Theo Reviews 

Theo box provided by Acorn Insurance via ThingCo, the utterly useless company who provide false information. Son took out young persons insurance at the beginning of November and has been told 3 times in less than 1 month that he is speeding, when in fact, ThingCo have not got up to date details on the road speed limits and we have had insurance policy threatened to be cancelled.
And to top it off, the device does not stay stuck to window.

UPDATE: Financial conduct authority now involved and has agreed my son is owed back just under £2k

This theo box is rubish. As a parent my son was out had theo ring me to tell me he had an accident my wife tried to ring him he was in macdonalds no accident the battery kept going flat also sending no data they accused us of removing the box when my son went to wales then all of a sudden it sent data from wales had 3 boxs and 4 cradles in 12 month please don’t take out insurance that uses this box you WILL regret it

Honestly so frustrated with this black box I have from Theo. I got it along with policy with Autosaint and it worked for a month and then stopped working and then I got badgered with emails to reset the black box. I’ve tried so many times to reset it but nothing is improving and I have a constant red light on my black box and I’ve had to replace the black box twice now. There’s no way to get in contact with Theo directly so I’ve been communicating through my insurance company and there’s been a lot of miscommunication issues. Not to mention the emails with Theo threatening to cancel my insurance policy when the problem is with their black box? If you’re a young driver, PAY THE EXTRA! Do not get this black box

I was issued with a theo device within the last couple of months as part of my coop insurance policy and its been nothing but trouble. The first device I was given stopped working after about a month, and I was immediately sent multiple emails threatening to cancel the policy. A replacement was eventually sent out and this has once again failed after about 3 weeks of use. The company proudly states that it reuses its devices in order to be more environmentally friendly, but perhaps this is the reason so much faulty equipment is in circulation amongst its customers, as I'm clearly not the only one having this issue. I will be moving to a new provider before the end of the month, and I pity the poor soul who inherits this box of nonsense.

Having the worst time with this device. Had it since May 2020 and it has never worked. Onto my 2nd one now and my insurance company keep threatening to cancel my insurance if I don't set it up. Never ever again no matter how much the insurance is I will pay the extra to not have one of these ridiculous boxes.

I ended up having insurance cancelled because of this awful device. Not only was the original set up period ridiculously complicated, the app didn’t even work for the first few months. The original box stopped working after a while and it took forever to get a replacement, when the replacement finally came we were back to square one with the app not working again. The biggest problem I encountered was with the data Theo collected on my speed. I travelled up a 60mph road on a daily basis but for some reason Theo had it at a lesser speed limit which led to multiple warnings about excessive speeding. Because of the lack of communication it’s only now that I know which road was the problem at the time Theo gave no indication of this so I had no idea where I was supposedly speeding. Eventually my insurance was cancelled because of the excessive amounts of speeding even though I stuck to the correct speed limit religiously. As well as having speed limits on roads set wrong the device also had journeys starting and ending at random places I’ve never been near. Overall it’s not worth the hassle, especially for young drivers as it can cause increases in insurance prices for years to come due to the false information it supplies. A terrible device and a terrible company!

Terrible
Almost had my insurance cancelled due to speeding, the road was a national speed limit road (60mph) I even waited till I crossed the signs to speed up however the black box tells me it’s a 30mph road and I was going 54mph. Going to look elsewhere

Getting really frustrated with this now , the gps tracking on it has me starting in places i dont drive near and driving through water etc , one box just broke and ive had a replacement delivered which is now fitted , the new box is giving me lower scores each block and my journeys and travels havent really changed , reported these issues a few times to my insurers who have reported to Theo but never had any contact from Theo myself

App didn't work for over 2 months and now is scoring me approximately 50% whereas last year I was scoring over 90%
The device was very low on charge even though it is summer and I didn't like the tone of the email Theo sent me regarding recharging it. Also, they kept sending me emails regarding installation of the device even though this had already been done and acknowledged. I requested them to stop but the emails kept on being sent. I recharged the device a few weeks ago and it needs to be charged again already!! Now they're badgering me that I MUST recharge the device!!

Worst device. Purchased insurance policy through Autosaint. Second Theo Box now and still not working.
Getting no where with insurance company and no way of contacting Theo direct.
Seems Theo only contact those with good reviews.

Second review on this excuse of a company. It now appears that if I do not install the new device that I haven’t received within 7 days my insurance policy will be cancelled! Unable to get any information from the insurers Vanline direct so what do you suggest THEO???

Cancelled my policy before it started and did not even open the blackbox. But Theo will not give me a refund. £100 down the drain. Customer service is also shocking

Our Theo device has been beset with problems from the start. Been a right faff dealing with customer services to get a replacement etc. Also the App doesn't work. Absolute joke

Avoid at all costs, tried to get replacement cable, Theo sent a box, no cable. Despite several calls to Co-Op insurance they advise they are cancelling the policy. Theo want me to pay for another cable despite them not sending one. Nothing but hassle over past couple of months

Have a Theo device through Coop young driver insurance. It doesn’t record all journeys. It doesn’t charge even though it’s supposed to be solar powered. Charged with usb cable in car and also power banks. This is the 2nd device and same thing happened. Waste of time. Had to get in touch with Coop young driver insurance many times since February and still having problems.

The Box they sent stopped working I had to charge it then it stopped working again swapped it for the new box which still doesn't update the app with any info. Cleary this device is not fit for purpose. 0/10

Ovoid at all costs. Nothing but hassle. Replaced it twice now and only six months in. Not worth the money you save

Awful device, stopped working constantly. Asked for new device and no luck. They’ve cancelled my insurance, have had no issue with payments either. Would avoid at all costs just not worth the hassle.

Second time their box stops working and cant even log In the app ,only have had it for 3 months and the customer service do absolutely nothing patetic

Awful, no customer support, constant pestering, false accusations of accidents. i didnt drive for a week and they accuse you of all sorts. Emails are sent from blank addresses with no customer service support shockingly bad. Stay away!