Dropbox Reviews 1,528

I can see why I dropbox is so badly rated. The website is very poorly and confusingly designed where you have to search and think at length to know how to do anything, even find a recent file. Syncing often did not work no matter what settings I used. Often it would just hang up on my PC and I would try 10 different things as directed by copilot Ai and none of them would work to get it to finish syncing. It's also very expensive. I can back up to Google Drive for free or even a good old flash drive plugged into a USB port. Feels good to be rid of their clunky, frustrating product.

I put my cherished photos and videos of my granddaughters in Dropbox several years ago. Now, when I want to put them in a scrapbook for my granddaughter's graduation, I can't access them. When I try, the chatbot entity refers me to a technician who wants my credit card info. I'm sick of scams, and there is no human at Dropbox to help me out.

My administrative assistant did not realize we already had a dropbox account. When we tried to cancel one and keep one, dropbox had 2 separate customer service reps respond. Both asked the same questions. I gave both the same answers. Yet, dropbox would not issue a credit for 11 months for one of the accounts. Rep said "Next period is cancelled." That is fleecing 101! Check your accounts. Dropbox gets rich off the little guys.

BEWARE OF THE FREE TRIAL: Manipulative language will coerce you into signing up for a year subscription when you only mean to sign up for a trial. Once charged, Dropbox will NOT issue refunds under any circumstances. Customer service is dreadful.

I use the free version, but no matter how many files I delete from there my storage space doesn't improve and it won't even let me view files shared by other users. I get that they want me to pay but then they should just be upfront about it and say I can't use it anymore without subscription.

I’ve used Dropbox for years and never had an issue, never exceeded storage limits, never abused the service.
Recently, I tried to access older files and found they were no longer available unless I upgraded. There was no clear warning that my files would become inaccessible under new rules.
Now I’m essentially being told to pay to recover access to my own data.
That’s not a good look. If policies change, users should be clearly notified before access is restricted, especially for long-time customers who stayed within the limits at the time.
This feels less like a service and more like a retroactive paywall on files I already trusted them to store.
Very disappointing experience.

I have lost files that I will not recover again as I did not have a perfect copy of my DropBox to another cloud.

They could had plan it with a heart in mind. They only send one email and no recovery plan.

A smart company would have resurrected the pain with money, or at least infirm about the deletion with another email, or at least a notification about future deletions in the app, or past deletion, or a recovery option.

None of these, just lost files.

Of course I will never use DropBox again.

Keep taking money out of my bank despite having proof that they said they had cancelled my agreement. Then refuse to refund. Thieves

Disgusting. Logged in and it forces a free trial with no option to close the dialog. It then lied to me about being out of space when below the lie it showed I have 1.8g unused space. Awful

was forced to sign again. started downloading files all a mix up mess

Disgraceful app. I've used premium for a number of years, wanted to move the files to a new computer and it just can't do it. It seems although I'm paying for 2 tb it cant transfer the 1.2tb from one computer to another. I then tried it manually copied them over to the new computer Dropbox folder then Dropbox doubled up on everything and completely filled the account, so now I have 5m files which Dropbox says it will take 8 months to sort out and no space in the Dropbox account....save your money. Their ai won't help and when you need your backup, you won't be able to access it.

I’ve been using Dropbox for many years and I always seem to have issues with their products. They have absolutely terrible customer service…amongst the worst I’ve ever experienced. They don’t offer phone support and the agents aren’t helpful and only respond once a day. I often have to resolve issues completely on my own. Dropbox was having issues syncing to my iMac and I wound up having to remove all of my important data from my Dropbox and store it directly on my hard drive. Additionally, the main selling point for Dropbox for me over other cloud storage providers yes ago was their Vault feature…which had since been removed. I will very likely be moving on from Dropbox when my current subscription is up for renewal unless they plan on doing something to improve their product features, integration and customer service.

Lost access to my account because of the email used. Impossible to contact support or get payment stopped and has cost me hundreds of pounds. Absolutely useless team and company.

Would give zero if possible. Requests payment to download files sent by clients. Offers a free trial but will charge you for it even if cancelled - has happened to me twice now. New company policy is no dropbox, have deleted account and will never go back.

I emailed to cancel my account as it was up for renewal. They are giving me the total run around and keep coming back to me asking for more information. Then they wanted me to send it from another email I have and it got returned saying they don't monitor the email that I sent it to, even though that is the email they asked me to send it to. DO NOT DO BUSINESS WITH THESE PEOPLE.

I use Dropbox occasionally to store and share files between devices. It works fine for basic uploads and downloads, but syncing can be slow at times, and the free storage feels limited compared to alternatives. It’s OK for light use, but not my first choice for everything.

Count not be worst except the dilberatly still and delete yyour files. I swear these people do not understand a word of English. I asked them "Why am I being warned my files will be deleted in 35 days", and the write me back saying, "You still have 329 days. (Three hundred)." Then I asked, why all the warnings after three months? I only have four files not even 98 mb total, and still getting a "You are over the limit warning." But the limit is 2000 MB, that's 2GB. Leave Dropbox, these people are the worst of His creation. No contact, no replies, no understanding or comprehension of what is being said. Woe, if you want to face troubles... this is the place.. Also.. there fees are astronomical compare to others I have found considering I need smallest of space. I am still trying to get them to understand English words... such as WHY, When, how is it? No replies. Five months now.

It took over a month to get a single add on, then the billing has been completely non-sensical. My main point of contact cannot help with the billing issues, instead I have to go reach out to a different team. It's a merry go round of pain.

I used dropbox fax.. right fax number and all. They never received it. Now I dont know where my document ended up. Nothing help in support and if you submit a ticket, they close it because you dont have a dropbox subscription... worst company ever