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DriveTime Car Sales - Cleveland Reviews 

36
TrustScore 4 out of 5

4.2

5578 Warrensville Center Rd, 44137 Maple Heights, OH, US


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See what reviewers are saying

Rated 5 out of 5 stars

I walked in not knowing what to expect. Juwan took great care of me. I am going home with a car today. I recommend DriveTime to anyone looking for a good car.

Rated 2 out of 5 stars

Salesperson was polite but most of the cars on the lot are high mileage, high priced cars that come with problems. In less than a week my check engine light is on. Called the dealership which offers n... See more

Company replied

Rated 5 out of 5 stars

I came in scared and a little hesitant to test drive because I didn’t want to be disappointed but Brain Telezhenko was Amazing from the moment he greeted me the was by far the most fastest greatest ex... See more

Company replied

Rated 5 out of 5 stars

Brian and the team at the Warrenville location were inviting and welcoming. They served me with what I desired and were patient with me. Brian ensured I understood everything I was getting and showe... See more

Company replied


Company details

  1. Used car dealer
  2. Auto market
  3. Car dealer
  4. Car finance and loan company

About DriveTime Car Sales - Cleveland

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 5578 Warrensville Center Rd, 44137, Maple Heights, OH, United States

  • 14402013180
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Discover DriveTime

Shop every car with your personalized terms!

4.2

Great

TrustScore 4 out of 5

36 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(36)

3,542 reviews in the last 12 months

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Rated 5 out of 5 stars

Johnanna is AWESOME

Johnanna is AWESOME! She explained everything in great detail and was soo patient with my picky self. Got the deal done and am extremely happy and grateful

15 December 2024
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Reply from DriveTime Car Sales - Cleveland

Thank you for taking the time to leave a review, Shelly! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

I got my first vehicle!

John Anna and Brian were a great help. Jo especially started us off very well and even though there were some complications she and her team continued to try and help me and luckily she was able to find me a great match. Brian also did a great job with wrapping everything up. I’m so grateful for their help and even more thankful for my new vehicle!!!

29 November 2024
Unprompted review
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Reply from DriveTime Car Sales - Cleveland

We're grateful to have you as a valued DriveTime customer, Niya McMuffin. Our goal at DriveTime is to ensure we provide high-quality customer service during every interaction, so we're happy to know that the sales team was able to help you find the right car for you. Thank you for choosing us to purchase a vehicle!

Thank you,

DriveTime Customer Relations

Rated 2 out of 5 stars

I don't even know how I got to this…

I don't even know how I got to this company when I was on drive time

17 May 2024
Unprompted review
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Reply from DriveTime Car Sales - Cleveland

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Rated 5 out of 5 stars

Jada was excellent

Jada was excellent, knowledgeable and very patient. She answered all our many questions to help us make a decision. Thank you Jada and DriveTime at Warrensville circle.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Choose a vehicle online

Choose a vehicle online, put it on hold and made appointment.
Showed up for appointment that was 3 days later for the Nissan Rogue Sport.
They sold it!
I found a car instead of the roomy SUV. Nice vehicle, a hybrid.
I spent 2 hours total and drove away. William was very helpful.
I was disappointed at first, but I at least found something within my budget.
K.S.

25 July 2023
Rated 5 out of 5 stars

Best experience

Dawan was a remarkable sales person. He worked very well with my husband and I and made sure we liked what we got. I would recommend DriveTime to anyone.

11 January 2023
Rated 5 out of 5 stars

The process was friendly

The process was friendly, fast and efficient! A big thank you to Marcus (our salesman) for his knowledge and not upselling...he was simply amazing! And thank you to the beautiful young lady who accepted my down payment...she was so friendly and professional!

4 November 2022

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