Drivalia UK - LIVERPOOL CITY Reviews 

146
•
TrustScore 4 out of 5

3.8

141 Vauxhall Road, Liverpool, L3 6BN LIVERPOOL, ENGLAND, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Hired vans from the Vauxhall road branch in Liverpool, absolutely first class customer service, so easy the way it should be! These other hire company’s make it feel like they’re doing you a massive f... See more

Company replied

Rated 1 out of 5 stars

Just seen the reviews for drivilia car hire vauxhall road and lots of people saying they are scammers,i had to pay 160 pound to for it insurance that I already paid for on hiring online the man said... See more

Company replied

Rated 5 out of 5 stars

This is a great car hire company. I arrived in Liverpool by air long and delayed flight I was exhausted however, I was on the road in no time to my final destination with Drivalia huge thanks to Josh... See more

Company replied

Rated 5 out of 5 stars

The team at Liverpool City couldn't of helped me out more if they tried. Would definetly recommend to anyone thinking about it. Kinza & Robbie on return also gave me a warm welcome and quick check in... See more

Company replied


Company details

  1. Car rental company

About Drivalia UK - LIVERPOOL CITY

Written by the company

Who we are

Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.

What we do

In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.

Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.

Need something a little bigger?

Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.


Contact info

  • 141 Vauxhall Road, Liverpool, L3 6BN, LIVERPOOL, ENGLAND, United Kingdom

  • 0151 922 4991

3.8

Great

TrustScore 4 out of 5

146 reviews

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1-star

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Replied to 97% of negative reviews

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3.8

All reviews

(146)

4,992 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rented a car from the Liverpool

Rented a car from the Liverpool
city branch. Kinza on the front desk was super friendly and really helpful. Good prices and a really good service. Highly recommend.

15 October 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great company

Great company, alway spot on, Kinza is very helpful

6 October 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

The Drivalia team at Liverpool were excellent

The Drivalia team were excellent. Would recommend them highly.
Both team-members were and got us on our way quickly. Returning the vehicle was fast and easy.

27 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 1 out of 5 stars

Just seen the reviews for drivilia car…

Just seen the reviews for drivilia car hire vauxhall road and lots of people saying they are scammers,i had to pay 160 pound to for it insurance that I already paid for on hiring online the man said coz I had to buy insurance off them,but I had exactly the same cover. I agree I think he wanted to sell me insurance, scammers.

2 October 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.

To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.

We value your feedback and look forward to assisting you further.

With best wishes
Drivalia

Rated 5 out of 5 stars

The team at Liverpool City couldn't of…

The team at Liverpool City couldn't of helped me out more if they tried. Would definetly recommend to anyone thinking about it. Kinza & Robbie on return also gave me a warm welcome and quick check in service.

1 October 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Treated with high respect

Treated with high respect, Robbie took his time to explain everything to me which was very straight forward no problems like always

25 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Liverpool city branch (Vauxhall Road)…

Liverpool city branch (Vauxhall Road) Robbie was amazing great staff

25 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great meeting in Liverpool Vauxhall…

Great meeting in Liverpool Vauxhall Road
Friendly and informative. Car excellent

24 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

The staff were very friendly and…

The staff were very friendly and helpful. Hire car was in good condition, clean and economical. Only improvement would be wireless car play.

23 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Fantastic customer service

Hired vans from the Vauxhall road branch in Liverpool, absolutely first class customer service, so easy the way it should be! These other hire company’s make it feel like they’re doing you a massive favour when you’re paying them a fortune to hire from them! Not this place though excellent experience every time and the cheapest about, I can’t remember the two lads names who where on duty 22/09 but they are a credit to the company. Well done.

22 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 1 out of 5 stars

First time when i rent...i did book…

First time when i rent...i did book online ..next day try to call them nobody unser the phone for 1 h , went to office...charge me duble , very slow to make your papers, try to extend my rental for 2 more day and charge 150 , bottom line ripe off company, Don.t use them

22 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.

To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.

We value your feedback and look forward to assisting you further.

With best wishes
Drivalia

Rated 5 out of 5 stars

great service lovely staff good…

great service lovely staff good communication

16 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great smooth experience from Robbie…

Great smooth experience from Robbie nice polite guy would recommend and use again

2 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
Good value for money.
Many thanks to Robbie for being so helpful.

7 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Excellent

We have hired several cars with drivalia and would highly recommend them. Robbie is extremely helpful and professional

20 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Robbie was really helpful

Robbie was really helpful
Great experience

19 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Staff are brilliant here!

Staff are brilliant here and really made me feel welcomed and stress free!

19 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Pick up was really easy

Pick up was really easy
Van was perfect
Customer service was spot on.
Everything ran smoothly.
5 star

18 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Thank you Josh and Robbie

This is a great car hire company. I arrived in Liverpool by air long and delayed flight I was exhausted however, I was on the road in no time to my final destination with Drivalia huge thanks to Josh and Robbie great communication and beautiful manners!! Thank you again for all your help and guidance. Tremarco family.

18 September 2026
Unprompted review
Drivalia UK - LIVERPOOL  CITY logo

Reply from Drivalia UK - LIVERPOOL CITY

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

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