The Clinic - Dr Mayoni Reviews 142

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Had a very disappointing and embarrassing experience with laser hair removal. I discussed what end result I wanted at the start and was told it would be fine and would work well. Each session the tech... See more

Rated 4 out of 5 stars

Both myself and my son have had Moles removed by Mayoni, and I couldn't fault the service. I also had thread veins removed, The required a second treatment, which was done without hesitation. I... See more

Rated 1 out of 5 stars

I had a negative experience with laser hair removal. For starters the receptionist tried to over charge me every time I had a session which made me feel very uncomfortable and stressed out every time... See more

Rated 4 out of 5 stars

Treatments are very good. Mayoni knows her craft and I have confidence in her. An excellent range of advanced treatments offered, Normal beauty treatments available also. I would say the front of... See more

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Company details

  1. Skin care clinic

Written by the company

Premier beauty and aesthetics clinic, with treatments ranging from manicures & massage to wrinkle-relaxing injections & fillers. Drop by to find out more!


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2.5

Poor

TrustScore 2.5 out of 5

142 reviews

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Rated 1 out of 5 stars

disappointing

Had a very disappointing and embarrassing experience with laser hair removal. I discussed what end result I wanted at the start and was told it would be fine and would work well. Each session the technician seemed to jump around with the laser and not be very systematic or cover all the area.some sessions I would have to point out she hadn’t done certain areas. Every session I pointed this out and every session I was given a different answer. Also the end result is extremely disappointing and the hair in some areas hasn’t even been touched - despite me having to point this out every session whilst feeling very embarrassed at having to say it repeatedly I even emailed as well to make myself extra clear but still the sessions didn’t seem thorough. Have spent a fortune and the end result looks worse than before.

31 July 2023
Unprompted review
Rated 4 out of 5 stars

Both myself and my son have had Moles…

Both myself and my son have had Moles removed by Mayoni, and I couldn't fault the service.

I also had thread veins removed, The required a second treatment, which was done without hesitation.

I would like it if they started doing the micro blading by Gemma again, as if they did I would visit more often.
Mayoni has always been warm and professional when I have visited.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Negative experience with laser hair removal

I had a negative experience with laser hair removal. For starters the receptionist tried to over charge me every time I had a session which made me feel very uncomfortable and stressed out every time I went in for an appointment. Then the treatment itself was not well administered. I had my upper lip done and they literally gave me just one shot on each side of my lip. Needless to say several sessions and a lot of cash later I saw no results. I have now had the treatment done in a proper laser hair removal clinic where they charged me a lot less and actually sweep the area thoroughly with several shots. I found there was a high turnover of staff and not a very warm or friendly environment overall.

22 July 2022
Unprompted review
Rated 5 out of 5 stars

Mayoni is a consummate professional

Mayoni is a consummate professional. You feel well cared for and in the safest of hands. Lucky to have this local gem.

16 February 2021
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

Thank you so much for your lovely review - we love looking after all of you and are delighted to be welcoming you back to the clinic! Best wishes Mayoni

Rated 2 out of 5 stars

Really disappointed

Really disappointed, particularly as a returning customer. Decided to treat myself to an expensive treatment after a tough few weeks and being made redundant. After 3 weeks I returned for my ‘check in’ and attended the appointment unhappy with the results of the treatment but confident of a remedy (particularly based on past experience with Mayoni and having spent a lot of money with her in the past). It has always been my experience as a customer in an establishment such as this that if you are not happy with the results, given the cost of the treatments, adjustments are willingly made.
Story short, I was told that to improve the results of the area I asked to have improved, I would have to pay for a whole extra treatment. I was also told that (almost quoting here) “life is stressful at the moment and it unfortunately shows on your face”.
Suffice to say, still unhappy with my results, over £300 down, and will not be returning.
As I said at the beginning, so disappointed and let down after previous experiences with Mayoni, but this is not a cheap place to go and an I cannot afford to be ‘treated’ like this when I am spending my money to feel better and not worse.

7 December 2020
Unprompted review
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Reply from The Clinic - Dr Mayoni

Dear Katie.

I really am sorry to hear how you feel you have been treated. We work really hard to make sure that the experiences our patients have really supports them in their self-care.

We normally do this with a full consultation, which needs to be done annually, even if you have been before. During this time, I spend alot of time explaining exactly what can be achieved and at what budget. It is absolutely key to having a good outcome and for helping us both understand expectations. From our records, this was something we offered however you declined. So it has put us in a situation where we have not delivered to your expectations. So for this I am truly sorry.

Best wishes
Mayoni

Rated 5 out of 5 stars

Impressive treatments and skilled, experienced clinicians

I've been going to The Clinic for almost two years, and have always been super impressed with the professionalism, skill, expertise and warmth shown by Dr Mayoni and her team. And of course I've been very happy with the range of treatments on offer and the results!

Dr Mayoni is honest, attentive, highly experienced and supportive. I've always felt fully informed and in control - more so than ever when having a more advanced procedure that I was really nervous about.

Couldn't recommend The Clinic enough - especially if you value a more holistic approach and don't want to feel pressured into anything.

26 November 2020
Unprompted review
Rated 5 out of 5 stars

COVID-19 Fit to Fly Test

We needed to get a COVID-19 test in order to fly to Cyprus. Given you only have 72 hours to take the test and upload a negative result we were really anxious about getting the test results back in time. The clinic sent us a home test and we took the test as soon as the 72-hour window opened. As this was a Sunday we decided to drop the test at the lab in central London that morning just to give ourselves the best opportunity to get the result back in time. We need not have worried because we got the results back in just over 24 hours. We were so relieved and delighted! Dr. Mayoni made sure we got the tests in good time to take them and she followed up to make sure they were dropped off at the lab ok. She then sent the results as soon as they came back. I couldn't recommend this clinic highly enough!

19 October 2020
Unprompted review
Rated 5 out of 5 stars

Great experience with Dr Mayoni and her…

Great experience with Dr Mayoni and her team, I begin noticing a drastic difference in my skin within 4 weeks. Would highly recommend this clinic, the procedures and ongoing check up on skins progress.

12 May 2020
Unprompted review
Rated 5 out of 5 stars

Great personal service

Great personal service. Everything explained well and no pressure to buy more. Also my skin looks fabulous!

21 March 2020
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

Thank you so much for your recent review and we are thrilled you enjoyed your service with us. We look forward to seeing you soon.

Michelle Caheny
Clinic Manager

Rated 5 out of 5 stars

Highly recommend Dr. Mayoni The Clinic

It’s always a treat when I book myself into The Clinic. I don’t go anywhere else now.
I’ve had several different face treatment over the last year and I have always been very happy with my result. I always feel I’ve been well looked after by the professional staff.
It’s clean and the staff are very friendly and helpful as they always answer any questions I may have.
I would highly recommend Dr Mayoni The Clinic.

3 March 2020
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

Thank you so much for your lovely review - we are thrilled you are happy with the results of your facial treatments! We look forward to welcoming you back to the clinic.

Michelle Caheny
Clinic Manager

Rated 5 out of 5 stars

Always great service

Always great service. Highly recommend

22 February 2020
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

Thank you Ian ! We are so happy you are pleased with our service and look forward to welcoming you back to the clinic.

Michelle Caheny
Clinic Manager

Rated 5 out of 5 stars

Wonderful service with brilliant…

Wonderful service with brilliant results. Dr Mayoni really understands the contours of the face and recommended the best treatments for my skin type and age. People say I look 10 years younger but have no idea why 🤫

8 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent care and service

5 February 2020
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

Ah Thank you so much Emma - its much appreciated to hear your lovely words. We look forward to welcoming you back to the clinic.

Michelle Caheny
Clinic Manager

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Great and detail is taken. Wouldn’t go anywhere else.

11 January 2020
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

Hi Cordelia
Thank you so much - we are glad you enjoyed your visit to the clinic and look forward to welcoming you back soon.

Michelle Caheny
Clinic Manager

Rated 5 out of 5 stars

Such an amazing experience

Such an amazing experience! The masseuse Nina was amazing, the reception was lovely and the whole morning was such a smooth treat. Look forward to returning!

11 January 2020
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

We are so happy you enjoyed your massage - Nina was delighted to receive your review. We look forward to welcoming you back to the Clinic.

Michelle

Rated 5 out of 5 stars

Wonderful massage

Friendly staff who made me feel at ease. Lovely treatment tailored to my needs at the time 👍

6 January 2020
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

Thank you so much for your wonderful review. We are glad you enjoyed your massage!! We look forward to seeing you in the clinic again.

Michelle Caheny
Clinic Manager

Rated 5 out of 5 stars

Wart removal

Got a wart removed, very easy pain free process and healed beautifully! Dr Mayoni was very approachable and professional, great clinic in my opinion!

4 January 2020
Unprompted review

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