Appalling website, cannot sign up for Trade Account online, and once done, checkout doesn't work (or wasn't working for any of the 2 days I was trying to place an order online after having spoken... See more
Company replied
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See what reviewers are saying
I visited the Dulux Decorator Centre in Leigh over the weekend to purchase some emulsion and gloss for my new house. Although I found out the machine was down, Andy was extremely helpful in recomm... See more
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Following excellent service recently at the BARNSTAPLE store, I returned today to buy a particular paint type and colour, but Anita whom I saw said,on enquiries to me, that the the finish might not... See more
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Bought paint and filler from Yeovil branch. Filler was literally twice the price of Screwfix for exactly the same product. Absolutely no discount. Probably because my missus went on her own this time.... See more
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Company details
Written by the company
For over 130 years, Dulux Decorator Centre has supported professional painters, decorators, contractors, businesses and DIY customers with quality products, expert advice and industry-leading service. We're the UK's largest decorating merchant network, with over 220 stores nationwide. ● Products: professional paints, wallpaper, decorating tools, brushes, rollers, fillers, abrasives, woodcare and PPE from trusted brands including Dulux Trade, Armstead Trade, Cuprinol, Sikkens, Hammerite, Polycell and Zinsser. ● Expert services: product recommendations, professional colour matching and paint mixing in every store, whether you're a seasoned decorator or starting your first DIY project. ● Ways to shop: online or in store | Click & Collect | delivery nationwide. We value every review and use your feedback to keep improving. From a single room to a large commercial contract, we're here to help you achieve a professional finish.
Contact info
Customer Service Team, Dulux Decorator Centre, Manchester Road, WA14 5PG, Altrincham , United Kingdom
- 0330 587 1800
- ddc.helpdesk@akzonobel.com
- www.duluxdecoratorcentre.co.uk
3.3
Average
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service
I am undertaking a major decorating project at my parents' home - hall, stairs, landing, kitchen and bathroom. My mother is a heavy smoker and their house hasn't been touched for over 10 years. I'm painting over analglypta type paper and the woodwork is emerald green gloss! A friend who was a professional painter and decorator recommended that I visit the Dulux Decorating Centre in Bedford to buy my paint etc. The staff were very helpful; they listened to me and were understanding of the situation I'm facing. They made a series of recommendations and it was a thoroughly pleasant experience.
18 July 2020
Unprompted review
Beware
Ordered online, advertised specifically 3 days delivery. Phoned every day from the 4th to the 7th day, always being told that the paint would come into store for them the next day. On the 8th day chose to cancel the order. It took a further 3 phone calls to confirm the order was cancelled as no money was refunded(over 3 days). Told that head office need to be emailed for refunds. An absolute disgrace for an organisation of this size. 1st customer service agent said I wouldn't get the money till 3 days later. 3 days later no money and further phone calls made to chase it up. Next customer service agent told me it would take between 7 to 10 days to get my money back. Last customer service agent told me it would take between 3 to 5 days and finally that agent kindly cancelled my order and refunded me. Can not believe how badly organised this company are and how difficult they made it to recieve a refund, especially when it was them that were unable to fulfil the order, as specified on their website. Please think twice before doing an online order!
12 June 2020
Unprompted review
Dulux decorator centre Sittingbourne
Hi. Just tried to do online purchase witch looked really good deal. As a new client i had to create new account. As you comming to put your number anything what you typing in is rejected. Rung Sittingbourne Dulux decorator centre and they kindly accepted my order over the phone. Which online order came up to 118£. Went to collect it and here you go- 178£🤦♂️
Just wondering is any law or regulations for missed pricing or wrong advertising.
60£ difference for what🥴🥴🥴
Store manager was convincing me that online prices are wrong, witch is official dulux website. Something is wrong there. People be aware
2 June 2020
Unprompted review
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