I have been impressed with the customer service from this company. I bought a boxed set of lip balms from duty free on a flight, and when I returned home and opened them, one of them was damaged. I c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #21 of 218 best companies in Beauty product supplier
Written by the company
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Contact info
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, United Kingdom
- info@drpawpaw.com
- www.drpawpaw.com
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New product (Paw Paw serum)
I highly recommend the serum product of this brand for using in the summer months or after wind exposure as it is really soothing and moisturizes the skin beautifully. I am in the older age group and I do feel that after a couple of weeks use it has made my skin smooth and I am feeling better in myself.
Lovely products
Arrived quickly, packaged really well & love the products I have tried so far,got a free gift with certain items, good value
Love!
I’m a recent Dr paw paw customer and I have completely fallen in love! I’ve gotten them for all my co workers and family who feel the same way. I live In Massachusetts where cracked lips are about 4-6 months out of the year. This product helps immensely. It is such great quality product with amazing ingredients that are safe for me and the environment!!!
Dr. Paw Paw for my Yee Haw!
I really like this company and their product. I would say products but I’ve only tried one product and that is the Dr. Paw Paw 7 in 1 hair treatment styler! It’s pretty awesome, Although it leaves my hair oily at times, which is why the 4 stars! Love the product and love the colors of the bottle!
Not what I thought
To be honest, I'm not sure what the product is suppose to be made of. When I started to use it and spray it on my hair it felt like it was a normal heat protection spray. And it smells nice too. However after a few uses, that's when it started to get weird. The spray now started to pump a cream, which left my hands and the product messy when using. I'm not sure what this is supposed to be? It's not the fact that it doesn't work, it actually does as it seems,to leave my hair smooth. It's more the fact that the product is confusing when i pump it. Is it supposed to be a cream? Or a serum? Not sure if this is normal on a product. I'm quite disappointed to say the least.
Love the products and the packaging is…
Love the products and the packaging is really cute! Delivery has been prompt. My two favs are the cleansing balm and night cream!
Good quality easy to order delivery was…
Good quality easy to order delivery was fast very happy
Great Customer Service!
Customer service is amazing. I received a damaged product and reached out to them about it. They got back to me within 24 hours and will send a replacement.
Excellent service
I inadvertently placed an order with only one item, thinking I had ordered several. Pawpaw were very kind and credited my first order without any hassle. I placed another order for several items and I’m very pleased.
Don’t waste anymore time or money…
Don’t waste anymore time or money searching shelves for products that don’t deliver.Instead give Dr PawPaw a try,absolutely love their range,my hair is soft,tangle free,and has a beautiful scent.Have had many compliments.
This stuff is pure magic
This stuff is pure magic , keeps my frizz calm ,smooth , in good condition and smells amazing .
Tried other products but always end up coming back to this gem
Lovely products and fantastic customer…
Lovely products and fantastic customer service. Jessica W was so helpful and kind. I would definitely recommend Dr Paw Paw!
Love love!!!!!!!
Great customer service
Great customer service! They were really helpful and dealt with my issue extremely quickly. Thank you so much!
Best customer service
I think that im alergic for some ingriedients of shea lip balm but the customer serviceis amazing! thanks for help Jessica :)
Great first impressions of the company
Nice products and customer service - Jessica W was really kind and helpful
Swift despatch and website is easy to…
Swift despatch and website is easy to use. Very good.
Missing scrub??
Honestly, I received the sleeping beauty gift Collection, and the scrub and nourish came without the scrub???? I’m genuinely confused as to where the product is or how you fill it, it’s like someone completely forgot to put it in the top, it’s empty and completely clean but the balms in the bottom bit so I’m not sure how this mistake was made

Reply from Dr.PAWPAW
Fantastic products
Fantastic products. Lovely lip balms, various shades. The balm with shea butter worked wonders on the splits between my lips, Corners of mouth)
Beautiful shampoo and conditioner, leaving my hair beautifully shiny

Reply from Dr.PAWPAW
Amazing customer service!!
Had an issue with my delivery as my parcel tracking wasn't showing any updates, so i emailed them and they arranged for a replacement to be sent out straight away and I received it in the next 1 or 2 days!

Reply from Dr.PAWPAW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







