So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... See more
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I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... See more
Company replied
I’ve won many many times on duckyluck! My biggest win was $12,500 but I get wins of $1-3 thousand quite often. ( just to dumb to cash out most times lol) The Hosts go over & beyond to make your p... See more
Company replied
Worst casino ever !!! They won’t let you withdraw if you win . Customer service just gives you the run around asking you to do all kinds of bull shit like take pictures show screenshots “ we will get... See more
Company replied
Company details
Written by the company
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Contact info
United States
- support@duckyluck.ag
- www.duckyluck.ag
You should know
2.5
Poor
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Your ducky luck sucks
Your ducky luck sucks. I've been waiting a month for my 300.00 !! I will be contacting my attorney!! I hope I can shut this site down. It's nothing but BS!!!
8 April 2025
Unprompted review
Reply from DuckyLuck
Hello Renay,
We understand how important timely withdrawals are and strive to process all requests as quickly as possible.
For first-time withdrawals, there may be a short delay due to the one-time verification process. However, if your withdrawal has exceeded the expected time frame according to its method, we strongly encourage you to contact our Support Team via live chat or email at support@duckyluck.ag so we can review your account and assist you directly.
To check if your withdrawal has fallen out of the expected time frame, please see the following article to our Self Help center:
https://www.duckyluck.ag/self-help/withdrawals/what-are-the-payout-timeframes-and-limits/
For faster processing in the future, we recommend using Bitcoin, which typically takes just 48 hours once approved.
We hope to see you enjoying your winnings very soon!
Best regards,
Casino Experience Team
I can't withdrawal any of my money and…
I can't withdrawal any of my money and I keep getting denied.. I also have no idea if it verified my email or not.. I want my winnings or my money back.. I also have yet to find a way to contact y'all's customer service, so how do I do that?? What is a number to contact y'all??
4 May 2025
Unprompted review
Reply from DuckyLuck
Hello Daura,
Thank you for reaching out. The most common reason a withdrawal is declined is due to an incomplete wagering requirement, especially if a bonus was claimed. We recommend reviewing the terms associated with your promotion for full details.
To get this resolved quickly, please reach out to our 24/7 Support Team via live chat on our website. They’ll be happy to assist you in checking your verification status, account balance, and withdrawal eligibility.
You may contact us directly from the link below:
https://www.duckyluck.ag/help/
Best regards,
Casino Experience Team
I am still getting emails about my un beknown $13000 that I still have in my acct that needs withdrawn.""
4 May 2025
Unprompted review
Reply from DuckyLuck
Hello Cebra,
Thank you for bringing this to our attention. Please be advised that the email you received was not sent by us and appears to be spam. For your security, we strongly recommend avoiding clicking on any links or sharing personal information in response to suspicious messages.
If you ever have questions about your account balance or communications from us, our Support Team is available 24/7 via live chat and will be happy to verify and assist you directly.
Best regards,
Casino Experience Team
This is bullshit you win you can't cash…
This is bullshit you win you can't cash out let stop you from doing so I played super Hooper and everything I geared up I had to start the ga.e over they need to be stopped I'm looking into legal action these people are crazy
2 April 2025
Unprompted review
Reply from DuckyLuck
Hello Yalonda,
Thank you for taking the time to share your experience.
To clarify, all players can request a withdrawal once three key steps are completed: fulfilling any applicable bonus terms, completing the one-time account verification process, and submitting the withdrawal request through the Cashier.
If you experienced any issues during these steps or believe something went wrong during gameplay, our Support Team is available 24/7 via live chat to assist and ensure everything is resolved as quickly as possible. We’re here to help.
Best regards,
Casino Experience Team
the pay out time is ridiculous they say 15 business days to receive payout I requested one it says it was completed on 4/11 I was just told I should receive it on 5/5 it is past time.
the pay out time is ridiculous they say
30 April 2025
Unprompted review
Reply from DuckyLuck
Hello Cathy,
Thank you for sharing your experience. We understand that payout timeframes can be frustrating, especially when you're excited to receive your winnings. Please note that bank wire withdrawals typically take 5–15 business days once approved. If this was your first withdrawal, it may take slightly longer due to the one-time verification process required for all new accounts.
For a faster option, we recommend using Bitcoin withdrawals, which are completed within 48 hours of approval and are free of processing fees. We're continuously working to improve our processing times and appreciate your patience as we enhance our systems.
If you have further questions or would like an update on your specific transaction, feel free to reach out to our Support Team via live chat 24/7.
Best regards,
Casino Experience Team
So glad I ONLY lost $100 to this…
So glad I ONLY lost $100 to this absolute scam of a company. Don’t do it. “Terms and conditions” that are endless and only designed to keep you from cashing out. They wouldn’t refund my money- I didn’t even want the winnings, just my initial deposit back. They claim they can’t refund bitcoin. They take your money very easily, but can’t seem to figure out how to give it to you when you win it or want a refund. It is nothing other than a scam. I asked for the address to the corporate office dozens of times and they can’t provide one.
28 April 2025
Unprompted review
Reply from DuckyLuck
Hello Patti,
We understand your gaming experience did not meet your expectations. Please note that bonuses are entirely optional and tailored to suit a variety of play styles—players can always opt out if they prefer not to accept one. All related terms, including wagering requirements and withdrawal conditions, are clearly outlined on our website to ensure transparency before play begins.
As for refunds, Bitcoin transactions are irreversible by design, which is why we’re unable to return funds once the transaction is completed. For further assistance or to discuss your account in more detail, our Support Team is available 24/7 via live chat.
Best regards,
Casino Experience Team
Ducky luck is a very unprofessional…
Ducky luck is a very unprofessional Casino and it does not like to pay you if you win but if you lose, they are more than willing to keep your money no big deal and then they’ll take your promotions away from you after they won’t let you have the money that you won so this Casino is a horrible, horrible casino to play at!!!!!
15 April 2025
Unprompted review
Reply from DuckyLuck
Hello Heather,
Thanks for your feedback. We're sorry to hear you feel this way. We want to clarify that our goal is to provide a fair and transparent experience for all players. Bonuses and promotions come with specific terms and conditions—including playthrough and withdrawal limits—which are always available on our website before claiming.
If there was a specific issue with your account or a promotion, we encourage you to reach out to our 24/7 support team so we can take a closer look and assist you directly.
Best regards,
Casino Experience Team
Play through your balance $ and…
Play through your balance $ and 'chalk-up' your losses. You'll NEVER see winnings! WALK!
21 April 2025
Unprompted review
Reply from DuckyLuck
Hello A,
Thank you for sharing your thoughts. We would like to note that we offer a variety of bonuses tailored to different play styles, and claiming them is completely optional. You are always welcome to play without a bonus to avoid any associated playthrough requirements.
We encourage you to review our bonus terms and conditions on the website to choose the best option for your preferred style of play. If you ever have questions, our support team is available 24/7 to assist.
Best regards,
Casino Experience Team
Made a deposit and played for awhile
Made a deposit and played for awhile. Won $2500 and after verification (which took weeks) I requested a withdrawal. The max you can withdraw at a time is $2500. They informed me that I accepted a bonus and therefore I can only withdraw $100 at a time of which they take $53 service charge each time. Here's the kicker, once I withdraw $100, I forfeit the remainder of my winnings. They said I agreed to this when I accepted the bonus!! I asked for my player history and the link they sent me kept telling me my email address was wrong over and over. THIS PLACE IS A REAL SCAM. STAY AWAY. When I researched the company name to which I obtained from my deposit account I used, they are in Nigeria. NEED I SAY MORE
24 April 2025
Unprompted review
Reply from DuckyLuck
Hello Diana,
Thanks for your feedback. We understand your frustration regarding the withdrawal limits tied to bonus offers.
When accepting a promotional bonus, a maximum cash out requirement often applies—as outlined in the terms and conditions listed on our website. These requirements are also visible before claiming any bonus, so players can make informed decisions. You're always welcome to deposit without a bonus if you'd prefer not to have restrictions on your cash out.
As for the deposit reference, we use secure offshore payment processors which may display different countries of origin. This does not impact the validity or security of your transaction.
If you're still having trouble accessing your player history or need further assistance, we encourage you to reach out to our 24/7 support team. We're here to help!
Best regards,
Casino Experience Team
This outfit is out of Nigeria
This outfit is out of Nigeria. Avoid!!
Look up Avidmind Technol.
18 April 2025
Unprompted review
I haven't received my winning yet…
I haven't received my winning yet it's been over a month I think I've been scammed
29 March 2025
Unprompted review
Reply from DuckyLuck
Hi Rodney,
Thanks for sharing your experience. We understand how frustrating it can feel to wait on a withdrawal.
If this is your first withdrawal, please note that you’ll need to complete a one-time verification process before your payment can be approved. This is standard practice and helps ensure the security of all transactions.
If it’s been over a month, we recommend reaching out to our 24/7 support team via Live Chat or via email at support@duckyluck.ag so we can review your account and assist further. We’re here to help and want to ensure everything is moving forward as it should.
Best regards,
Casino Experience Team
I have used this site for 2plus years
I have used this site for 2plus years, I enjoy the games and have successfully cashed out numerous times. I have read a LOT of reviews based on not being able to cash out, READ the bonus and Promotion details before you click and link it to your deposit. Most of the Bonuses play through are very high, making it very hard to meet the threshold. I never except bonuses attached to my large deposits, that way I am able to cash out with no play through and no max cash out. My free spins, free chips I do accept I understand that the play through will be high and I may not be able to reach the threshold so I look at these as fun free money to play. This does not mean that you can’t cash out bonuses and promotions you can I have numerous times over the time I have played but I realize it’s a rare thing. I am a golden goose and I have worked with several live chat persons, I have had success with emails and I have spoken to agents on the phone. As I have said i have played for several years so have I had a problem or issue here or there with game play, or concerns yes but each and every time they have resolved the issue, sometimes not as fast as I would like but they have made good on every situation and they have made things right. Bitcoin is the way to go with withdrawals. The VIP host are great and very helpful, but if your not a VIP the online reps, are also great and are helpful, for those that seem to have problems to get to a live person and past bot in chat type daily free spins enter have you made your deposit yes it will
Then connect you to a person. Quick and easy. So why do I not give a 5 star, well cause they are not perfect and with every site the can be frustrating lol. I’m being real. I have noticed that my big hits come when I am in a promotion or bonus which then limits what I can cash out very very frustrating but I know before hand what the cash out terms and conditions are so it’s frustrating and a bit sketchy that the big hits come when there are limits but they do pay. Also yes I wish they paid out a bit faster cause I am bad about reverse the withdrawal and continuing to play, this is also on me not them I am making a choice to reverse I could be patient and wait and they will have to wait for me to continue to play till the money comes through for next deposit but I chose to not wait and reverse. So yes bonuses and promotions make things hard to withdraw so don’t use them and then no problem. Yes they do payout so if you want to play and deposit money and plan on sticking around I suggest getting verified and doing all paperwork prior to making that withdrawal so when you do your not frustrated because of that process. And if you do run into issues email and chat with people and be patient and kind it will get you a lot further. The payouts have been slower than they use to bitcoin with in 2 days and my last 2 have taken up to 5 or 6. Also make sure you understand they do not process on weekends or any holidays so be mindful it’s business days not days. Also keep reading fees and minimum. As stated Bitcoin is the way to go fastest payout with in a few business days and minimum of 25 dollars no process fees on there end. I have never used the wire or check so I can’t review the process.
Review from a long standing player are they legitimate yes but with everything go in with your eyes open and read the terms and conditions and then don’t get upset when you are being held to them.
mgbharrell
21 April 2025
Unprompted review
Reply from DuckyLuck
Hello Mgbharrell,
Thank you so much for taking the time to share such a thoughtful and detailed review. We're truly grateful to have long-standing players like you in our community, and we appreciate you highlighting both the positive aspects of your experience and the areas where you'd like to see improvement.
We're always striving to enhance our processes, and your feedback helps guide that growth—especially around payout timeframes. While we’ve made great strides, we continue working toward faster and smoother processing so that players can enjoy their winnings with even greater ease.
It’s also great to see your emphasis on understanding bonus terms and playthroughs—going in with clear expectations makes all the difference. Whether you're a VIP or just getting started, we're here to help every step of the way.
Thanks again for your loyalty and honesty—it truly means a lot!
Warm regards,
Casino Experience Team
Terrible online casino
Terrible online casino. Never gave me what I won.if you lose it’s okay but if you win suddenly there is a lot of problem to cash out. My advice is never play here.
18 April 2025
Unprompted review
Reply from DuckyLuck
Hello George,
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. Our goal is to ensure all players have a fair and enjoyable time on our platform, and that includes honoring all valid winnings.
If you’re encountering any issues with your account or withdrawal, we strongly encourage you to reach out to our support team via live chat or at support@duckyluck.ag so we can review and assist promptly.
Best regards,
Casino Experience Team
Good luck withdrawing your money
A few things:
-You have to withdraw a minimum of $150 so you are always out $150.
-There is a $51 charge to withdraw your money. I have never had to pay it because they always reject my withdrawals.
-You cannot save your payout information and have to type all of it in everytime. Considering they reject you everytime, it's very inconvenient.
-DO not use DuckyLuck
7 April 2025
Unprompted review
Reply from DuckyLuck
Hello Steve,
Thank you for taking the time to share your feedback.
We’d like to clarify a few points that may help improve your experience. Bitcoin is our recommended withdrawal method, with a minimum of just $25 and no processing fees. It's also our fastest option, taking only 48 hours once approved.
Regarding withdrawal details, we understand re-entering your information can be inconvenient. However, we do not store this information for security purposes, in line with industry best practices to protect your account details.
If you've experienced repeated withdrawal rejections, we encourage you to reach out to our support team so we can look into this further and clarify any missing steps.
Best regards,
Casino Experience Team
I don't understand how my balance can…
I don't understand how my balance can go from $3400 and the next morning it is now $1050 without me using the app at all. It dropped $2500 overnight. How does that happen unless they are trying to scam you. Please explain how that happens. I will dispute my deposits made with my credit card if necessary
7 April 2025
Unprompted review
Reply from DuckyLuck
Hello Kim,
Thank you for bringing this to our attention.
We understand how concerning a sudden balance change can be. While it's possible that the change may be related to an expired bonus or promotional offer, we’re unable to confirm without reviewing your account details. We strongly encourage you to contact our support team so we can investigate this further and provide a clear explanation.
We're here to help ensure everything is transparent and accurate.
Best regards,
Casino Experience Team
Reply from DuckyLuck
Hello Kevin,
Thank you for your feedback.
We encourage all players to review the full terms and conditions available on our website to ensure clarity on how our platform operates. If you ever have any concerns or need assistance, our support team is available 24/7 and happy to help.
Best regards,
Casino Experience Team
I played some free spins and won
I played some free spins and won. In order to cash out you have to spend a certain amount ($1750 in my case). Ok I spent that amount and then some. So when I go to cash out I have to be verified. That takes a week. Once that complete now u have to wait 5 more days for processing then that times pass and they reverse your withdrawal with no notification. So therefore you have to start the process back over again as if it's your first time. So I do it again and again my withdraw is reversed again this time I reached out and did a chat with a representative who tell me my bitcoin address was to long. After 5 to 6 days the bitcoin address my now even be valid if not used within allotted time. Needless to say I'm trying again to get my payoutfor $100. There's no issues applying funds only with withdrawals...never had any issues with Betanysport! Try them they pay you your funds!
21 March 2025
Unprompted review
Reply from DuckyLuck
Hello Octavia,
Thank you for sharing your experience.
We understand how frustrating it can be to experience delays during the withdrawal process. While verification is a one-time requirement designed to secure your account, we know that repeated reversals can be discouraging. In this case, it appears your Bitcoin address may not have met the required format, which caused the delay.
We're glad you’ve been able to reconnect with support and are currently resubmitting your request. Once the correct wallet address is in place, your payout should move forward smoothly.
If you need any assistance or want to ensure your current request is set up correctly, our support team is always here to help.
Best regards,
Casino Experience Team
The games are not fun
The games are not fun, they don’t have enough games, you do t win big on these games. I’m mad i could not cash out without a few, It’s insane you can’t cash out untill $150. I play casinos games online and this is the worse. There promotion don’t even make same. you can’t get reward for referral
2 April 2025
Unprompted review
Reply from DuckyLuck
Hello Jazmin,
Thank you for taking the time to share your feedback.
We understand the games may not have met your expectations. We’re constantly expanding our selection to offer more variety and engaging options for all types of players, and your input helps guide that growth.
Regarding withdrawals, the $150 minimum applies to certain methods, but we also offer faster options like Bitcoin with lower thresholds. As for referrals, while we currently don’t have a referral program in place, we’re always exploring new features—so it’s worth keeping an eye out for future updates!
If you have any questions or need any support, feel free to reach out anytime.
Best regards,
Casino Experience Team
Scam
Scam, scam,scam!!! I thought I was installing "motercity casino" wound up being this place..takes a deposit but nearly impossible to withdraw!!! Scam
31 March 2025
Unprompted review
Reply from DuckyLuck
Hello,
Thank you for sharing your feedback.
We want to clarify that we are not affiliated with "Motercity Casino." To ensure a safe and secure experience, we recommend using the official website (duckyluck.ag) for all activities, as apps are from third-party sources.
We understand the withdrawal process did not meet your expectation and we would like the opportunity to help clarify any pending steps.
We encourage you to reach out to our support team via live chat or directly on email to support@duckyluck.ag so we can review your account and assist you with any concerns regarding your withdrawal.
We're here to help and ensure you have a positive experience with us.
Best regards,
Casino Experience Team
SCAM
You respond on here but you ignore all emails? Yep I emailed you contact@duckyluck and nothing?
THIS IS 100% A SCAM SCAM SCAM SCAM
1 March 2025
Unprompted review
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