So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... See more
Company replied
I’ve won many many times on duckyluck! My biggest win was $12,500 but I get wins of $1-3 thousand quite often. ( just to dumb to cash out most times lol) The Hosts go over & beyond to make your p... See more
Company replied
Worst casino ever !!! They won’t let you withdraw if you win . Customer service just gives you the run around asking you to do all kinds of bull shit like take pictures show screenshots “ we will get... See more
Company replied
Company details
Written by the company
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Contact info
United States
- support@duckyluck.ag
- www.duckyluck.ag
You should know
2.5
Poor
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not waste your $$
I would have given 0 stars if possible…
Chance of winning-almost 0
Games that give a “feeling” of winning/hitting 0
Enjoyable experience- 0
Customer experience-0
Thorough Explanation of bonus - 0
9 February 2026
Unprompted review
Reply from DuckyLuck
Hello Tiffany,
Thank you for taking the time to share your experience. We genuinely understand how disappointing this must have felt, especially when expectations around bonuses and gameplay aren’t fully clear. We’re sorry that your interaction with support didn’t provide the explanation you deserved, that’s on us, and we appreciate you bringing it to our attention.
To help clarify: the bonus you claimed does come with a higher playthrough requirement, which can definitely feel discouraging if that isn’t clearly explained upfront. We also want you to know that we offer multiple bonus options, including ones with lower wagering requirements, so players can choose what best fits their play style. In your case, the bonus you claimed also includes 50 free spins, which are still available on your account and can be used anytime.
Bonuses are entirely optional, and many players prefer to play without them to avoid wagering conditions altogether. To make things easier moving forward, we've listed articles from our Self Help Center which explain how bonuses work:
https://www.duckyluck.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
https://www.duckyluck.ag/self-help/promotions-bonuses/why-must-i-complete-my-current-bonus-before-claiming-a-new-one/
If you’d like, our support team would be more than happy to walk through this with you one-on-one and help you get the most out of your experience.
We truly appreciate your feedback and hope we can turn this around for you.
Best regards,
Casino Experience Team
Ripoff
You can't withdrawal money that you win in the bonus rounds....
4 February 2026
Unprompted review
Reply from DuckyLuck
Hello John,
Thank you for sharing your thoughts. We’d like to clarify how bonus winnings work, as this can sometimes cause confusion.
When playing with bonuses or Free Spins, any winnings are first credited as bonus funds, not cash. These bonus funds become withdrawable only after the wagering (playthrough) requirements are fully completed and any applicable bonus rules, such as maximum cash-out limits, are met. All of these details are outlined in the promotion’s Terms & Conditions before the bonus is activated.
For a clearer breakdown, our Help Center includes easy-to-follow guides explaining bonus balances, wagering requirements, and withdrawals. Our support team is also always available to explain this before or during play.
We hope this helps clarify how bonus rounds and withdrawals work.
Best regards,
Casino Experience Team
BEWARE !!! This place is a scam !!!
This place is a scam . I deposited money and won quite a bit more than I deposited so I cashed out . I did the bitcoin withdraw as it was the quickest option and free with no fees. I have sent all my verification stuff to receive my withdraw. For the last five days it’s oh we need pdf format or we can’t accept screenshots . Then this morning I wake up to a message telling me that my email isn’t registered with an account. The email that they have been responding to with updates about my withdraw. Just beware . This place is shady and sneaky and will rob you blind . If I were you I’d take your money elsewhere cause you will never see your winnings . It’s a load of crap !
30 January 2026
Unprompted review
Reply from DuckyLuck
Hello Chelcee,
Thank you for taking the time to share your experience. We understand how frustrating this situation feels, especially after completing verification steps and choosing Bitcoin for a quicker withdrawal.
After reviewing our records, we were unable to locate an account which matches with the details available on the review as the name on the review differs slightly from the account details we found. To ensure we’re looking at the correct profile and can assist directly with your verification and withdrawal status, we kindly ask that you update your review with your casino username.
Once we can correctly match the account, we’ll be more than happy to review everything in detail and help move this forward as quickly as possible.
Best regards,
Casino Experience Team
I've poured hundreds of dollars into…
I've poured hundreds of dollars into this online casino and every time I go to withdraw my winnings it either gets rejected, or I wait 20 days for them to review and process my withdrawal just so they can put the funds back into my casino balance with some excuse as to why the transaction couldn't happen. I can't get any body on a phone. It takes minutes to transfer funds these days and what is there to review? If you win at a casino they pay you on the spot. We are all verified bank account holders and load money into your casino to play and that transaction is instant??? I want answers, I want my money back , cooperate emedietly , I will make your life very difficult. I've contacted a private investigator that specializes in online fraud/scammers. You will not do business in the United States of America with no license or permit.
We can do this the easy way or the hard way. I suggest you start doing business legally with integrity by American standards. There are gambling law you must follow that clearly set forth a fair win lose ratio so players can actually jackpot or stack there pot if there lucky .
ITs BULL shit get back to me ASAP at the same Time
30 January 2026
Unprompted review
Reply from DuckyLuck
Hello Joey,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our casino has not met your expectations, and we sincerely apologize for any inconvenience this may have caused. We truly want to review your situation in detail and provide you with the best possible assistance.
To do so, we kindly ask that you share your username so our team can conduct a thorough investigation into your case.
In the meantime, we’d like to share that withdrawal rejections may occur for several common reasons, most often related to bonus terms and conditions. These can include playthrough/rollover requirements, maximum cashout limits, weekly withdrawal limits, or incomplete account verification. Once all requirements are met, withdrawals should be processed without issue.
Regarding withdrawal timeframes, detailed information is available on our website. For players who prefer a quicker option, we strongly recommend using Bitcoin as the main option. Bitcoin withdrawals carry no fees and, depending on your Player Class, are typically processed within 3 to 4 business days.
You can find more information here:
https://www.duckyluck.ag/banking/?pm=withdrawal
We would be happy to take a closer look at your account and work toward the best possible resolution. We look forward to your response, and please remember that our support team is available 24/7 and always ready to assist you.
Best regards,
Casino Experience Team
My experience with DuckyLuck.ag has…
My experience with DuckyLuck.ag has been exciting and enjoyable. The live dealer games stream beautifully, and I love trying new titles each week. I’m happy with how fun and engaging this casino feels!
29 January 2026
Unprompted review
Reply from DuckyLuck
Hello Gregory,
We appreciate you taking the time to share your experience! We continuously work to expand our game selection to keep our players engaged and ensure an enjoyable gaming experience, just as you mentioned.
In addition, we are committed to offering high-quality Live Dealer Games that bring the excitement and authenticity of a real casino directly to you.
We’re delighted to have you as part of our casino and wish you the very best of luck in your future gameplay!
Kind regards,
Casino Experience Team
After discovering duckyluck.ag through…
After discovering duckyluck.ag through an ad, I spent a relaxed evening trying different slots and table games, enjoyed the variety, and even caught a small win that added a spark of excitement to my night.
28 January 2026
Unprompted review
Reply from DuckyLuck
Hello Kelly,
Thank you for sharing your experience! We’re thrilled to hear you enjoyed exploring the variety of slots and table games and that your evening play came with a little extra excitement from a win.
We’re glad Duckyluck could add that spark to your night, and we look forward to bringing you many more enjoyable sessions ahead!
Best regards,
Casino Experience Team
I like the daily cashback they offer
I like the daily cashback they offer. The site is easy to navigate on my phone. Verification took a little longer than I hoped, but support was helpful. Good place for casual spinning.
27 January 2026
Unprompted review
Reply from DuckyLuck
Hello Daisy,
Thank you so much for the kind feedback! We love hearing that you’re enjoying the daily cashback and how easy everything feels on mobile.
While the verification process can feel a bit tedious, it’s a one-time step designed to help keep accounts secure before withdrawals. We’re really glad our support team was able to assist and keep things moving along.
Here’s to many more smooth, fun, and rewarding spins ahead!
Best regards,
Casino Experience Team
my experience with this casino was…
my experience with this casino was great. Excellent support and my verification takes only four hours. My first withdrawal takes a week but was received without any problem and comes from a no deposit bonus. It would be better if they add more providers like pragmatic play because is the more used.
4 January 2026
Unprompted review
Reply from DuckyLuck
Hello Andres,
Thank you for sharing your experience! We’re glad to hear that verification went smoothly, and that our support team was helpful!
We also appreciate the feedback about adding more game providers. Expanding our game library is something we’re always working on, and suggestions like yours help guide what we bring next.
Thanks again for playing with us, and we hope you continue to enjoy your time at Duckyluck!
Best regards,
Casino Experience Team
I visited duckyluck.ag for gaming and…
I visited duckyluck.ag for gaming and loved how fast the site loaded and how clear the game rules were. I used safe play limits and enjoyed every session, felt truly fun and satisfying.
22 January 2026
Unprompted review
Reply from DuckyLuck
Hello Michael,
Thank you for the fantastic review! We’re thrilled to hear you enjoyed the fast load times, clear game rules, and overall smooth experience on duckyluck.ag.
We truly appreciate your trust and look forward to bringing you many more enjoyable sessions ahead!
Best regards,
Casino Experience Team
This site is full of idiots that cannot…
This site is full of idiots that cannot and will not think for themselves. First off where in the world does it take 10 day to send move or approve money. No where but this one way site. They are so rigged and unregulated it's not even funny. Save your time most importantly and go to another site and I promise you that you will be more happy playing anywhere but herr
7 January 2026
Unprompted review
Reply from DuckyLuck
Hello Dave,
Thank you for taking the time to share your feedback. We understand that delays can be frustrating; however, without specific details about your account or the issue you experienced, we’re only able to respond in general terms.
Withdrawal timelines can vary depending on factors such as verification status, selected payment method, and business days. For example, once verification is completed, Bitcoin is typically the fastest option available.
If you’re willing to share more details, such as your username or the exact concern you’re referring to, our team would be happy to review your case directly and provide clear answers. We’re always open to looking into specific situations and assisting where possible.
We look forward to hearing back from you.
Best regards,
Casino Experience Team
I discovered duckyluck.ag while…
I discovered duckyluck.ag while searching for something simple and fun. The platform welcomed me with a smooth design and easy flow. Every game is comfortable and enjoyable. It quickly became a place I trust. 5 stars from my end!
20 January 2026
Unprompted review
Reply from DuckyLuck
Hello Elissa,
Thank you for the fantastic review! We love hearing that our platform hit the mark for you with a smooth design, easy flow, and games you truly enjoy. Creating a fun, welcoming, and trustworthy place to play is exactly what we aim for, so your kind words made our day.
We’re thrilled to have you in our pond!
Best regards,
Casino Experience Team
I enjoyed playing here
I enjoyed playing here. The game selection is nice, and the site runs smoothly. Customer support was helpful when I had a question. It is a reliable platform overall.
19 January 2026
Unprompted review
Reply from DuckyLuck
Hello Molly,
Thank you for the kind feedback! We’re thrilled to hear you enjoyed the game selection, smooth performance, and helpful support, that’s exactly the experience we aim to deliver.
We appreciate you playing with us and look forward to bringing you even more fun and reliable gaming ahead!
Kind regards,
Casino Experience Team
I swear these guys have an algorithm…
I swear these guys have an algorithm that makes you win up until you're about to finish your wager - then you lose mysteriously.
Not only that, they take forever to get you your winnings and then blame it on some "technical issues".
Spend your money elsewhere just not with these people - scam
Reply to their reply-
It's not so random when it happens all the time in the same weird way. I've actually went out of my way to test my theory and while I wasted the money on my deposits, I discovered I was correct.
15 January 2026
Unprompted review
Reply from DuckyLuck
Hello Daniel,
Thank you for sharing your concerns. We understand how frustrating it can feel when gameplay doesn’t go as expected and when withdrawals seem to take longer than anticipated.
All of our games operate on certified random number generators (RNGs), and outcomes are not influenced by wagering progress or account activity. That said, we take any concern about gameplay or payouts seriously and are always happy to review a player’s session in detail.
At this time, we weren’t able to locate an account associated with this review. To allow us to properly investigate and assist you, we kindly ask that you update your review with your username (or contact our support team directly from the email registered on your account).
Once we have those details, we’ll be glad to look into your experience and provide clarity as quickly as possible.
Best regards,
Casino Experience Team
***Update***
Hello,
Thank you for following up. We’d genuinely like to look into this further for you, but we’re still unable to locate an account based on the information shared so far. Without account details, we can only respond in general terms and can’t verify or address what you’re describing.
Once we have the correct information, our team will be happy to review everything in detail and provide clear answers.
Best regards,
Casino Experience Team
Good and then they suck
First off this site from the verification process to getting help via chat has been nothing but outstanding. Every step of the way has been great. Until you go to withdraw your money and these guys are the absolute worst. To be verified have everything approved and then have to wait 5 days for you to receive it is the dumbest thing I've ever seen. Everyone ask yourself this question what casino has a closed Holliday? Zero so everyday should be a business day. These sites get worse and worse it's sad. But this site has been better than some
15 January 2026
Unprompted review
Reply from DuckyLuck
Hello Sam,
Thank you for taking the time to share such a detailed and honest review. We truly appreciate the kind words about our verification process and live chat support, and we understand how disappointing the wait can feel once everything is approved and you’re ready to receive your funds.
While we aim to process withdrawals as efficiently as possible, withdrawal timelines are based on business days, which means weekends and public holidays are not counted. We know this can be frustrating, especially after a smooth verification experience, and we’re continuously working to improve our turnaround times.
We appreciate your patience and your balanced feedback, and we’re glad to hear that overall your experience with us has been better than with some other platforms. If your withdrawal ever goes beyond the expected timeframe, our support team is always here to look into it for you.
Best regards,
Casino Experience Team
I joined duckyluck.ag online and found…
I joined duckyluck.ag online and found many super fun games that kept me entertained for hours. The rewards made it even better, cos I won a loot drop so I got my btc deposit back
15 January 2026
Unprompted review
Reply from DuckyLuck
Hello Gerald,
Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed the game selection and had a great time playing. It’s especially great to know the rewards added to the excitement!
We appreciate you playing with us and hope you continue to enjoy many more fun sessions ahead.
Best regards,
Casino Experience Team
I would leave a negative number if I…
I would leave a negative number if I could, this site is a scam, you can win a million dollars if you want to but you will never be able to withdraw it. It’s the biggest scam out there. Steer clear of this BS site.
13 January 2026
Unprompted review
Reply from DuckyLuck
Hello Adam,
We’re sorry to read that this has been your impression, and we appreciate you taking the time to share your concerns. After reviewing your account, it appears that the main issue stems from a misunderstanding around how bonuses and their wagering requirements work.
When a bonus is accepted, winnings are not immediately withdrawable until the full playthrough requirement is completed, and bonuses may also include a maximum cash-out limit. These details are outlined in the bonus terms before activation and are standard across the industry. If a player prefers to avoid these restrictions, playing without a bonus allows winnings to be withdrawn without the bonus specific terms.
We want all players to feel informed and confident, which is why we provide detailed explanations in our Self Help Center. You may find the following resources helpful:
https://www.duckyluck.ag/max-cashout-limits-explained/
https://www.duckyluck.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
https://www.duckyluck.ag/self-help/general-promotions/can-i-withdraw-my-bonus-money-whenever-i-want/
Our support team is also available to review your specific account activity and walk through everything step by step, so nothing feels unclear or unexpected.
We value your feedback and are always happy to help clarify how things work so players can choose the options that best fit their play style.
Best regards,
Casino Experience Team
I really like the daily cashback…
I really like the daily cashback feature here. It softens the blow if I do not win. The rewards program actually feels useful compared to other sites (I won't name names)
12 January 2026
Unprompted review
Reply from DuckyLuck
Hello Henriette,
Thank you for the great feedback! We’re happy to hear you’re enjoying the daily cashback feature and finding real value in our rewards program. It’s designed to give back and make every session more enjoyable, and we’re glad it’s hitting the mark for you.
Best regards,
Casino Experience Team
I like ducky lucky because has differnt…
I like ducky lucky because has differnt bonuse and free spin and also payout is fast
11 January 2026
Unprompted review
Reply from DuckyLuck
Hello Nosratollah,
Thank you for the great feedback! We love hearing that you’re enjoying the different bonuses, free spins, and fast payouts. That’s exactly the experience we aim to deliver, and we’re excited to keep bringing you even more fun and rewarding play ahead.
Best regards,
Casino Experience Team
There a scam
I opened my account one day while I was waiting in my dad to get a surgery done. I was up 7000.00 dollars and I logged off. I came back to the site and magically the money was gone I chatted with the people there and all they did was tell me that I had wagered the money and it was gone I explained how I stopped gambling and logged off due to the dr coming in to talk about the surgery. They did t help at all they said the sites history said I did big beats and lost. That was the first time! I then played again and won 4500 I went to withdraw it and now they’re saying I did a promotional deposit which states I can’t withdraw until I hit 145,000 wth is wrong with these people?! Not o my now it was the 7,000 plus the 4500. The chat people were lieing about what I said trying to see if I agreed with them. But I shut that down really quick when I told them I had screenshots of the whole conversation and the tabs that popped open on their own with the website. I’ve done chats and emails. I’m just gonna report them. This sites a scam stay away! They even locked me out after I told them I was going to report them.
31 December 2025
Unprompted review
Reply from DuckyLuck
Hello Emanuel,
Thank you for sharing your experience. We understand how upsetting this situation can feel, and we’d like to clarify how bonus play works, as it appears there may have been some confusion after reviewing your account and previous interaction.
When a bonus or promotional offer is active, any winnings are first credited as bonus balance. This balance is not withdrawable until the full wagering (playthrough) requirement associated with that promotion is completed. Each promotion also includes a maximum cash-out limit, which caps the amount that can be withdrawn from bonus-related winnings, even after wagering is met. All wagering activity is recorded in the account history, including bets placed while logged in.
Our support and verification processes are in place to ensure account security and fair play, and account access is never restricted for raising concerns. We encourage reviewing the bonus terms before playing, and our support team is always available to explain them in detail and help avoid misunderstandings in the future.
Best regards,
Casino Experience Team
Duck luck cashed me out $2,800 my first…
Ducky luck cashed me out $2,800 my first time playing with them and there wasn’t even any hassle like most other online casinos! I got to say honestly I was happy with how everything worked out! Thank you lucky duck!
Sincerely, C.D.S
29 March 2025
Unprompted review
Reply from DuckyLuck
Hello Jennifer,
Thank you for sharing such a great experience! We’re thrilled to hear that your first cashout went smoothly and that everything worked out so well for you. That’s exactly the kind of experience we aim to provide.
We truly appreciate you playing with us and hope this is the first of many great moments and successful withdrawals ahead.
Kind regards,
Casino Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.