Dr.PAWPAW Reviews 

Fantastic customer service, very quick to reply, polite and instantly resolved my issue.

Katie was incredibly helpful when I received a defective product.

I was not expecting anything, and just wanted to let them know of an issue, but she went above and beyond to make sure I had a great experience.

Really ethical company, great staff.

Thanks Katie!

Great customer service, quick response and rectified my product issue with a replacement

The product and the customer service received is top quality.

Received the wrong product and emailed a woman named Jessica who sorted out the situation perfectly and was so nice , replacement product had been sent , looking forward to trying it out

I'm really enjoying using these lip balms. This is because they are very hydrating and don't leave my lips feeling sticky or greasy. They glide on well and have a nice hint of colour in them too. They give a nice shine on my lips and don't feel heavy, just nicely and light

Absolutely LUV the Overnight Lip Mask. Use it every day especially during this time of the year. Helps keep my lips nourished and shiny 💋

Great customer service. I had an issue with a product bought in store, and Jessica from customer service sorted it out straight away.
And I love the Wicked lip balms…. Got one each in my bag, coat, at work, home!

Five stars for customer service, without having purchased anything I had a prompt informative answer to a query from Lillie which answered my question and also the offer of more detailed/tailored info if necessary. Thank you :)

Love Dr PawaPaw products! Recent issue with faulty packaging was resolved quickly and with excellent customer service.

Great customer service today and lovely products as always

Amazing, I had a problem with the product I had purchased and I emailed when I realised. I was amazed as I received a reply very quickly and a replacement is being sent out. I haven’t had this with any other company to date. I will be using this company again in the future

I had purchased the hydration set that comes with 3 balms at a store that stocks Dr. PAWPAW. When I got home, I opened the package to find that one of the balms was missing. I contacted the company and I received an email back from Lillie who said a replacement will be sent my way. I'm very pleased with these products and the customer service and will continue to buy from this company.

Contacted customer service when my balm developed a strange smell. They were quick to respond and offer a solution. Great service. No issues with the product either otherwise - probably a bad batch.

I would happily give the customer service team a full 5 stars, they’re friendly and super quick to respond, as well as being quick to get any issues resolved.
The reason for four stars rather than five is that I received faulty balms- which were empty, as though there’d been an issue with filling. They were all from the same batch, so it must have been bad luck that they got missed as being faulty and sent out.
I emailed their customer support team (Lillie and Jessica, you’re the best!) on Tuesday, and even with staff sickness they’ve confirmed today (Thursday) replacement balms are already on their way.
Thank you girls for helping out so fast during which I can only imagine as being such a busy and stressful time.

I had purchase a gift for my granddaughter and upon looking at it found the lip balms to be damaged..I emailed the company and received a quick response from Lillie nothing was too much trouble for her. Within days I received new lip balms well done to you Lillue

Great customer experience. Tube of lip balm was unfortunately faulty. Replacement sent promptly. Thank you to Lillie who ensured process was smooth with optimal conclusion. Thank you again and I will certainly continue to use Dr pawpaw in the future.

Great customer service. My issues were dealt with swiftly and without any problems. 10/10 recommend.

Customers service really professional and helpful thanks

Wonderfully prompt,courteous and efficient service from this company to send out replacement balm. Product is fab and so is customer service! Thanks to Lillie!!