My experience with drive time was excellent because the employees there are very nice and found me the car I was looking for and actually for a cheaper cost than I seen online. Everyone was excellent!... See more
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Deja Senatus did an exceptional job with assisting us each step of the way. She is very professional, excellent in details on our purchase, we felt comfortable to sign our final documents and was ple... See more
Company replied
Great customer service across the board from beginning to end. However the car I was sold has a horrible smell that can't be pinpointed to a specific location and even after a deep cleaning and detail... See more
Company replied
Best car buying experience I have ever had Very professionally oriented personnel Honored what was said over the phone and a very streamlined deal I would recommend anyone for drive time
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Company details
About DriveTime Car Sales - Henrico
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
3300 Mechanicsville Turnpike, 23223, Richmond, VA, United States
- 18043211130
Discover DriveTime
4.0
Great
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Mixed feelings...
Great customer service across the board from beginning to end. However the car I was sold has a horrible smell that can't be pinpointed to a specific location and even after a deep cleaning and detailing service the smell still is lingering. The air cabin filter was also completely clogged with dirt and dust and was not changed. Vehicle looks well/clean but the smell is off putting making the purchase unsatisfactory.
24 August 2023
Unprompted review
Reply from DriveTime Car Sales - Henrico
We are thrilled to hear that you experienced a positive car-buying experience. We do our best to ensure all vehicles are clean and ready for sale, and we apologize if that was not your experience. We also offer a 5-day Vehicle Return Policy that allows our customers the opportunity to inspect and get comfortable with their purchase. We aim to provide our customers with the best experience possible! We are happy to see you are working with our team to find a resolution. If you have additional questions or concerns, don't hesitate to reach back out.
Very convenient for my family and I
7 March 2023
Customer service was great!! Quick and easy! And everyone was so friendly!
Customer service was great!!
21 February 2023
Good customer service
Jason was very helpful and knowledgeable about everything. Good customer service from everyone involved in my purchase as well.
19 November 2022
The people were really nice and helpful
29 October 2022
Hi I purchased a car on yesterday I…
Hi I purchased a car on yesterday I feel like the service was horrible but the representative was awesome the car has to go to the shop as soon as I purchase it because of the terrible Sound of the brakes in the back then the tire pressure light is on. The car wasn’t clean. I feel like as much money I was charged I shouldn’t have to go through these things.
9 August 2022
Reply from DriveTime Car Sales - Henrico
Hello Theresa,
Thank you for taking the opportunity to write a review. I am torn to hear that you encountered mechanical concerns after purchase and if you were dissatisfied with the condition of your vehicle.
Please know that we inspect each of our vehicles in an effort to avoid situations such as these. However, due to the nature of pre-owned vehicles, we are unable to predict when vehicle concerns arise after the time of sale. For this reason, each vehicle includes an initial 30-day/1,500-mile Limited Warranty, in addition to an optional Vehicle Service Contract that we offer at the time of sale for purchase.
We also offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, the vehicle can be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).
That said, I want to apologize again for any inconvenience this situation has caused. We will be providing feedback to our team to ensure our vehicles are presentable for our customers upon purchase. If you wish to discuss your concerns further, please reach out to our Customer Relations team at (888) 290-0148.
Kindly,
DriveTime Customer Relations
Super Nice Job!
Very friendly! Quick and painless! They listened to me. It was like I was in control the whole time! Just wish they were a little more knowledgeable about their cars instead of referring to the manual
19 June 2022
I found that all personnel where…
I found that all personnel where courteous and well-informed. Tyler was my sales rep. He was very thorough and explaining all the paperwork and made certain that the vehicle is ready for me when I arrived. We went over all documents thoroughly. I found the experience very rewarding.
2 June 2022
My experience was one I’ve never had
My experience was one I’ve never had! It was absolutely great! She was informative, knowledgeable, helpful and patient. She made my shopping experience one to remember! Thank you so much!!!!
24 May 2022
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