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DriveTime Car Sales - Fort Worth Reviews 

89
TrustScore 4.5 out of 5

4.6

3333 Alta Mere Dr, 76116 Fort Worth, TX, US


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See what reviewers are saying

Rated 5 out of 5 stars

Joseph was fantastic! Seamless process. He went over all purchase options to find the best option to suit my needs.

Rated 5 out of 5 stars

Lauren was absolutely AMAZING! She was so kind, extremely patient, knowledgeable, and very helpful. This best experience I’ve ever had purchasing an automobile and it did not take very long. I would r... See more

Company replied

Rated 5 out of 5 stars

The customer service was amazing at DriveTime. I walked over there from having a bad experience at Drive Casa, and I was taken care of immediately. I walked in with a car in mind, a down payment and w... See more

Company replied

Rated 1 out of 5 stars

Take the car to a licensed mechanic please before purchasing.. I had the car for only 9 months the head gasket blowed and of course they couldn’t help me into something else .. It takes 7 years for th... See more

Company replied


Company details

  1. Used car dealer
  2. Auto market
  3. Car dealer
  4. Car finance and loan company

About DriveTime Car Sales - Fort Worth

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 3333 Alta Mere Dr, 76116, Fort Worth, TX, United States

  • 18177389415
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4.6

Excellent

TrustScore 4.5 out of 5

89 reviews

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4.6

All reviews

(89)

3,553 reviews in the last 12 months

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Rated 1 out of 5 stars

Need to hire nicer people in the…

Need to hire nicer people in the office. First time I called the dealership on Alta Mere drive the woman just hung up on me. Plus she pretends to be nice and then when she gets the info from you she won't answer her phone when you call back

7 December 2023
Unprompted review
DriveTime Car Sales - Fort Worth logo

Reply from DriveTime Car Sales - Fort Worth

Thank you for providing us with your feedback regarding your experience with our Alta Mere location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Rated 3 out of 5 stars

Selling as is…

I feel like there could have been a little better cleaning of the vehicle, and things that where not right could have been repaired. Selling as is ok, but some things could have been fixed.

26 August 2023
Unprompted review
DriveTime Car Sales - Fort Worth logo

Reply from DriveTime Car Sales - Fort Worth

Thank you for leaving your review, Darelle. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

Wonderful experience

Ashley was amazing. She worked super hard to make my dreams come true. She helped out more than she knows. Now I have a car that is reliable for my kids to ride in. I can’t thank her enough. It was an amazing experience. Store was super clean. Everyone was super nice. They made super I was 100% with my van as well. The manager was definitely on top of his game. Ashley and the manager explained everything to me. And didn’t mind. I literally can’t thank them enough.

3 July 2023
Rated 1 out of 5 stars

I called Drive Time at 3333 Alta Mere…

I called Drive Time at 3333 Alta Mere Dr Fort Worth Tx, to change my appointment from Tuesday to Wednesday. I had already completed all information that was require to be completed on line and this is not my first time purchasing a vehicle from Drive Time. The person that answered the phone was very rude and advised me to bring in documents; such as my social security information to prove that income. I already have an award letter and I also worked full time and my total income at my age is over $77000.00 annually. I know I have to bring in certain documents. This unprofessional person request that I jump through his hoops by telling me; he would have to send my documents to Drive Time for approval and I would have to wait 7 to 10 days for the approval. I never heard of this with Drive Time. And than he had the nerve to say; "that was the only way I would get a car from them." I really feel that he knew he was talking to a black person and used this opportunity to discriminate. As I have stated before, I know the process in purchasing a car from Drive Time and this is so much extra stuff, that he thought he was going to make me do. Because of how this person feels about minorities, I will never do business again with Drive Time. To discriminate and give any race of people a hard time because of their race is very sad. I will speak with a manager if they call regarding this experience. Worst experience I have ever had in a dealership.

12 June 2023
Unprompted review
DriveTime Car Sales - Fort Worth logo

Reply from DriveTime Car Sales - Fort Worth

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Rated 5 out of 5 stars

Super helpful

Super helpful, upfront, and pleasant to work with! I was scared of a no for so long and they helped me see that I didn't have to be. Will definitely be recommending them!

10 June 2023
Rated 4 out of 5 stars

Going through the car

Going through the car , checking everything out and found out that it did not have a spare tire,and no jack, if I have a flat, I would be in. Deep do do..

19 April 2023
Rated 5 out of 5 stars

This is probably the best car buying…

This is probably the best car buying experience I’ve ever had and I’m not exaggerating. Clay Wilson was so great to us and took good care of us and we really appreciated him for that. It was very “get to the point” this is how much I have, how much I want my payment at, and he narrowed our selection down. Definitely recommend DriveTime and of course, Clay.

4 March 2023

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