Excellent service and value for money. Rented car for 4 days. Was picked up by shuttle 5 mins after phoning. The process at pick up was straightforward, quick and the staff member (RG) friendly a... See more
Company replied
Location
Switch locationKarl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ BELFAST, NORTH IRELAND, GB
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See what reviewers are saying
Really good experience with this company! We were picked up by a lovely driver from the airport and brought to the site office where we were greeted by AJ who went through everything with us. Very sea... See more
Company replied
Great service ⭐️ Nick was a total gem! So helpful and professional (and also funny as! If you’re lucky you’ll hear his dad jokes). 10/10 would recommend.
Company replied
Awful service. They are using Booking.com policies to cancel delayed collection so they charge 3 times the price and give you what car they have available. I'd expect much more from a company than hid... See more
Company replied
Company details
About Drivalia UK - BELFAST INTL AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ, BELFAST, NORTH IRELAND, United Kingdom
- 028 9244 8755
4.4
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
R.K is the best dude ever (he deserves…
R.K is the best dude ever (he deserves a raise) thanks
13 March 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Just as easy as collecting from…
Just as easy as collecting from terminal but far better value if you book direct. Friendly people.
10 March 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia with RK
Drivalia with RK, was very welcoming, very helpful, price very good, car very nice!! Highly recommended, definitely come back with them! Don’t worry they come and pick you up to the airport… quick and efficient
6 March 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent customer service
Your employee Rik at Belfast international airport is a credit to your company. He was friendly, professional and very efficient. His customer service was exemplary.
1 March 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy process and great service…
Very easy process and great service from R.K! Loved meeting the office cat. Had a great choice of cars, will definitely use again.
1 March 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service, I will use again.
Booking was easy and smooth
21 February 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
SAMMERS
SAMMERS. DON'T USE!!!!
Scammed with insurance and given an unsafe, unroadworthy car!! - breach of contract on their end.
Hired a car in Novemeber via Planet Rental Cars. Purchased Planet Rental Car's comprehensive insurance. Upon collection I was told this insurance was invalid and couldn't be used as Drivalia are required to insure me themselves and "a lot of people fall for that". They said I had two choices... be personally liable and pay a £1500 holding fee and come back to expensive charges for any scratches etc which Aaron, the sales rep, stated was likely given the length of hire or pay an additional non refundable £480 which covers eveything but the alloys. Wild as this was double the price of the car alone but it was sold as the better option. Planet Car Rental later confirmed their insurance is valid and explained I should've paid the £1500 holding fee as they would've covered any damage. They have spend months pursuing a refund of the missold insurance on my behalf.
Once I paid, they showed me the inspection report and assured me again eveything, bar the alloys, was covered and the car was good to go. Something in my gut told me to check the tires the next day... Thankfully I did as the two front tries were well past the limit!! Drivalia said this was an "oversight" and sent a tire technician to change them. The tire technician was equally disgusted and stated they would have caused a blow out, especially as I use the motorway daily. (photos on Google reviews)
Drivalia clearly don't carry out a proper inspection on their cars and have a record of scamming customers. Please listen to the other negative reviews!! They have yet to comment on selling an unsafe, unroadworthy car and have continued to lie regarding the missold insurance!! AVOID.
26 November 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Fantastic Experience!!
The whole process from start to finish was seamless and stress free. Tony went above and beyond to provide me with a great car at a great price. Overall a fantastic experience - I will use Drivalia again and again.
9 June 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid at all costs.
Avoid at all costs.
If you do end up with them, photo every spec and smudge on the car before accepting the keys.
They will use their very poorly taken phots of the car to try and justify them finding new damage on the car on return, if you have not taken their extra insurance.
8 February 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Scam scam scam
Scam scam scam, 16% of their customers leave a 1star review. All is ok until something goes wrong. High pressure to take their insurance £32 to hire the car £180 for their insurance if you don’t pay it they do everything they can to stop you having a car. That insurance would cost you about £60 if bought elsewhere. Manager is a weasel and rang head office and told them I lied about not having any points. READ the bad reviews here and on Google, they often say they are a company with high pressure to take insurance and if you don’t you get the worst car or fined for scratches you didn’t do. Read the bad reviews not the good ones. Hope the weasel who lies whilst calling people liars gets to see this. Now laugh at their automated reply that makes it sound like they care.
7 February 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience as ever we always use…
Great experience as ever we always use this company big thanks to RK for all his help. highly recommend five star
7 February 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nice and easy
Nice and easy, got a free upgrade too. brilliant service by RK
6 February 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
RK was great and gave us a free upgrade.
RK was great and gave us a free upgrade.
6 February 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fabulous service by RK!
31 January 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Prompt pick up from airport
Prompt pick up from airport, all options clearly explained by R.K, car was upgraded for free and we had a chance to inspect before leaving
30 January 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service. Speedy and prompt pickup from the airport and quickly sorted with a car once at the place. Unlimited miles which was great.
19 January 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fantastic service from Nick
20 January 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Company replied to my complaint and…
Company replied to my complaint and simply said bad luck, your flight was delayed. No apology, no compensation just hard luck. Non existent service simply reinforced by their response.
10 January 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Never use this company
Car went into limp mode (wouldn’t go over 19mph). The manager advised I just drove it regardless along a busy A road.
The wait for the recovery service took too long so I missed my flight. Drivalia . took no responsibility and said it was due to user error, they refused to recompense the expense of the additional flight or additional insurance I had taken with them.
Car engineers I have consulted have advised me that limp mode indicates a serious problem that must be investigated and that I could not have accidentally put the car into limp mode myself .
As less experienced driver may have followed the manager’s advice and driven a car limited to 19mph potentially with catastrophic consequences. I will never use this irresponsible company again.
9 November 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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