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DriveTime Car Sales - New Castle Reviews 

58
TrustScore 4 out of 5

4.2

2225 N Dupont Hwy, 19720 New Castle, DE, US


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Rated 4 out of 5 stars

From start to finish my experience was above my expectations. Olivia was kind, professional, and kind. I was in and out in like an hour and a half. I will admit I was nervous going in. I didn’t k... See more

Rated 5 out of 5 stars

Renata Rushlau was very informative and straightforward. Most sales representatives are around the bush. She answered all my thousand questions that I had. She was very professional and outgoing. She... See more

Rated 5 out of 5 stars

Great service had an issues with misunderstanding they handle it well and I purchased the vehicle I’m very pleased of how it was handled. Really good and easy car purchase process

Company replied

Rated 5 out of 5 stars

Renata was absolutely AMAZING! She was very knowledgeable and extremely helpful. She got me in my car in under an hour! Would highly recommend her for anyone looking at Drive Time.


Company details

  1. Used car dealer
  2. Auto market
  3. Car dealer
  4. Car finance and loan company

About DriveTime Car Sales - New Castle

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 2225 N Dupont Hwy, 19720, New Castle, DE, United States

  • 13023047950
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Shop every car with your personalized terms!

4.2

Great

TrustScore 4 out of 5

58 reviews

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This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(58)

3,497 reviews in the last 12 months

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Rated 4 out of 5 stars

Answer all my questions and explain the…

Answer all my questions and explain the process of everything that I needed to do

30 January 2025
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Reply from DriveTime Car Sales - New Castle

Thank you for sharing your feedback with us. We are thrilled to hear that you experienced a positive car-buying experience. Although you provided us with a positive feedback your rating didn't match your feedback, we assume this was an miscue. However, if there are additional opportunities for us to improve, please call our Customer Relations Department at (888) 290-0148.

Rated 4 out of 5 stars

Great experience overall

Great experience overall. I noticed one of the side view mirrors didn’t automatically move like the other. When I asked the sales woman and made up something about most cars park on the right and that’s why they both don’t work. Lol. I knew that was false and was just hoping for the truth. It just doesn’t work🤷🏽‍♀️.
Friendly staff. Smooth processes. I still recommend. Honesty is always the best policy.

1 November 2024
Rated 5 out of 5 stars

My car buying experience was top-notch!

My car purchasing experience was easy, quick and no-nonsense. I received. Superb service and I absolutely love my car. 5 stars for Olivia and Renata who took very good care of me!!

29 October 2024
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Reply from DriveTime Car Sales - New Castle

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations

Rated 5 out of 5 stars

Very good experience

Very good experience! Renata was very good at her job. She explained everything in detail and was very helpful.

18 October 2024
Unprompted review
DriveTime Car Sales - New Castle logo

Reply from DriveTime Car Sales - New Castle

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations

Rated 5 out of 5 stars

Very professional

Very professional, great customer skills, and very helpful.

28 September 2024
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Reply from DriveTime Car Sales - New Castle

Hello Cassandra Kellum, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations

Rated 5 out of 5 stars

Olivia and Ms Renata helped us out and…

Olivia and Ms Renata helped us out and got us what we needed at a great price! Tge service was excellent thank you

27 September 2024
Unprompted review
DriveTime Car Sales - New Castle logo

Reply from DriveTime Car Sales - New Castle

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations

Rated 5 out of 5 stars

Awesome Team at drive time really was patient…

Team at drive time really was patient and helpful when it came to me choosing a car I want to thank all of them both ladies and the general Manager who gave us the warmest greeting when I walked in with my son

25 September 2024
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Reply from DriveTime Car Sales - New Castle

Thank you for sharing your feedback with us, Cynthia Parker.

We're thrilled to know you had a positive buying experience with the staff at our New Castle DriveTime. We appreciate you submitting a review!

Thank you,
DriveTime Customer Relations

Rated 5 out of 5 stars

superior customer service fantastic and…

superior customer service fantastic and nice staff, first day with Olivia second day with Renata, both were very positive and professional.

10 September 2024
Unprompted review
DriveTime Car Sales - New Castle logo

Reply from DriveTime Car Sales - New Castle

Hello Freddie Goudy Jr.,

Thank you so much for taking the time to review your visit at our New Castle DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Rated 1 out of 5 stars

We had a general good experience at the…

We had a general good experience at the dealership, the car was delivered dirty tho. In the morning I opened the door and the factory alarm went off with no way to shut it off they didn’t give us the correct key. The horn just kept beeping until we got the battery off. There’s no way they didn’t know about this issue. There’s other things but I’m already pissed enough. Although the sales people were pleasant enough.

25 May 2024
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Reply from DriveTime Car Sales - New Castle

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Rated 5 out of 5 stars

Enjoyable Experience!!

The staff I interacted with was all nice, BUT, Renata Rushlau was my saleswoman and she was fantastic!!
Made the entire process smooth, efficient and comfortable. She walked me through each step with explanation and was very hospitable. Enjoyed my experience!

8 April 2024
Rated 5 out of 5 stars

Renata Rushlau was very informative and…

Renata Rushlau was very informative and straightforward. Most sales representatives are around the bush. She answered all my thousand questions that I had. She was very professional and outgoing. She was such a pleasure that I even referred my friend to come buy his car from her. She needs a raise cause she knows what she’s doing and helping this company grow.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Renata was absolutely AMAZING

Renata was absolutely AMAZING! She was very knowledgeable and extremely helpful. She got me in my car in under an hour! Would highly recommend her for anyone looking at Drive Time.

16 March 2024
Unprompted review

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