Dsxpress 

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Rated 5 out of 5 stars

Have used DSXpress now a few times. Have been great each time. Most recent purchase there was a mix up a couple of times with delivery (with the courrier company rather than DSX) but after contacting... See more

Rated 5 out of 5 stars

I needed a Dickies hi vis for work and only like the ones with pockets. Arrived next day as promised now safe & visible at work!

Rated 5 out of 5 stars

Good, clear website. Best of all, delivery tracking number meant I didn't have to stay in all day - a one hour window was specified first thing on the day of delivery. Great!

Rated 4 out of 5 stars

I previously got a dickies jacket from another company cost me almost £90 but with ds express it was only £60 saved a huge amount of money and on the plus side the jacket is amazing very durable and w... See more

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Rated 4 out of 5 stars

AMAZING!!!!

I previously got a dickies jacket from another company cost me almost £90 but with ds express it was only £60 saved a huge amount of money and on the plus side the jacket is amazing very durable and waterproof. The delivery came amazingly fast.

19 January 2013
Unprompted review
Rated 5 out of 5 stars

Excellent ,easy ordering,fast delivery

As soon as you phone you are aware you are dealing with a professional organisation ,excellent easy to use website for stock checking ,delivery by DPD was excellent with plenty communication with regard to your order and even a choice of delivery arrangements,I will certainly use again

9 January 2013
Unprompted review
Rated 3 out of 5 stars

Problem with my order only raised when I called to chase delivery

I placed an order for boots as I needed fast delivery for a particular date. On the day of expected delivery, I called the company late morning to confirm what time I should expect receipt as I couldn't access my account on their website.

There was a mix up with stock and my order seemed to be frozen as the item was now out of stock. I don't think this would have been picked up straight away from what the lady in customer services said over the phone so lucky I called when I did really.

The lady in customer services apologised for the error and offered a refund straight away.

A few days later I emailed the customers services team as I was still waiting for the refund to reach my account. They responded promptly and the amount was in my account a couple of hours within my chaser email.

Polite and prompt customer service when you get in touch directly, though a little slow to attend to issues that I would consider high priority (items out of stock delaying an order and refunds).

1 October 2012
Unprompted review
Dsxpress logo

Reply from Dsxpress

Hi Kim,
Please accept our apologies for the problems you encountered with your order. Rest assured this is not a level of service we find to be acceptable.
Your original order has been refunded in full. When you next require products from DSXpress.co.uk please call us on 01773 514745 and we will be able to discount your next purchase.
Kind regards
Mark

Rated 5 out of 5 stars

great online seller!

First time i used these guys, website very easy to use and got everything i wanted net day,

One of the jumpers i order was to big, no problems though as i posted it back with the form and i had a new one within 3-4 days!

Will be using these again for my next work wear shopping!!

25 September 2012
Unprompted review

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