DrugSupplyStore.com Reviews 

1,871
TrustScore 2 out of 5

2.0

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Rated 3 out of 5 stars

Ordered 4 of the same item and order was processed. Received email saying everything was fine. Several days later I get a merchant refund from drugstore supplies. No email from company telling me I... See more

Rated 1 out of 5 stars

Please be aware of this scammer website, they're complete fraudulent scammers sitting in india and selling imaginary products. I placed order and chat with them several times about my order status and... See more

Rated 1 out of 5 stars

So - I ordered two small items that showed in-stock more than a week ago. They are still listed as "awaiting fulfillment" - no emails or contacts about my order being delayed, or being out of stock o... See more

Company details

  1. Health & Medical

Information provided by various external sources

We started with a small retail , medical equipment store and eventually offered our products online. Our customers are around the world and we ship items like OTC medicines, lotions, medical equipment, first-aid, vitamins and many more. We sell over 20,000 products from various manufacturers. Our aim is to provide quality items for the cheapest price and help customers worldwide. We call it a success, when the customer is a repeat customer.


Contact info

2.0

Poor

TrustScore 2 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(1,871)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company does not know there…

This company does not know there laws.they allowed me to purchase syringes then said I needed a script in my state which is not the case. Then it took them over 3 weeks to refund my money. I sent numerous emails to them with no response. Not a very well run business

29 March 2020
Unprompted review
Rated 3 out of 5 stars

Ordered was shorted

Ordered 4 of the same item and order was processed. Received email saying everything was fine.
Several days later I get a merchant refund from drugstore supplies. No email from company telling me I wasn’t getting all my order.
Order arrived I received 1 item instead of 4.
Nothing in the box explaining why I was shorted.

28 March 2020
Unprompted review
Rated 3 out of 5 stars

Slow/poor communication

It was some time between my order and hearing from you again. When I called, no answer. When NM I sent an email it was returned undeliverable. I turned in a fraud investigation to my credit card. Finally you sent me an email saying you couldn't fill my order and you refunded my money. Thank you for that, but it really doesn't need to happen like that.

27 March 2020
Unprompted review
Rated 5 out of 5 stars

So cute!!

My granddaughter loves the hello kitty bandages. I hope you can send me the Mickey ones I ordered too. I got refunded but I really wanted those, so I hope you get some soon. Thank you!

27 March 2020
Unprompted review
Rated 1 out of 5 stars

After placing my order and having my…

After placing my order and having my card charged, I did not receive it. Further, my outreach via an email was never responded to. Eventually I received an email that the order was cancelled. No explanation as to why. Terrible customer service. I will never use this vendor again.

27 March 2020
Unprompted review
Rated 3 out of 5 stars

I ordered a simple manual thermometer

I ordered a simple manual glass thermometer, which was available on line. After about a week or so I received an email noting my payment was returned. I figured the thermometer was no longer available.

27 March 2020
Unprompted review
Rated 1 out of 5 stars

I have ordered 4 fragrances on 3/6 as a…

I have ordered 4 fragrances on 3/6 as a guest. On 3/12 I received an e-mail about my order being shipped (all 4 items). I received 1 item early next week, the shipping status on FedEx site was "order delivered".

I tried to contact DrugSupplyStore on their website using web form. No response.

I was able to create an account with them to learn that 3 of the 4 ordered items were refunded, the shipping fee was not. So instead of 4 fragrances I've got only one, paying more (including s/h for all 4) than I would pay at a different place, spent extra time researching what happened, and never got a single word from them.

24 March 2020
Unprompted review
Rated 1 out of 5 stars

Shipping delay is terrible. Need for product is past.

Ordered on the 18th. Tried to cancel on the 23rd because it showed "being fulfilled" status still. The next day they emailed a "shipped" status. I checked and it wad not at UPS per the tracking number. Still trying to cancel as im over the sore throat already.
So just a hugh delay scheme by this company. Also, no way to hit a cancel button or talk to a human. Just a web form. .sad.

24 March 2020
Unprompted review
Rated 1 out of 5 stars

ordered product

ordered product, checkout, waited a week and then they cancelled my order.....not happy.

24 March 2020
Unprompted review

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