Dudes Gadget Reviews 

Never again, once and done!

Ordered from this company back in November and I’m still waiting. It has been more than a month. Just want my money back.

I gave three stars only because I am not sure this review is actually for the company I think it is and if you are the good one, I didn’t want you to look bad. I ordered from Dudes Gadget (dudesgadget.com) and they are horrible however while researching I find a Dude Gadgets (dudegadgets.com) (guy stuff) and now I am not sure which one I am complaining about.

This company did not respond in a timely manner to my emails. I requested a cancellation. They promised to process my cancellation. No response for a month, then I get a notification that my shipment has been sent. Now I have to return it to China to get a refund AND pay the shipping. Never buy anything from this company unless you are absolutely certain that you want their product. Patti

I ordered items on the 31st of October and now it’s 29 December and still nothing. I have made repeated inquiries but at first they did not want to refund my money and put me off and now they say items were shipped so they can’t refund me! Completely unprofessional DO NOT BUY FROM THEM! If I do get anything I’m sure at this point it will be garbage!

Backpack broke within a few weeks of buying. Arm strap stitching came undone and when complained got nowhere with customer services. Useless products

AVOID. SCAM. MISSING ORDER. WONT GIVE ANY CUSTOMER SERVICE OR REFUND.

This is a scam company. Taking your money and not delivering your purchase. Be aware.

DO NOT BUY, these are jokers and scammers! Very unserious with customers. They said a refund takes 5-7 days. 1 month has passed now and I havent got any refund yet! They can not be trusted! WARNINGS! I just want to warn you all guys! They are not to be trusted!!

DO NOT USE THIS COMPANY
I placed an order on the 3rd Nov - items which were Christmas present for 3 boys. The website says to allow 3-4 weeks for delivery. After almost 6 weeks I hadn't received my order and e-mailed expressing my concern and asking for an update. The reply when it finally came was fairly useless. I e-mailed again a week later and again, waited ages for a response and the one I got didn't even refer to my order. E-mailed again asking after my parcel and got a reply a week later.
I still haven't received my parcel and so have had to buy extra presents at the last minute.
Got an abrupt/rude e-mail today telling me to check my post office. Collected my order - looks like it's been kicked from China to here - both boxes extensively damaged and part of the order missing.
Fuming doesn't cover it - they should be stopped from trading
...

They are scammers! Can't believe they were allowed to advertise on FB! Easy enough to place an order. No problem for them to take your money (with a fee for a foreign transaction nobody mentioned until you see it on your bank statement)! A company should not be allowed to advertise without stating that your items are being shipped (literally coming by ship in 4-6 weeks!) directly from China, in the case of the finger monkeys and that they ARE NOT manufactured by the company as seen on TV (or wherever the legitimate/real items are being advertised),,,something to alert the consumer to the possible GREAT difference in items!
I rec'd the 4 finger monkeys 5 1/2 weeks after ordering for MORE than the WowWee manufactured ones, wrapped in a single PLASTIC wrap, two smashed open and WORTHLESS! They move their lids, ONLY! They are advertised as doing numerous things! They are oversized and overweight and non-functioning.
They sent bogus shipping information, clearly not written in good English, and of course, you can't respond to it. YET, they send you non-stop ads for more products! I mailed the items back to the address provided by BBB of DE and I rec'd the box BACK Christmas Eve !I can't BEGIN to describe how that went over!!
It's only $79.80, but I WILL NOTGIVE UP! I am NOT mailing the items back to China at MY EXPENSE, as they have demanded! I've paid S&H twice already and they say I will be refunded my money when CHINA acknowledges to them that they have rec'd the items and that Dudesgadget is NOT RESPONSIBLE for damages or LOSS! Exactly WHAT are the people who actually sold me the items and took my money responsible for???? CONSUMER PROTECTION NEEDS TO STEP IN ANYTIME, NOW !!!! I believe they will disappear now and reappear under a new name if they aren't prosecuted NOW!!!

Due to extremely late shipping, requested cancellation. Was told to wait 3-5 days for refund to be processed. 4 days later they shipped. Arrived battered and broken. Very unhelpful copy paste chat. No email, phone or managers/complaint process. Went through Paypal. Returning to:

Dudes Gadget
Wuzhong Road No.2642, Minhang District, Shanghai, China 201105

A 1 Star rating is generous. If there was a zero star rating I would have picked that. I never received my order and customer service has failed to help. The "your order has shipped" email doesn't let you track your order, it just shows you the amount of money you've wasted on your order...$33.45. I know, because I've received two of those emails now.

I wonder how much money they have made scamming people this Christmas. Somebody needs to shut down their website.

I ordered a car/ racetrack on 11/2 and have not received this PAID order. I have emailed for assistance but the customer service makes vague promises and provided a tracking number that only tells me the order is on a very slow boat from China. I would not order from this company. I have requested a refund.

The packaging was so bad it looked like it had been sold atleast a dozen times before and returned. The product was cheap and you could tell it had been used before.

Lots of emails saying what had happened was unacceptable but when I returned the products too China (this is a purely China based fake shop, don't trust that picture on the website), if you don't return it tracked they won't refund to you and they won't give you the return postage back even though what they did was "unacceptable".

Terrible terrible experience!

Ordered mini monkey on 10/31/17. Today is 12/26/17. Never received the product for the grandchildren. What a SCAM.

They don’t deserve one star-terrible experience. Ordered a Christmas gift 3 weeks before Christmas, and not only did the gift not arrive, they didn’t provide tracking information, and didn’t respond with information about my order when I contacted them. Do not buy from them!

Ordered a backpack, payed with paypal on 21 august 2017, pack arrived after some email requests from my side on 20th october, but the zipper broke within a week. I asked for a solution directly. No reply. I told I would ask paypal for a refund and they did not reply, according to their system the issue was closed. In the meanwihiule I tried to get the money back form paypal, but I had to pay for the mail, this was more than the money that i could get back so no option for me. I reopend the case on the side of dude gadgets and they asked for a picture (on 20th of november). This picture was already provided in the first mail about this case. I sent again the picture of the broken backpack on 20th. Since than no reply.

i am appalled at there service, do not buy any thing from them, i received a bag with a broken zip, after 3 mths they now tell me they wont replace or refund it because i broke it, i am fuming,do not use this company.i would have put no stars but was unable to do so.

Horrible! I ordered a PINK Fingerling Monkey for my niece. Took over to months to get here. It was shipped from China. When I got it, I got a blue one and it was in a ripped open package. The toy was a counterfeit and previously played with.

What a horrible experience. Stay far away from these guys!!