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Dutchmailer Reviews 81

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TrustScore 4 out of 5

3.8

Shipping and postal service
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Rated 1 out of 5 stars

I ordered a small part weighing in at 5 grams from a Dutch website. (a bicycle headset top cap if you must know). It's smaller than a matchbox in size. Now they are claiming this is... See more

Company replied

Rated 5 out of 5 stars

While mail forwarding services exist in many other countries, it’s a one of a kind service in the Netherlands. The sign-up process is straightforward and responses to queries via email often come wit... See more

Rated 4 out of 5 stars

So far so good! Register an account and using my address for delivery of parcels, as well as bank transfers for “credits” went quite smoothly as expected and I’ve update my account to Gold. Let’s see... See more

Rated 5 out of 5 stars

Simply the best. Tried some forwarding services, but none could match their quality of service and unprecidented level of customer service! Thank you for your existence! Wish you all the best for now... See more

Company details

  1. Shipping and postal service

Contact info

3.8

Great

TrustScore 4 out of 5

81 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I like this service very much

I like this service very much, they are professional and their instructions and options are very clear. I just wish there was an easier way to buy credits, or to buy them at the same time I pay my monthly fee.

20 February 2021
Unprompted review
Rated 2 out of 5 stars

I’ve used this service on and off for…

I’ve used this service on and off for several parcels. when everything is smooth the service is fine just seems over priced. if you need help with an issue, don’t count on any help. looking for alternatives as I feel I’m risking my items and any money sent to them with each use.

10 February 2021
Unprompted review
Rated 3 out of 5 stars

🇬🇧Great customer service response❣

🇬🇧Im England based🇬🇧Firstly I have to say great customer service so far. I had an issue that I myself caused and it was responded to the same day.NICE TO SEE A COMPANY THAT IS HUMAN RESPONSE RATHER THAN SLINGING THE T&CS IN YOUR FACE TO SAVE A BUCK.💞 If the parcel arrives I will give 4* but time will tell.😄
I found it a bit pricey, I thought the member ship fee 10€ for bronze, which is really fair would cover the few parcels I get sent but I still have to pay 16€ for each item I want passed on.31€ if it is to be tracked. EACH ITEM. This changes my membership to 74-134€ per month as a BRONZE MEMBER.
I know maybe I shouldn't but I think it's a bit wrong as I know it can be sent a lot cheaper. I don't think 12€ is fair as a handling fee either as I've worked on a line and know it's very simple, but as there are no flights I can't get it myself.
They say you get 30credits per month? If this is true then this is easily a 5* site but I will update when I know for sure......🇬🇧Melinoe-Donna

3 February 2021
Unprompted review

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