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DriveTime Car Sales - Roundrock Reviews 

52
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TrustScore 4.5 out of 5

4.3

2335 N Interstate 35 Frontage Rd, 78664 Round Rock, TX, US

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See what reviewers are saying

Rated 5 out of 5 stars

Way to go DriveTime Roundrock, Texas!! My salesman Mr. Terrell made it happen for me! I was so skeptical of buying a car again when you’re a female afraid of what may be sold to you so I stepped ou... See more

Rated 5 out of 5 stars

I was skeptical before I arrived that the price you see online is the actual price you pay. But it is true. The whole process took about an hour from the time I showed up and took two test drives and... See more

Rated 5 out of 5 stars

Art was a great help during our experience today. He helped us and explained everything well! Was very kind and welcoming through the process! Made sure every want or need we had was fulfilled! Thank... See more

Rated 4 out of 5 stars

Colby did a great job of helping us get the car purchase taken care of in Round Rock, Texas. The car was clean inside and out. Unfortunately, the very next day the AC went out on the car and we knew w... See more


Company details

  1. Used car dealer
  2. also in
  3. Auto market
  4. Car dealer
  5. Car finance and loan company

About DriveTime Car Sales - Roundrock

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 2335 N Interstate 35 Frontage Rd, 78664, Round Rock, TX, United States

  • 15123822626
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4.3

Excellent

TrustScore 4.5 out of 5

52 reviews

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4.3

All reviews

(52)

2,755 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice and clean cars

Nice and clean cars. The salesman Jacob Martinez was very friendly and knowledgeable courteous not pushy. I will recommend your dealership in Round Rock Tx to friends and family.

16 February 2025
DriveTime Car Sales - Roundrock logo

Reply from DriveTime Car Sales - Roundrock

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

22 November 2024
Unprompted review
DriveTime Car Sales - Roundrock logo

Reply from DriveTime Car Sales - Roundrock

We appreciate you sharing your experience with us, Bob. Our goal is to create a personalized car-buying experience for all our customers. So, we're glad to know we were able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 4 out of 5 stars

Great customer service, but buyer beware

Colby did a great job of helping us get the car purchase taken care of in Round Rock, Texas. The car was clean inside and out. Unfortunately, the very next day the AC went out on the car and we knew when we purchased the car that the Bluetooth feature was not working. Unfortunately, I have come to expect issues like this when purchasing cars from Drivetime or another similar company, Carvana.

3 November 2024
Rated 1 out of 5 stars

There is NO WAY I'll ever enter into…

There is NO WAY I'll ever enter into the Roundrock TX location Again, their bias about who THEY can fiance there overly priced vehicles. I'll drive and extra hour out to get EQual Quality Service in Temple TX!!!!

12 March 2024
Unprompted review
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Reply from DriveTime Car Sales - Roundrock

Thank you for providing us with your feedback regarding your experience with our Roundrock location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Rated 5 out of 5 stars

Best experience ever

Danielle helped me from the moment I entered. She didn’t beat around the bush with anything and let me know my options for coverages. She was so very sweet and made my experience feel personalized and not robotic. I was in and hour in less than two hours which sounds like nothing when buying a car. The process was so easy. I came from out of town so they made sure to prepare me with the things I needed before driving all that way. I 100% would recommend Danielle to any and everyone. This was the best customer service experience I have ever received.

20 September 2024
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Reply from DriveTime Car Sales - Roundrock

We're grateful to have you as a valued DriveTime customer, Adrianna Vasquez. Our goal at DriveTime is to ensure we provide high-quality customer service during every interaction, so we're happy to know that the sales team was able to help you find the right car for you. Thank you for choosing us to purchase a vehicle!

Thank you,

DriveTime Customer Relations

Rated 1 out of 5 stars

Purchased a vehicle in Round Rock not…

Purchased a vehicle in Round Rock not even a month already been at the service twice they won’t let me exchange vehicle I feel like I was sold a vehicle with problems not only that first vehicle purchased where they didn’t wash and fill up the tank I left there with a empty tank and dirty vehicle no one will help me not even customer relations they basically said I’m stuck with it so frustrated !!!!

19 August 2024
Unprompted review
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Reply from DriveTime Car Sales - Roundrock

Thank you for leaving your review, Nick. We understand that mechanical concerns are never ideal. We do our best to ensure all vehicle are clean and ready for sale. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

Drive time made it very easy simple and comfortable to get a new car

Drive time made it very simple and easy and comfortable to purchase an automobile. I got mine yesterday. It’s very nice. I got a Chevrolet Malibu 2016. The young man it helped made it very easy and smooth and I will tell my friends that are looking for cars how easy and smooth it is to get an Levine From timeline, thank you all

7 August 2024
Rated 5 out of 5 stars

Awesome dealership

I have never experienced service this well at a dealership. The people were very kind and understanding. No need to ask many questions because everything was explained well. The wait time wasn't long at all. I was very pleased 😊

23 July 2024
Rated 5 out of 5 stars

Ryan was great

Ryan was great, he was so helpful and made sure I understood everything completely. It was a quick and easy process. Ask for Ryan!

12 March 2024
Rated 5 out of 5 stars

Ryan

Ryan was absolutely amazing. He was patient with me let me take my time to think over my choices and presented me with all my options. His customer service went above and beyond. Not to mention very knowledgeable

9 March 2024

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