Durian Furniture Reviews 

Poor effort in keeping customer updated about delivery status. Delivery timelines are unrealistic

There is no communication to me till today, regarding the status of delivery.

Everything is good except the headrest attachment was broken when I got the delivery, I didn’t noticed until I realised that is moving freely & I was wondering why it is doing that. Then I found out that it was broken.
Very Disappointing at quality check of Durian.

Thank you
Sandeep Malhotra

If you are taking customers feedback seriously, pls call me

Brilliant product and seamless experience while offering online

It was a dream brand for me till i ordered

Tilt multiple position lock is not working.

Very comfortable and delivered before time

I bought an expensive chair on June 10. Till date I have not had one call or even an email to tell me the status of my purchase. When I had asked about the delivery date at the time of purchase, I was told standard is one month but usually it gets done within 10 days and that I will hear more on this after the purchase. But who remembers once the payment is done. So, no communication till date. Clearly, customer service Quality is not important to Durian.

Horribly designed website which takes forever to load. When I call up customer care for an update for an order which they can't even check status of my order but raised a 'complaint' number 478628 which is absurd. Because I called to check my order status and they take it as a complaint. So even after a week, I don't know what my order status is when it will be delivered or any update from your end. Is there an option on rate this experience below the above 1 star?

I purchased the Durain Ergonomic Chair model name Robust, which is very good value for money.It has very comfortable cushioning on the seat & the backrest. It has adjustable seat which you can use it easily as per your height. One good thing about this chair which was not available in any other chair is the adjustable arm rest. This is very much needed feature. Although it took a long time for Durian team to deliver but it is understandable due to Covid-19 pandemic. You can definitely go for this chair if your budget is around 8,000. Really liked the Durian product.

I had placed the order about 10 days ago. While I got the acknowledgement immediately, there has been zero follow up on the delivery date. While I have got two reminders for giving the review. I wish durian put the same effort that they put in pursuing customers for their review to the actually following up with the customers and communicate them about the actual delivery.

Worst ever service by Durian. There is no contact and no status for my furniture.

I visited the shop before covid 19 lock down and narrowed to Poise high back leatherette office chair. They offered five year full warranty that pleased me. The lock down was imposed and I had to buy the same chair from online store of Durian. It took months to open and with that the same was delivered to me. Two men came on mo'bike with open and fitted chair. As per contract, a packet with chair was to be delivered and open before me to get fitted. I still do not know as to what things were inside the packing that got opened by retail store persons. I asked for the warranty card. They said that the bill itself was the warranty card. I went through the bill and found no mention about the warranty any where. When insisted again, they came back with the warranty card that said one year full warranty coverage and four year free service with spares charges to be wore by me. Transparency was missing. However, the chair is good for average body weight person. Clearance sale gave me 45% rebate. Thanks!

No Response, No Delivery. No Customer Care. Very bad company.