The staff was amazing!! So polite and helpful. I appreciated them so much! I have never had such a great experience spending as much money as I am. The app and the online experience was great. I look... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worked with Tyler at the west Columbus location. He was great. Couldn’t ask for a better car buying experience. Thank you Tyler and DriveTime for making my dream come true.
Company replied
Want a give a special thanks to Nathanael Stugmer over at the W Broad location in Columbus, OH. With his dedication and patience after test driving multiple vehicles we finally found our new vehicle,... See more
Company replied
I had a fantastic experience with DriveTime! As a return customer, I truly appreciated how the team went above and beyond to assist me. Their customer service was top-notch—friendly, professional, and... See more
Company replied
Company details
About DriveTime Car Sales - West Columbus
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
4000 W Broad St, 43228, Columbus, OH, United States
- 16144560004
Discover DriveTime
4.6
Excellent
28 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jesse was so kind and helpful he made…
Jesse was so kind and helpful he made the process so easy
6 February 2026
Unprompted review
He answered all my questions
He answered all my questions. Very genuine.
4 December 2025
Unprompted review
Reply from DriveTime Car Sales - West Columbus
Hello Alicia, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
Worked with Tyler at the west Columbus…
Worked with Tyler at the west Columbus location. He was great. Couldn’t ask for a better car buying experience. Thank you Tyler and DriveTime for making my dream come true.
30 November 2025
Reply from DriveTime Car Sales - West Columbus
Hello Jessica Boatwright, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Maddy
Maddy, is an amazing salesperson, very understanding, listen to your needs, and goes the distance to make it happen.
10 October 2025
Reply from DriveTime Car Sales - West Columbus
We are grateful to have you as a valued DriveTime customer Violet. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
Daniel was great
4 October 2025
Unprompted review
Josh was very helpful and recommended…
Josh was very helpful and recommended the perfect car!!!
30 September 2025
Reply from DriveTime Car Sales - West Columbus
Hello Sapryna Mitchell, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Very easy process
Very easy process . Josh was very helpful in process !
24 September 2025
Unprompted review
We had a great time are person was…
We had a great time are person was great Maddalena pierce she was great
24 September 2025
Unprompted review
Daniel is an excellent people person…
Daniel is an excellent people person made our car buying experience short and nothing but amazing!!
15 September 2025
Unprompted review
Reply from DriveTime Car Sales - West Columbus
Thank you for taking the time to leave a review, Danielle! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
Everything communication and so fourth…
Everything communication and so fourth great guy
5 September 2025
Unprompted review
Reply from DriveTime Car Sales - West Columbus
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Great customer service
He was a great guy. Very patient and helpful. Answered all my questions and tried his best to get me into the best payment and car that I really wanted. He didn’t force a car on me. I told him what I wanted and he made it happen unlike Jeff Wyler.
5 September 2025
Unprompted review
Reply from DriveTime Car Sales - West Columbus
Thank you for leaving your review, Corinthia. We love hearing that you were pleased with your experience at West Columbus DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Mazda CX-5
Daniel, Josh, Maddy, Evan, and. Vlad were all stellar, I got my vehicle here back in April and it’s still running great. No complaints!
28 April 2025
Unprompted review
Reply from DriveTime Car Sales - West Columbus
Thank you so much for your kind words, Daniel. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
DO NOT BUY FROM DRIVE TIME !!!
DO NOT BUY FROM DRIVE TIME !!!!
Less than six months after buying a car from this lot my steering cut out. Took it to a mechanic to find out my ENTIRE steering column is corroded and needs replaced and OF COURSE it’s conviently not covered by warranty.
Car was a total piece of shit, and now im out 30k and still have no car to drive.
DO NOT TRUST THIS SHADEY DEALERSHIP.
7 March 2025
Unprompted review
Reply from DriveTime Car Sales - West Columbus
Thank you for leaving your review, Jeanna Lett.
We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please contact our Customer Relations Department at (888) 290-0148.
Brandi- DriveTime Customer Relations
Great Return Experience
I had a fantastic experience with DriveTime! As a return customer, I truly appreciated how the team went above and beyond to assist me. Their customer service was top-notch—friendly, professional, and willing to work with me every step of the way. The process was smooth, and they made sure I got exactly what I needed. If you're looking for a dealership that values its customers and provides excellent service, I highly recommend DriveTime!
30 January 2025
Reply from DriveTime Car Sales - West Columbus
We appreciate the 5-star rating you submitted, Danielle Smith. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that West Columbus Dealership was able to create that for you!
Thank you,
DriveTime Customer Relations
They were great and easy to work with
They were great and easy to work with, not pushy. Great car buying experience
26 January 2025
Reply from DriveTime Car Sales - West Columbus
Thank you for taking the time to leave a review, Joshua! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
Special thanks
Want a give a special thanks to Nathanael Stugmer over at the W Broad location in Columbus, OH. With his dedication and patience after test driving multiple vehicles we finally found our new vehicle, and the process couldn’t have been smoother. I highly recommend Nathan over at DriveTime to anyone looking for exceptional service.
8 January 2025
Reply from DriveTime Car Sales - West Columbus
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Daniel was a great help
Daniel was a great help. He went above and beyond answering all my questions and concerns. Highly recommended
16 November 2024
Reply from DriveTime Car Sales - West Columbus
Thank you for sharing your feedback with us, Scott Willis
We're thrilled to know you had a positive buying experience with Daniel at our West Columbus DriveTime.
We appreciate you submitting a review!
Thank you,
DriveTime Customer Relations
Reply from DriveTime Car Sales - West Columbus
Thank you for sharing your feedback with us, Maritza Garcia.
We're thrilled to know you had a positive buying experience with Nathanael at our West Columbus DriveTime.
We appreciate you submitting a review!
Thank you,
DriveTime Customer Relations
Great experience with Vlad at…
Great experience with Vlad at DriveTime! My car purchase was fast and painless. No hidden fees and no pressure. I highly recommend.
7 August 2024
Unprompted review
Jesse was fantastic
Jesse was fantastic. I requested to see 4 cars and had so many questions. Jesse was very patient and knowledgeable. His service was impeccable and I appreciate the fact he also made my mom feel comfortable. Thank you Jesse!
27 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.