DukesHill Reviews 

23,780
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,959 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the food, highlighting tender meats, delicious pies, and careful vacuum packaging that keeps everything fresh. Shoppers also find the online ordering system very straightforward and appreciate the reliable, prompt delivery service provided. However, some people mentioned receiving specific cuts of meat that were surprisingly thin or lacked the expected thickness compared to previous purchases. Some reviewers were not happy with courier handling, noting occasional frustrating instances where parcels were left in inconvenient locations outside. A few consumers also experienced occasional issues with missing items or unexpected product variations in their boxes.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the exceptional quality and... See more

Quality

Users describe positive interactions with quality, frequently praising the outstanding taste and freshness of... See more

Delivery service

Consumers find delivery service to be a source of immense satisfaction, frequently praising the fast... See more

Order

Clients share satisfaction on order processes, frequently praising the easy-to-use website, helpful telephone... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, helpful staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly fast delivery, ordered midday Friday and delivered before midday Saturday and ready for Sunday lunch. Beautiful cuts of meet expertly packed in a refrigerated box. The meat cooked easil... See more

Company replied

Rated 5 out of 5 stars

The meat is always so tender and tasty in the Beef cheek in jus meal we always include it in our selection. The Cumberland sausage curl is scrumptious fried with tomatoes from the Greenhouse. We... See more

Company replied

Rated 5 out of 5 stars

Firstly the choice of delicious starters, mains and puddings. All was well packed to arrive in perfect condition which it did. Now to the taste we purchased ribeye steaks, lemon sponge pudding... See more

Company replied

Rated 5 out of 5 stars

As always the products are perfect. I found that there is a problem adding to an existing order. I did this to my last order, and ended up with an almost duplicate order. I wanted to add 2 steaks and... See more

Company replied


Company details

  1. Deli
  2. also in
  3. Butcher shop deli
  4. Gourmet Grocery Shop
  5. Grocery delivery service
  6. Ham Shop
  7. Meat Products

Written by the company

Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.

Why Dukeshill

Written by the company

Our aim is always to exceed your expectations.
We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.

Free delivery on orders over £40

All our products are sent to you fresh and securely packed by next working day delivery

All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team. Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check. For further information please visit our website.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

24k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(23,780)

1,902 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Superb quality of food

Superb quality of food only let down is delivery which they might want to re visit anything going through the Wolverhampton depot of DPD is doomed one delivery failed to materialise despite being perishable.
Replacement sent but arrived with an item missing.

15 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you for taking the time to share your experience with us.

We’re delighted to hear that you find the quality of our food superb, but we’re very sorry that the delivery experience has let you down.

We completely understand how frustrating it must have been for your original perishable order not to arrive, only to then find that an item was missing from the replacement. This certainly isn’t the experience we want for our customers.

We really appreciate your feedback regarding the delivery service and the issues you’ve experienced through the Wolverhampton depot. We’ll make sure your comments are shared with the relevant team, as feedback like this is important in helping us identify where improvements are needed.

Please accept our apologies for the inconvenience caused, and thank you for your patience and continued support of DukesHill.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

All bacon products very good especially…

All bacon products very good especially the smoked bit disappointed with the fish pie tasty expensive for a very small pie unless you are trying to compete with Charlie Bingham otherwise very good meat products

12 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you for taking the time to leave us your feedback.

We’re delighted to hear that you’ve been enjoying our bacon, particularly the smoked varieties, as well as the quality of our meat products.

We’re sorry, however, that the Fish Pie didn’t quite meet your expectations when it came to the portion size and value for money. While we’re pleased you enjoyed the flavour, we completely understand your comments regarding the size and price, and we’ll make sure your feedback is passed on to our product team for consideration.

Thank you again for your feedback and for continuing to choose DukesHill. We hope you enjoy your next order with us!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Superior company

Everything from this company is superb, in particular the bacon is the best you’ll ever taste

18 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted to hear that you’ve been so impressed with the quality of our products, and especially our bacon “the best you’ll ever taste” is certainly a compliment we’re very proud to receive!

Thank you for choosing DukesHill and for your wonderful support. We look forward to sending plenty more delicious food your way!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Have served me well since 1986

4 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your wonderful review!

It’s incredible to hear that you’ve been a DukesHill customer since 1986. Your loyalty and support over all these years truly mean a great deal to everyone here.

We’re delighted that we’ve continued to serve you well throughout the years, and we hope to carry on doing so for many more to come!

Thank you for being such a longstanding and valued DukesHill customer.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Superb quality products.

Superb, quality products, really tasty. We have tried a range of items (ham, steak & ale pies, cheese and onion pies and Stilton topped pork pies, lemon half chicken and smoked trout pate). Without exception, all were delicious. The ordering system is easy and delivery on a chosen date is so convenient. One website improvement suggestion would be the ability to filter freezable items from non freezable?

16 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for such a wonderful and detailed review!

We’re delighted to hear that everything you’ve tried has been a success, from our ham and pies to the Lemon Half Chicken and Smoked Trout Pâté. It’s fantastic to know that each product has lived up to expectations.

We’re also pleased that you find our ordering process straightforward and the option to choose your delivery date convenient.

Thank you as well for your suggestion about being able to filter products by whether or not they are suitable for freezing. That’s a really useful piece of feedback, and we’ll be sure to pass it on to our website team for consideration.

Thank you for choosing DukesHill, and we hope you continue discovering plenty more favourites from our range!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Excellent smoked salmon

Excellent smoked salmon. As good as it gets. Very efficient phone contact experience too.

17 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted to hear how much you enjoyed our Smoked Salmon “as good as it gets” is certainly a wonderful compliment!

It’s equally lovely to hear that you had such a positive experience with our team over the phone. We’ll be sure to pass your kind feedback on to them.

Thank you for choosing DukesHill, and we look forward to welcoming you back again soon!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

From pies to steaks and joints

From pies to steaks and joints, one of the best suppliers on the market.
Looking forward to see what they do for Christmas.

18 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted to hear that you’ve enjoyed such a wide range of our products, from our pies and steaks to our joints. Being described as one of the best suppliers on the market is a wonderful compliment and means a great deal to the whole team.

We’re just as excited for Christmas and hope our festive range gives you plenty more delicious favourites to enjoy!

Thank you for your continued support and for choosing DukesHill.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Good service and quality produce

Good service and quality produce

9 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your lovely feedback!

We’re delighted to hear that you’re happy with both the service you’ve received and the quality of our produce.

Thank you for choosing DukesHill. We really appreciate your support and look forward to welcoming you back again soon!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Amazing steaks never disappoint always…

Amazing steaks never disappoint always tender and flavoursome. I have ordered them on quite a few occasions now and would definitely recommend .

16 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review!

We’re delighted to hear that our steaks continue to impress and that you’ve found them consistently tender and full of flavour with every order.

It’s wonderful to know you’ve enjoyed them on so many occasions, and your recommendation really does mean a great deal to us.

Thank you for continuing to choose DukesHill, and we hope you enjoy many more delicious steaks in the future!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Wonderful service to replace a ham…

Wonderful service to replace a ham ordered for a 80 th birthday party which arrived too warm for me to trust serving it to a lot of elderly people
It was sent by a different courier to arrive on the morning of the Lunch Party
We were very grateful as were the guests.
My family and I(also many new friends of mine)have bought many Hams from you for a very long time
Always pleased

22 July 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for taking the time to share your experience with us.

We’re very sorry that the original ham arrived warmer than expected, particularly when it was intended for such an important 80th birthday celebration. We completely understand why you didn’t want to take any chances when serving it to your guests.

We’re delighted, however, that our team was able to act quickly and arrange for a replacement to be sent with an alternative courier, arriving safely on the morning of the celebration.

It’s especially lovely to hear that you and your family have been enjoying DukesHill hams for many years – and that you’ve introduced plenty of friends to us along the way!

Thank you for your continued loyalty and for giving us the opportunity to put things right. We hope the birthday celebration was a wonderful one and that the ham was enjoyed by everyone!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

I used to shop at my local supermarket…

I used to shop at my local supermarket for my meat etc and thought I’d try DukesHill. At first i thought a little expensive but once I tried it I was wrong. There’s none of that water bloated meat like the local supermarkets and it’s actually nice to taste meat how it should. Once cooked the meat isn’t half the size it started off as. I now intend to do my monthly meat shop from them as being single it actually works out cheaper than the local supermarkets. One tiny little moan is the gammon steaks could be a little thicker. One last thing is you have to try the pork chops, a proper pork chop, thick cut and proper crackling.

18 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for such a fantastic and detailed review!

We’re delighted that you decided to give DukesHill a try and that the quality and flavour of our meat has won you over. It’s particularly lovely to hear that you now plan to make us part of your monthly shop and that you’ve found the quality and portion sizes work well for you.

We have to agree that a proper thick-cut pork chop with delicious crackling is hard to beat, so we’re thrilled that ours has become such a favourite!

Thank you as well for your feedback regarding the thickness of our Gammon Steaks. We really appreciate you mentioning this and will make sure your comments are passed on to the relevant team.

Thank you again for choosing DukesHill. We’re delighted to have you as a customer and look forward to sending plenty more delicious meat your way!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Top Top

No complaints here, all very tasty and top quality thanks.

22 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your lovely review!

We’re delighted to hear that you’ve enjoyed everything and found the quality and taste to be top notch.

Thank you for choosing DukesHill and for taking the time to share your feedback. We really appreciate your support and look forward to welcoming you back again soon!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Give them a try, you won't be disappointed

I found this company online some time ago, I can honestly say that their bacon and sausages are just about the best I've ever tasted.
Last Christmas we decided to forego all the usual Christmas lunch excess with the endless left overs and had a salmon en croute. It did not disappoint. This isn't the cheapest, nor the most expensive, but you get what you pay for and with dukeshill you get quality. Securely packaged , delivered on time. I need a bigger freezer.

14 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

What a fantastic review, thank you so much!

We’re delighted to hear that our bacon and sausages are among the best you’ve ever tasted, and it’s wonderful to know that the Salmon en Croûte made such a successful alternative to the traditional Christmas lunch!

Your comments about quality and value really mean a great deal to us. We put a lot of care into our products, packaging and delivery, so it’s lovely to hear that the whole experience has consistently lived up to expectations.

Thank you for your continued support and recommendation. As for needing a bigger freezer… we’ll happily take some of the responsibility for that! 😊

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Very impressed with Dukes Hill

Very impressed with Dukes Hill, the quality of the products, the delivery service and packing are first class, with speedy delivery, Highly Recommend.

11 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your fantastic review and recommendation!

We’re delighted to hear that you’ve been so impressed with the quality of our products, as well as the care taken with the packaging and the speed of delivery.

It’s wonderful to know that the whole DukesHill experience has been first class for you, and your recommendation really does mean a great deal to us.

Thank you for choosing DukesHill, and we look forward to welcoming you back again soon!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

DukesHill Quality

Only recently introduced to DukesHill & could not be more satisfied with their product range, quality & taste.

Delivery was prompt & well packaged

1 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your wonderful review!

We’re delighted that you’ve recently discovered DukesHill and that you’ve been so impressed with the range, quality and taste of our products.

It’s also great to hear that your order arrived promptly and was carefully packaged. We always want the whole experience, from placing your order through to enjoying the food, to be as good as possible.

Thank you for choosing DukesHill. We’re very pleased to have you as a new customer and hope you discover plenty more favourites from our range!

Kind regards,
The DukesHill Team

Rated 1 out of 5 stars

Unsatisfied Customer

My Last Order I Ordered 2 Packs Of Thin Sliced Ham and 1 Pack Of York Ham,When I Opened The Box There Was 3 Packs Of Ham Which Was Realy Fatty And With it Being Vacuumed Packed Whiched Made The Slices Hard To Separate.The Order Was Delivered On The Chosen Day But With The Wrong Order,This Is The First Time Any Of My Orders Was Wrongly Sent And Delivered

11 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

We are very sorry to hear about the issues with your most recent order, particularly as you have ordered from us previously without experiencing any problems.

We completely understand your disappointment at receiving ham that was much fattier than you expected, as well as the frustration of finding the slices difficult to separate due to the vacuum packaging. We are also sorry that the products you received did not appear to match what you had originally ordered.

If you have taken any photographs of the ham or the products you received, we would really appreciate it if you could email them to us at help@dukeshillham.co.uk, along with your order details. This will allow us to look into exactly what was packed and investigate what may have happened.

We would also like to reassure you that if you prefer your ham to be slightly leaner with less fat, please let us know when placing a future order. We can add a request for our warehouse team, and they will always do their best to accommodate your preference when selecting and packing your products. Likewise, if there are any other reasonable preferences regarding your order, please speak to us and we will do our best to help.

We appreciate that natural variation can occur with products such as ham, but we also want our customers to be happy with what they receive, particularly when you have a specific preference.

Please accept our sincere apologies for the disappointment with this order. As this is the first time you have experienced an incorrect order from us, we hope you will give us the opportunity to put things right and provide you with the experience you have previously come to expect from DukesHill.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Perfect gift of deliciousness...

Perfect gift of delicious cheeses and meats, sausages and bacon. Absolutely perfect for my 5 day stay with friends in Ireland. We had the Charcuterie Selection, Wensleydale, Camembert and Isle of Mul cheddar (the best) for lunch everyday and the sausages for supper. They are exceptionally good sausages. A very successful gift that i got to enjoy with my hosts. Would order again, and again!

10 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

What a wonderful review, thank you so much!

We’re delighted to hear that your DukesHill selection was such a successful gift for your stay with friends in Ireland – and even better that you got to enjoy it with them!

The Charcuterie Selection alongside Wensleydale, Camembert and Isle of Mull Cheddar sounds like a fantastic lunch, and we’re especially pleased to hear how much you enjoyed the sausages too.

Thank you for choosing DukesHill to be part of your trip and for saying you’d order again and again, that really does mean a great deal to us. We look forward to your next order!

Kind regards,
The DukesHill Team

Rated 4 out of 5 stars

Ham nice but the sausages were nothing…

Ham nice but the sausages were nothing special. Had three flavours, pork, extra meaty pork and Lincolnshire. Really only the Lincolnshire had some flavour.

21 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you for taking the time to share your feedback with us.

We’re pleased to hear that you enjoyed the ham, although we’re sorry that some of the sausages didn’t quite live up to expectations.

It’s great to know that the Lincolnshire Sausages stood out for you, but we’re disappointed that you found the Pork and Extra Meaty Pork varieties lacking in flavour. We’ll make sure your comments are passed on to our product team, as feedback like this is really valuable to us.

Thank you for giving the different varieties a try, and we hope the rest of your DukesHill order was thoroughly enjoyed.

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

I was having family to lunch and…

I was having family to lunch and ordered the chicken cushion and special gravy - both were delivered on time and were superb. I have ordered a number of things from Dukes Hill in the last nine months and always been delighted with the quality and efficiency with which my orders have been executed.

6 September 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your wonderful review!

We’re delighted to hear that the Chicken Cushion and Special Gravy were such a success for your family lunch and that everything arrived on time and just as expected.

It’s also lovely to know that over the past nine months you’ve consistently been pleased with both the quality of our food and the service you’ve received. Your continued support really does mean a great deal to us.

Thank you for choosing DukesHill, and we look forward to being part of many more delicious family meals!

Kind regards,
The DukesHill Team

Rated 5 out of 5 stars

Always excellent

Their ham is always excellent and in my last 9rder they sent me a side of smoked salmon as a gift. That was delicious too

20 August 2026
Unprompted review
DukesHill logo

Reply from DukesHill

Thank you so much for your lovely review!

We’re delighted to hear that our ham continues to be a firm favourite and that you enjoyed the Smoked Salmon too. It’s wonderful to know that the little surprise in your order went down so well!

Thank you for your continued support and for choosing DukesHill. We hope you enjoy many more delicious orders with us!

Kind regards,
The DukesHill Team

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