great car

Top service great car. Would recommend

16 February 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great People, Great Service

Great company. Cars were clean, staff friendly and even offered to give me a lift to the local train station when I said I was going to call a cab

20 February 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great service and customer care

Great service and customer care, accommodating our needs

28 January 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Fantastic rental company,will recommend…

Fantastic rental company,will recommend to family and friends

3 February 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great prices

Great prices. Staff are very helpful, friendly and professional. Would definately use them again.

27 January 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, very friendly and professional. Great service would use again no question and brilliant prices.

16 January 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Fantastic price and service.

Fantastic price and service.
I recently hired a car from this company and was genuinely impressed from start to finish. The entire experience was smooth, professional, and completely stress‑free. The team were friendly, helpful, and made the whole process incredibly straightforward.

The car itself was spotless, comfortable, and in excellent condition. It felt like driving a brand‑new vehicle. What really stood out, though, were the prices—fantastic value for money without any hidden fees or surprises. It’s rare to find a company that delivers both quality service and great pricing, but they absolutely nailed it.

I’ll definitely be using them again in the future and would highly recommend them to anyone looking for reliable, affordable car hire with top‑tier customer service.

7 February 2026
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great choice of cars

Great choice of cars, friendly team made the process easy and fast

1 July 2025
Unprompted review
Drivalia UK - BASILDON logo

Reply from Drivalia UK - BASILDON

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

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