DukesHill Reviews 

23,780
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,959 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the food, highlighting tender meats, delicious pies, and careful vacuum packaging that keeps everything fresh. Shoppers also find the online ordering system very straightforward and appreciate the reliable, prompt delivery service provided. However, some people mentioned receiving specific cuts of meat that were surprisingly thin or lacked the expected thickness compared to previous purchases. Some reviewers were not happy with courier handling, noting occasional frustrating instances where parcels were left in inconvenient locations outside. A few consumers also experienced occasional issues with missing items or unexpected product variations in their boxes.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the exceptional quality and... See more

Quality

Users describe positive interactions with quality, frequently praising the outstanding taste and freshness of... See more

Delivery service

Consumers find delivery service to be a source of immense satisfaction, frequently praising the fast... See more

Order

Clients share satisfaction on order processes, frequently praising the easy-to-use website, helpful telephone... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, helpful staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly fast delivery, ordered midday Friday and delivered before midday Saturday and ready for Sunday lunch. Beautiful cuts of meet expertly packed in a refrigerated box. The meat cooked easil... See more

Company replied

Rated 5 out of 5 stars

The meat is always so tender and tasty in the Beef cheek in jus meal we always include it in our selection. The Cumberland sausage curl is scrumptious fried with tomatoes from the Greenhouse. We... See more

Company replied

Rated 5 out of 5 stars

Firstly the choice of delicious starters, mains and puddings. All was well packed to arrive in perfect condition which it did. Now to the taste we purchased ribeye steaks, lemon sponge pudding... See more

Company replied

Rated 5 out of 5 stars

As always the products are perfect. I found that there is a problem adding to an existing order. I did this to my last order, and ended up with an almost duplicate order. I wanted to add 2 steaks and... See more

Company replied


Company details

  1. Deli
  2. also in
  3. Butcher shop deli
  4. Gourmet Grocery Shop
  5. Grocery delivery service
  6. Ham Shop
  7. Meat Products

Written by the company

Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.

Why Dukeshill

Written by the company

Our aim is always to exceed your expectations.
We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.

Free delivery on orders over £40

All our products are sent to you fresh and securely packed by next working day delivery

All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team. Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check. For further information please visit our website.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

24k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(23,780)

1,902 reviews in the last 12 months

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Rated 5 out of 5 stars

Firstly the choice of delicious…

Firstly the choice of delicious starters, mains and puddings.

All was well packed to arrive in perfect condition which it did.

Now to the taste we purchased ribeye steaks, lemon sponge pudding, smoked salmon and pastrami all were so yummy.The steaks I cooked medium rare and they were so soft and buttery while the lemon sponge pudding was delicate and very moorish the rest will be sampled tomorrow morning.

It is refreshing to find food so lovely in taste and not expensive at all will be ordering again real soon.

19 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for such a wonderful and detailed review!

We’re delighted to hear that everything arrived perfectly packed and that you’ve been enjoying the variety of dishes you chose.

The ribeye steaks cooked medium rare sound absolutely delicious, and it’s fantastic to hear you found them so tender and buttery. We’re equally pleased that the Lemon Sponge Pudding was a hit, and we hope you enjoy the smoked salmon and pastrami just as much!

It’s especially lovely to hear that you’ve been impressed by both the quality and value of our food. Knowing that you’re already planning another order means a great deal to us.

Thank you for discovering DukesHill, and we look forward to welcoming you back very soon!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

E xcellent

E xcellent produ is and service
wish we could buy more

19 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your lovely review!

We’re delighted to hear that you’ve been so pleased with both the quality of our products and the service you’ve received.

We really appreciate your kind words and continued support – and we certainly hope you’re able to treat yourself to a little more DukesHill in the future!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

As always the products are perfect

As always the products are perfect. I found that there is a problem adding to an existing order. I did this to my last order, and ended up with an almost duplicate order. I wanted to add 2 steaks and another pack of sausages , I ended up with 3 packs of sausages, Blackpudding, 2 packs of bacon chops all on top of my original order. Please make adding to an order straight forward.

17 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you for taking the time to leave us your feedback and for your lovely comments about the quality of our products.

We’re very sorry to hear about the difficulty you experienced when trying to add a few additional items to your existing order. We completely understand how frustrating it must have been to discover that you had ended up with additional products you hadn’t intended to order.

We really appreciate you highlighting this. Adding to an existing order should be a straightforward process, and we’ll make sure your feedback is passed on to the relevant team to review how we can make this clearer and easier for our customers.

Thank you again for your continued support of DukesHill and for helping us identify an area where we can improve.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

A delightful meal

An easy to order website and reliable delivery, with items well packaged. I ordered 3 items:
1. Trout pate - unexpectedly this was the highlight of the order, the pate being packed with delicate flavours. I wish I had ordered more!
2. The porchetta was a bit of a disappointment. Flavoursome and tender rolled pork, but the stuffing was not well distributed and I could not get the crackling to crisp up. It would have been better if the crackling could have been cooked separately, at a higher temperature. The lambchetta, ordered in the Spring, was faultless and better.
3. All was forgiven with the summer puddings, quite the best I have tasted.
Overall, a delightful meal much enjoyed by our guests.

4 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for taking the time to leave such a detailed and thoughtful review!

We’re delighted to hear that you found ordering straightforward, your delivery arrived reliably and everything was well packaged. It’s particularly lovely to hear that the Trout Pâté was the unexpected star of the meal and that our Summer Puddings were among the best you’ve tasted!

We’re sorry that the Porchetta didn’t quite live up to expectations, particularly with the distribution of the stuffing and achieving the perfect crackling. We really appreciate the constructive feedback and will make sure your comments are shared with our product team.

Most importantly, we’re delighted that you and your guests enjoyed the meal overall. Thank you for choosing DukesHill, and we hope your next order brings a few more unexpected favourites!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

2 wrong items delivered but quickly…

2 wrong items delivered but quickly sorted by customer service and received replacements. Excellent service all round.

11 September 2026
DukesHill logo

Reply from DukesHill

Thank you so much for your lovely feedback!

We’re very sorry that two incorrect items were included in your original delivery, but we’re delighted to hear that our Customer Service team was able to get everything sorted quickly and that your replacements arrived safely.

Things don’t always go perfectly, but making sure we put them right when they don’t is incredibly important to us.

Thank you for your understanding and for your kind comments about the service you received. We really appreciate your support!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

I’ve only had one experience with Dukes…

I’ve only had one experience with Dukes Hill and the steak and ale pies were fantastic much so that I had ordered them again with my £10-00 discount I received FIRST CLASS

21 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted that your first experience with DukesHill was such a positive one and that you enjoyed our Steak & Ale Pies so much that you’ve already ordered them again!

It’s also lovely to hear that you were able to make use of your £10 discount towards your next order.

Thank you for giving DukesHill a try and for describing your experience as “first class” – that really does mean a lot to us. We look forward to welcoming you back for many more delicious orders!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

DELIVERY TO OUR DAUGHTER AND SON- IN…

DELIVERY TO OUR DAUGHTER AND SON- IN LAW PROMPT AND CONTENTS WONDERFUL

15 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your lovely review!

We’re delighted to hear that the delivery to your daughter and son-in-law arrived promptly and, most importantly, that they were so pleased with everything inside.

It’s always wonderful to know that a DukesHill delivery has been enjoyed, especially when it’s sent as a treat for someone else!

Thank you for choosing DukesHill, and we hope to welcome you back again soon.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Best bacon sandwich in 30 years

I have to say the rind o middle bacon was the best bacon I have ever tasted it was rich in taste and reminded me so much of when bacon was made properly before the EU interfered with it. I highly recommend this bacon though I really would love a smoked version too.

15 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for such a fantastic review!

We’re delighted to hear that our Rind-On Middle Bacon made such an impression – describing it as the best bacon sandwich you’ve had in 30 years is quite a compliment!

It’s wonderful to hear that you enjoyed the rich, traditional flavour, and we really appreciate your suggestion of a smoked version too. We’ll be sure to pass that feedback on to our product team.

Thank you for recommending DukesHill and for taking the time to share your experience. We hope there are many more delicious bacon sandwiches to come!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Good morning,

Good morning,
I must say your Ham is exceptional we enjoyed it very much.
As well as the beef burgers and sausages all of the highest quality.
Quick planned delivery spot on.
Thank you
Stephen

1 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your wonderful review, Stephen!

We’re delighted to hear that you found our ham exceptional and that the beef burgers and sausages were equally enjoyed. It’s fantastic to know that the quality lived up to your expectations.

We’re also pleased that your delivery arrived exactly as planned – that’s just the experience we want for our customers.

Thank you for choosing DukesHill, Stephen. We really appreciate your kind words and hope to welcome you back for another delicious order soon!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Show-stopper!

I tried your Tomahawk Steak for the first time. Followed the instructions to the letter and 'Hey Presto' - one perfectly cooked, deliciously tender meal! Of course, it was also a 'show-stopper'!! Thank you.

23 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted to hear that your first DukesHill Tomahawk Steak was such a success and that following the cooking instructions resulted in a perfectly cooked, tender and delicious steak.

A Tomahawk certainly knows how to make an entrance, so we love hearing that it was a real “show-stopper” too!

Thank you for choosing DukesHill and for sharing your experience with us. We hope there are plenty more show-stopping meals to come!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

You.can’t get better than Dukeshill…

You.can’t get better than Dukeshill there meat ,bacon,cooked hams everything iv bought from them is of the highest quality.

18 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for such a fantastic review!

We’re delighted to hear that you’ve been so impressed with everything you’ve ordered from DukesHill, from our meats and bacon to our cooked hams.

Hearing that you consider our products to be of the highest quality is a wonderful compliment and means a great deal to the whole team.

Thank you for your continued support and for choosing DukesHill. We look forward to sending many more delicious orders your way!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Easy to order over the phone dealing…

Easy to order over the phone dealing with helpful staff. I ordered my favourates of bacon, sausage, cakes such as tiffin and brownies, We love also the mushroom soup and trout pate.

18 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your lovely review!

We’re delighted to hear that you found ordering over the phone easy and that our team was helpful throughout.

It sounds like you have some wonderful DukesHill favourites too! From the bacon and sausages to the Tiffin, Brownies, Mushroom Soup and Trout Pâté, it’s fantastic to hear that there’s such a variety you enjoy.

Thank you for your continued support and for taking the time to share your experience with us. We look forward to helping you with your next order!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Great Meat

Great Meat, delicious

18 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted to hear that you enjoyed the meat and found it delicious. It’s always wonderful to know our products have gone down well!

Thank you for choosing DukesHill, and we look forward to welcoming you back again soon.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

delicious pork!…

My parcel was well packed and delivered on time on a day that I had chosen. The pork loin joint was well butchered and presented and it cooked beautifully.

3 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your lovely review!

We’re delighted to hear that your order arrived on time, on the day you selected, and that everything was well packed.

It’s particularly wonderful to hear how impressed you were with the Pork Loin Joint and that it was beautifully butchered, presented and cooked perfectly.

Thank you for choosing DukesHill and for taking the time to share your experience. We hope you enjoyed every bite and look forward to welcoming you back again soon!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

The GRASS FED BEEF STEAKS WERE…

The GRASS FED BEEF STEAKS WERE OUTSTANDINGLY TASTY & TASTY

1 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted to hear that you found our Grass Fed Beef Steaks so incredibly tasty. Hearing that they were outstanding is a wonderful compliment and one we’ll be very happy to share with the team!

Thank you for choosing DukesHill, and we hope you enjoy many more delicious steaks from us in the future.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

All the products that l have ordered…

All the products that l have ordered have been excellent and delish First Class

12 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted to hear that everything you’ve ordered from DukesHill has been excellent and delicious. Describing your experience as “first class” is a wonderful compliment and means a great deal to the whole team.

Thank you for your continued support, and we look forward to sending many more delicious orders your way!

Kind regards,
The DukesHill Team

Rated 3 out of 5 stars

Worth thinking about???

I very much wanted to try your ready made pies. I’m a singleton and quite honestly the thought of having to have 4 same filling has put me off buying.
I’m giving it a go but with a small appetite one pie will last 2 evenings.
Why, why, can’t you do mixed packs?
One of each filling or even 2 of each would make these a much more attractive purchase for me. I doubt I’m the only person with this thought

18 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you for taking the time to share your feedback with us.

We completely understand where you’re coming from. For someone living alone or with a smaller appetite, having to purchase several pies with the same filling may not always be the most convenient option.

A mixed selection containing different fillings is a great suggestion, and we really appreciate you raising it. We’ll make sure your comments are passed on to our product team for consideration, as we’re sure there may be other customers who would appreciate greater flexibility too.

We hope you enjoy the pies you’ve ordered, and thank you for giving them a try and for helping us think about ways we could make our range even better.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

I’ve been a Dukeshill customer for ten…

I’ve been a Dukeshill customer for ten years and their service, and produce quality and delivery, has never let me down. In fact, they constantly adapt to accommodate change without losing their own character. I’d strongly recommend this company and I salute them all.

20 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for such a wonderful review and, most importantly, for supporting DukesHill for the past ten years!

It means a great deal to hear that throughout that time, you’ve been able to rely on the quality of our produce, service and deliveries.

Your comments about how DukesHill has continued to adapt while retaining its character are particularly lovely to hear, and we’ll be very proud to share them with the wider team.

Thank you for your continued loyalty, your recommendation and your incredibly kind words. Here’s to many more years of delicious DukesHill deliveries!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Quality second to none

Quality second to none, good honest food

9 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted to hear that you consider the quality of our products second to none. “Good honest food” is a wonderful compliment and means a great deal to everyone here at DukesHill.

Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Very easy to use webpage

17 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your lovely feedback!

We’re delighted to hear that you found our website easy to use. We want ordering from DukesHill to be as simple and straightforward as possible, so it’s great to know you had a positive experience.

Thank you for choosing DukesHill, and we hope to welcome you back again soon!

Kind regards,
The DukesHill Team

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