Dr.PAWPAW Reviews 

256
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's friendliness, quick responses, and efficiency in resolving issues. Many appreciate the prompt and helpful support, often mentioning specific staff members for their outstanding assistance. Consumers also love the products, frequently noting the exceptional quality of lip balms and other items, describing them as hydrating, effective, and pleasant to use. However, some customers also noted receiving faulty, damaged, or incorrect products upon arrival. These issues included damaged lip balms, missing items, unsuitable spray nozzles, or products with strange smells. Despite these initial problems, reviewers consistently highlight that the customer service team promptly resolved these concerns by sending replacements quickly.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding the lip balms exceptional and the best... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent, professional,... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Quality

Customers had positive experiences with product quality, with many praising items like lip balms for their... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and quick responses to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been impressed with the customer service from this company. I bought a boxed set of lip balms from duty free on a flight, and when I returned home and opened them, one of them was damaged. I c... See more

Rated 5 out of 5 stars

I love all Dr PawPaw products, but had a problem with a split tube of balm from a recent order. I contacted Customer Service straight away and was contacted really quickly by an assistant called Katie... See more

Company replied

Rated 5 out of 5 stars

Paddington is back I love the fact that Dr PawPaw has collaborated with Paddington Bear. To be honest, I had never even heard of Dr PawPaw until now. I really love the lip balms I have received.... See more

Company replied

Rated 5 out of 5 stars

I had purchased the hydration set that comes with 3 balms at a store that stocks Dr. PAWPAW. When I got home, I opened the package to find that one of the balms was missing. I contacted the company an... See more

Company replied


Company details

  1. #21 of 218 best companies in Beauty product supplier

Written by the company

Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

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4.9

All reviews

(256)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New product (Paw Paw serum)

I highly recommend the serum product of this brand for using in the summer months or after wind exposure as it is really soothing and moisturizes the skin beautifully. I am in the older age group and I do feel that after a couple of weeks use it has made my skin smooth and I am feeling better in myself.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Lovely products

Arrived quickly, packaged really well & love the products I have tried so far,got a free gift with certain items, good value

4 May 2023
Rated 5 out of 5 stars

Love!

I’m a recent Dr paw paw customer and I have completely fallen in love! I’ve gotten them for all my co workers and family who feel the same way. I live In Massachusetts where cracked lips are about 4-6 months out of the year. This product helps immensely. It is such great quality product with amazing ingredients that are safe for me and the environment!!!

1 April 2023
Unprompted review
Rated 4 out of 5 stars

Dr. Paw Paw for my Yee Haw!

I really like this company and their product. I would say products but I’ve only tried one product and that is the Dr. Paw Paw 7 in 1 hair treatment styler! It’s pretty awesome, Although it leaves my hair oily at times, which is why the 4 stars! Love the product and love the colors of the bottle!

1 March 2023
Unprompted review
Rated 2 out of 5 stars

Not what I thought

To be honest, I'm not sure what the product is suppose to be made of. When I started to use it and spray it on my hair it felt like it was a normal heat protection spray. And it smells nice too. However after a few uses, that's when it started to get weird. The spray now started to pump a cream, which left my hands and the product messy when using. I'm not sure what this is supposed to be? It's not the fact that it doesn't work, it actually does as it seems,to leave my hair smooth. It's more the fact that the product is confusing when i pump it. Is it supposed to be a cream? Or a serum? Not sure if this is normal on a product. I'm quite disappointed to say the least.

2 April 2023
Rated 5 out of 5 stars

Great Customer Service!

Customer service is amazing. I received a damaged product and reached out to them about it. They got back to me within 24 hours and will send a replacement.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I inadvertently placed an order with only one item, thinking I had ordered several. Pawpaw were very kind and credited my first order without any hassle. I placed another order for several items and I’m very pleased.

14 March 2023
Rated 4 out of 5 stars

Best customer service

I think that im alergic for some ingriedients of shea lip balm but the customer serviceis amazing! thanks for help Jessica :)

29 January 2023
Unprompted review
Rated 2 out of 5 stars

Missing scrub??

Honestly, I received the sleeping beauty gift Collection, and the scrub and nourish came without the scrub???? I’m genuinely confused as to where the product is or how you fill it, it’s like someone completely forgot to put it in the top, it’s empty and completely clean but the balms in the bottom bit so I’m not sure how this mistake was made

24 December 2022
Unprompted review
Dr.PAWPAW logo

Reply from Dr.PAWPAW

HI Taliyah, I hope you are well!

My name is Karla and I am part of the Customer Services team at Dr.PAWPAW, it is lovely to speak with you today!

Thank you for bringing this to our attention and I would love to get this sorted for you!

If you could send me your address I can arrange for a replacement scrub & nourish to be sent out to you. Please email info@drpawpaw.com.

If there is anything else you need, then please let me know!

Best wishes
Karla

Rated 5 out of 5 stars

Fantastic products

Fantastic products. Lovely lip balms, various shades. The balm with shea butter worked wonders on the splits between my lips, Corners of mouth)
Beautiful shampoo and conditioner, leaving my hair beautifully shiny

9 December 2022
Unprompted review
Dr.PAWPAW logo

Reply from Dr.PAWPAW

Hi Helga,

Thank you for your brilliant review we are so pleased you love Dr.PAWPAW!

We cannot wait for you to try our wider range to discover your new favourites!

Best wishes,
Ezme

Rated 5 out of 5 stars

Amazing customer service!!

Had an issue with my delivery as my parcel tracking wasn't showing any updates, so i emailed them and they arranged for a replacement to be sent out straight away and I received it in the next 1 or 2 days!

12 January 2022
Unprompted review
Dr.PAWPAW logo

Reply from Dr.PAWPAW

Hi Rebecca,

Thank you for your lovely review, your words mean a lot to us!

We cannot wait for you to try the wider range to discover your new favourites!

Best wishes,
Ezme

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