Good customer service, making sure that your needs are met , friendly
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I went on the website and was contacted about purchasing a vehicle. Set up the appointment went in and greeted by a delightful and very informative representative by the name of Jordan. Not only was s... See more
Had a painless experience with Victoria, she vacuumed and washed my car before I left the lot with it. Cheap monthly payments, I’m just so excited I got something I needed and wanted for awhile! Thank... See more
Company replied
Victoria was my salesperson and she did a amazing job. I have been there a couple times before but never got anything in the past. What Victoria told me on the phone was exactly how it was I was there... See more
Company replied
Company details
About DriveTime Car Sales - Louisville
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
7561 Dixie Hwy, 40258, Louisville, KY, United States
- 15028227710
Discover DriveTime
4.3
Excellent
46 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good customer service
Good customer service, making sure that your needs are met , friendly
25 April 2026
Charlie and Samson were very polite and…
Charlie and Samson were very polite and respectful. They had the most pleasant customer service and they got me in and out.
1 April 2026
Unprompted review
Reply from DriveTime Car Sales - Louisville
Hello Jasmine Lane, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
They went over more stuff then the…
They went over more stuff then the chevy dealership in Carrollton.
28 March 2026
Unprompted review
Steven holland and samsson destahun did…
Steven holland and samsson destahun did great and made it easy to get a car
19 March 2026
Unprompted review
Reply from DriveTime Car Sales - Louisville
Hello David Becker, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
They sold a vehicle that they were supposed to call me back for after repairs
I applied online for a 2018 Dodge Durango and was approved. I scheduled an appointment to test drive and did on 02/05/2026. Spoke with the General Manager Billy Setzer at the Dixie Hwy. location in Louisville, Ky.
Together we noticed a whistling sound coming for the AC and he stated that he would have that repaired and it would probably take about a week and he would give me call back when it was ready to finalize the purchase. On Thursday, 02/12/2026, I called back and a lady informed me that vehicle wasn't ready but my name was in their system to call when they had the vehicle back. Today, 02/16/2026 I called again and Victoria informed me that they sold the vehicle on Saturday. I was in disbelieve and asked her to tell the manager (Brian Setzer) to give me a call to explain to me why no one gave me a call before they sold it. She said "ole well it's nothing they can do about it now". (no remorse)..The manager Billy Setzer didn't honor his word.
13 February 2026
Unprompted review
Reply from DriveTime Car Sales - Louisville
Thank you for providing us with your feedback regarding your experience with our Louisville location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Please read
I purchased my vehicle from your dealership on 10/17/2025, and since day one I have experienced continuous mechanical issues with this car.
The vehicle broke down the first night I had it, only hours after purchase, and had to be towed to Kenny Towery’s on Dixie Highway. I was told they did not find anything wrong; however, it later became clear that the vehicle was not thoroughly inspected.
I then took the car to a Nissan dealership, where it was diagnosed with a failing transmission and alternator. The transmission replacement was approved and completed, but the alternator repair was denied by the inspector despite the ongoing issues. Since then, I have also replaced the battery at my own expense.
As of 12/26/2025, the vehicle continues to stall and shut off unexpectedly. This has caused repeated breakdowns, required multiple tows, and forced me to upgrade my AAA service due to frequent roadside assistance needs.
This situation is now affecting my ability to get to work, and I am on the verge of losing my job because my vehicle is unreliable. This has become a serious hardship and is impacting my livelihood.
I am requesting immediate assistance to resolve this matter—either through proper repair of the vehicle or by placing me into a different, reliable vehicle. I need a safe and dependable means of transportation, and this situation cannot continue.
Please contact me as soon as possible so we can find a resolution.
Thank you for your prompt attention.
17 October 2025
Unprompted review
Reply from DriveTime Car Sales - Louisville
Thank you for leaving your review, Kimberly Ross. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148. Thank you for leaving your review, [Customer Name]. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Reply from DriveTime Car Sales - Louisville
Thank you so much for your kind words, Shanelle . We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Very friendly easy-go understanding…
Very friendly easy-go understanding people very efficient about their work and detailing documentation kind honest very considerate never experienced this kind of service so far this is the best service I've ever received and trying to get it car at dealership
20 December 2025
Unprompted review
They said I was approved
They said I was approved. I told them I dont have a car and had to uber to the location. When I got there they said due to my income I needed a 13,000$ down payment. Even though I was approved for zero down. So it cost me 30$ to get denied basically. Then another 15$ to uber to work. Bait and switch.
1 December 2025
Unprompted review
Reply from DriveTime Car Sales - Louisville
We appreciate your feedback,Samuel Rico Jr. We do our best to provide each customer with personalized financing options. The terms shown are specific to your financial information and the vehicle selected. However, our vehicle selection changes every day, which means you could find your next car with deal terms that work for you anytime! Please contact your nearest dealership if you have questions regarding your approval options.
Friendly
Charlie was Awesome! Friendly and nice to work with also explained everything and has patience!
1 November 2025
Unprompted review
He was very professional and friendly.
He was very professional and friendly.
31 October 2025
Unprompted review
I was treated like a valued customer…
I was treated like a valued customer from the start, Victoria went above what I expected to make my loan possible. Very professional business.
25 October 2025
Reply from DriveTime Car Sales - Louisville
Thank you for taking the time to share your DriveTime experience, Kimberly. We love to hear that Victoria provided a great car-buying experience for you at our Louisville DriveTime!
Thank you,
DriveTime Customer Relations
Stephen did an Amazing job
Stephen did an Amazing job. He was very helpful and went over everything about the vehicle with me. I will highly recommend DriveTime to others. Great experience
18 October 2025
Unprompted review
Reply from DriveTime Car Sales - Louisville
I am thrilled to hear you had a great buying experience at our Louisville DriveTime location! Have a wonderful day!
DriveTime Customer Relations
Steven was very nice and covered all…
Steven was very nice and covered all basis on the explorer!
18 October 2025
Unprompted review
Victoria Adams was amazing!
Victoria Adams was amazing!! She made the whole buying experience fast and easy.
10 October 2025
Unprompted review
Steven was great 😃
10 October 2025
Unprompted review
Knowledgeable sale person and great…
Knowledgeable sale person and great manager follow up with me
6 October 2025
Reply from DriveTime Car Sales - Louisville
We are grateful to have you as a valued DriveTime customer, Shirley. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
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