DriveTime Car Sales - South Houston Reviews 

Davante Johnson was our salesman and finisher. He was very knowledgeable and very helpful. Answered our questions and addressed our concerns. Highly impressed with DJ....

I was initially pleased with the vehicle, but they sold me a LEMON! When I first got the vehicle, the clock was not working, and the gas door would not close properly. I called and spoke with the salesperson at DriveTime, who told me to have the vehicle placed on a diagnostic machine. We were only talking about the gas door and the clock at this point. Shortly after, I noticed something hanging from my truck. I took it to two different places, where I was told it was the water guard. They advised me to call the dealership to have it replaced, which I did. However, I was told I didn’t need the part. They informed me that they didn’t have the part but recommended I take it to a nearby shop to fix it cheaply. This all happened within my 30-day warranty period. The claim that I was asked for pictures is false was never asked for anything. Instead, I was brushed off and directed to a no-name shop because DriveTime did not want to fix the issue!
Additionally, the wrong tires were installed on my truck. I was told the tires were brand new, yet I ended up with three flat tires that blew out on the freeway, putting my life in danger. I had no choice but to pay for new tires myself. They would rather I would have driven on the rims or died. I was not offered any reimbursement. Instead, I was told that an investigation would be conducted with no guarantee of approval. The bottom line is that the tires provided were too small for the truck, which jeopardized my safety. DriveTime responded that they cannot offer reimbursement which I told them was unacceptable. If I had died on the freeway because of your negligence, then what? I told them that i8 thought this was a reputable company to purchase a car from. The advertisements seemed honest and legitimate, but in reality, they sell people lemons, misrepresent vehicle conditions, and fail to consider the inconvenience caused to buyers. I demanded a reimbursement for the issues caused by their negligence and dishonesty. The way I am being treated is utterly ridiculous, and I want to make others aware of my experience.

I recently had a frustrating experience with Drive Time South Houston. After being approved for a zero-down car and confirming this with a phone call the day before my appointment, I was excited to finally get a new car. However, when I arrived, I was informed that the car I was interested in suddenly required a $1,400 down payment. When I asked about other cars available for zero down, I was told that there were none on the lot.

This was incredibly disappointing and felt like a bait-and-switch situation. I wasted my time and energy on what was clearly false advertising. Drive Time South Houston, please be upfront and honest with your customers about your car options and requirements. I expected better transparency and customer service from a reputable dealer.

If I could give zero stars I would. I'm not satisfied with the car I got in April 2024. I've been having to pay for repairs since I drove it off the lot. Currently the check engine light is on and I have to pay $1300 because I need new struts as well. I understand it's a used car but I already have to pay a $500 car note like I'm driving a 2024 and on top of that I'm needing repairs every time I turn around. You all fix these cars up to where they're good enough to drive off the lot after that you're on your own. And don't get me started about silver rock insurance. They always wanna keep your car. I believe that's a tactic designed to deter people from filing a claim. Y'all know people can't afford to be without their car for days at a time. It defeats the purpose of having transportation in the first place.

From the time we walked into Drive time we had a great greeting from a young lady. Then upon arrival to the front desk the gentleman was very kind upon our check in. We were sent to see Byron Nelson who was our salesman. A very nice helpful knowledgeable gentleman. He made our experience a very great experience. He helped make our car purchase process easy and we are grateful for his help. Mr Byron was friendly and helpful and took his time to help us make a decision on our SUV purchase. Thank You & we shall send you as a recommendation to anyone we know who is interested in a new vehicle purchase.

Byron at the South Houston location good solid guy very informative straight to the point great great experience great staff also

I bought a Hyundai Tuscon 2015 which I love. Here's the problem. State farm and Progressive and a couple of others won't insure the vehicle because it's missing a passive engine emobilizer that will prevent the vehicle from being stolen. I did not have a recall on this problem as it was not in my paperwork when I purchased the vehicle 4 weeks ago. This may be because the car title says push start when it is not a push start. I do have a recall on the ABS system but thats it. The nice folks at customer service told me to take the vehicle back to the drivetime purchase location over an hour away and trade it in. Thank goodness I called the location first, because I was told NO. There is only a 5 day return policy and there is nothing they can do. I hope I can find insurance. This is very stressful and I feel unsatisfied.

Mia was absolutely exceptionally patient and kind. Everyone was professional and courteous during the seamless process!

Our experience was awesome. Asia helped us out and was amazing from start to finish. She made us feel comfortable and explained everything in details. Would definitely refer to her location and have them ask for her!

Pedro Sanabria at the Gulf Freeway location in Houston,TX is an amazing salesman.I pretty much did everything online due to driving over the road. I expressed to Pedro what I needed, we planned and executed well!! Thank you Pedro!!!!

Drive time sold me a minivan with a bad transmission. The struts are bad. Driver side headlight attrack police, due to it’s shining all over the place at night. They lie about letting you pick your own vehicle. They sale you their junk broke down vehicles first. I wouldn’t have mine paying $50,000 for a $8,000.00 van, but it should have drove like a good vehicle. These people are crooks. They tell you oh yeah I can get you a good vehicle for the price range you quote them, but that’s not true. A bunch of liars trying to jew you work here.

Jesus was great very helpful and kind. Kept us posted with the entire process and smooth purchase. Great staff

Drive time in a whole is the best place to make a purchase. This is my 2nd vehicle through them. Each time I have set with a representative, they were knowledgeable, professional and patient. Jesus at Gulf frwy drive time was incredibly awesome. He covered every detail and the importance of it. He reassured me in all that he explained.

Great service!

If y’all would’ve actually did the inspection, you would’ve saw the transmission leak on the vehicle and would not even put it out for sale until you’re fixed it

Malcom and Jesus where efficient and Malcom’s stayed on top of everything to assure this experience for us went well and he is really dedicated to his customers .

Everyone was more than helpful during this experience . And, worked efficiently to ensure a smooth and successful process which it definitely was. Thank you’ll for your hard work and dedication to making this a great purchase.
Sincerely,
Satisfied Customer.

Jesus and Greg were very helpful with everything from start to finish with the car shopping experience, from the point of setting up a test drive throughout completion of the purchase process. I would highly recommend the 2 of them for all your car shopping needs through DriveTime.

Malcolm Mattox was a great help in finding the car I wanted. I appreciate his support.