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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company. Customers are really happy with the products and frequently mention the excellent prices and value for money, often finding deals that are hard to beat. Many appreciate the wide variety of products available and the quality of the items received. However, some people were dissatisfied with aspects of the delivery service and order processing. Issues included long wait times for shipping, items being lost in transit, and occasional inaccuracies in product descriptions. A few customers also reported receiving damaged items or products that were not in new condition, and some experienced difficulties with returns or exchanges.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings, highlighting a varied product line with... See more

Price

Customers had positive experiences with price, often finding great deals and competitive pricing on a wide... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise fast shipping, with some... See more

Order

Customers consistently note ambiguous experiences with order. While some consumers praise the easy and fast... See more

Value for money

Clients share positive opinions on value for money. Many reviewers consistently find great deals and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great prices and I like looking to find deals. Some things I've bought were shipped promptly. Other things the ship date kept getting extended, which made zero sense when OpticsPlant had it in stock.... See more

Company replied

Rated 4 out of 5 stars

I regularly find the descriptions to be lacking in details/clarity and insufficient enough to have to look up product details elsewhere on the web. My 1st purchase from DVOR wasn't complicated & t... See more

Company replied

Rated 4 out of 5 stars

I like the prices of your products. I like scrolling thru every category. I enjoy finding great values in your different categories. Great site. Sometimes the wait times on your deliveries are long.

Company replied

Rated 4 out of 5 stars

Price and availability is generally very good. Shipping could be better and occasionally a deal on DVOR is not as good as googling around to find it elsewhere but overall its worthing checking in dail... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Purchased a scope

E advised that Dvor will not accept ANY returns for a cash refund. In my opinion, this should be listed before you hit purchase

19 November 2025
Unprompted review
Dvor logo

Reply from Dvor

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention.

We have reviewed this situation with our Customer Care team and have confirmed that a refund for the price difference was issued to you on 11/25 as a one-time courtesy. Please note that since DVOR works as active short-term events, it may result in similar products being priced differently in future events after the current events are concluded. Information on the DVOR Pricing & Return Policies are listed here. https://www.dvor.com/pricing-policy.html & https://www.dvor.com/return-policy.html

We hope this helps and that you will give us another chance in the future.

Rated 5 out of 5 stars

Easy shopping

Easy shopping, fast delivery. Great shopping experience with these folks.

10 October 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for taking the time to leave this review, we appreciate your business!

Rated 5 out of 5 stars

DVOR is a great place shop…

DVOR is a great place to find great prices on great products. The site is simple to use,. Easy to find your way around.

9 October 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for your feedback on DVOR and for being a loyal customer. We look forward to helping you with your next order!

Rated 5 out of 5 stars

Worth the wait

It took awhile to get my knife but it was worth the wait. It is my second time ordering a knife from Drov and their knifes are top shelf. Sharp and well constructed.

30 September 2025
Unprompted review
Dvor logo

Reply from Dvor

We're glad that you were able to find what you were looking for on DVOR and we appreciate you taking the time to share your experience with us. Have a great day!

Rated 5 out of 5 stars

Good selection and prices

Many categories and items at good prices. Competitive prices when things are available, if not the best prices. Search is not really effective and it is generally better to look for things by sales event, category, or brand. Items shipped fast and within timeframe given on item pages. All in all, a good, fast, smooth deal

29 October 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for taking the time to provide this feedback to us and we look forward to helping you again in the future!

Rated 4 out of 5 stars

I like the prices of your products

I like the prices of your products. I like scrolling thru every category. I enjoy finding great values in your different categories. Great site. Sometimes the wait times on your deliveries are long.

7 October 2025
Unprompted review
Dvor logo

Reply from Dvor

We appreciate your feedback and thank you for taking the time to share your experience with us. Have a great day!

Rated 5 out of 5 stars

Dvor has great prices on its promotions

Dvor has great prices on its inventories. The shipping is not as fast as Amazon, but I am not in a hurry to receive the merchants. UPS shipment is very precise on the scheduled timeline. Dvor shipped my purchased items in two separate shipments. Very much appreciated.

2 October 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for taking the time to provide this feedback. We appreciate your business and look forward to helping you with your next order!

Rated 5 out of 5 stars

Hard to beat!

The prices are hard to beat and the customer service has been great. I had one issue with a shipment but with the proper documentation they refunded the missing item immediately.

14 October 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for sharing your experience with us. We're glad we could assist you with your issue and we look forward to helping you with your next order!

Rated 5 out of 5 stars

new deals everyday

I look at the new deals everyday. They have hard to beat pricing, when they have what you’re looking for.

22 October 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for taking the time to provide us with this feedback. We appreciate you and look forward to helping you on your next order.

Rated 5 out of 5 stars

Great Customer Service

I purchased a pair of Vortex binoculars through Dvor. The price was almost 10% less than the next best price from other retailers. When I got my binos, the box was missing a strap. I contacted Dvor, and they instantly got in touch with Vortex for me. Within 2 days I received a package from Vortex that included the missing strap in addition to a whole host of other bino and Vortex accessories. A great price and great customer service experience from Dvor as well as Vortex.

5 September 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for taking the time to provide this feedback to us and for working with us & Vortex to get your issue resolved. We look forward to helping you on your next order!

Rated 5 out of 5 stars

Great prices

Great prices, good selection, easy shopping experience

2 September 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for being a loyal customer and we appreciate your kind words and the sharing of your experience with us!

Rated 5 out of 5 stars

This is an easy site to use.

This is an easy site to use. They have a variety of products to choose from at prices that most of the time are very low.

26 September 2025
Unprompted review
Dvor logo

Reply from Dvor

We appreciate your business and strive to keep our site easy to navigate and to keep our prices low. Have a great day!

Rated 2 out of 5 stars

Missed the mark

Normally, I’ve had a good experience making purchases through DVOR. However, my latest purchase on 9/11 has been delayed due to the “process of verifying the details of your order to ensure compliance with all United States federal, state and/or local government laws and regulations regarding the domestic sale of restricted products. Usually this process takes about 1-5 business days.” The website says they expect my order to ship on the 29th which would be 18 days after I ordered it. The $9.99 charge for value shipping has a range of 5-10 days which would mean if my items were actually shipped on the 29th I might get them as early as the 3rd but as late as the 9th depending on weekend delivery availability. Thats an entire month. I wouldn’t care if it was free shipping. But, if you’re going to make someone wait 4 weeks for a product that isn’t on back order that’s just a bad experience. Sure, they don’t charge you until it ships. But, after waiting a month that’s an insult to injury. They should at least offer expedited shipping after giving a vague reason for the delay.

10 September 2025
Unprompted review
Dvor logo

Reply from Dvor

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention. We have reviewed your order and see that both of the items on your order included a lead time before they would be able to ship, which would be the primary reason for the timeframe of delivery that you are referring to in your review. Also, products shipping to an address in the United States are reviewed for compliance with all Domestic restrictions and 1 or more of the items on your order require this verification to ensure all state and federal requirements are being met.
We know it is frustrating when there are delays, and if you'd like to review this situation further, please reach out to us again (contact information can be found here: https://www.dvor.com/contact-us.html).

Rated 1 out of 5 stars

Ignorance of the law isn't a defense

This company is based in Illinois and doesn't know Illinois law. Refused to sell me an unbanned part unless I signed an affidavit stating I was a law enforcement officer.

18 August 2025
Unprompted review
Dvor logo

Reply from Dvor

We are sorry for the inconvenience and we appreciate the feedback that you are providing with this review.

Products shipping to an address in the United States are reviewed for compliance with all Domestic restrictions, a summary of which is available on our website using this link.
(https://www.opticsplanet.com/domestic-compliance-policy.html)

We strive to comply with all federal, state, and local regulations and that sometimes requires additional information from our customers to ensure that we are following the requirements that have been put in place by the government.

We hope this helps you understand why this additional information was required and that you will give us another chance in the future.

Rated 5 out of 5 stars

Always trusted

Fast delivery, quality products, and the best prices around. I Love shopping here, always trusted, they have never failed me. D'vor is the best...

25 July 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for being a loyal customer of D'vor, we appreciate your business and look forward to helping you again in the future!

Rated 1 out of 5 stars

Never received product and extremely difficult to reconcile issue with Dvor

Ordered a product 6 weeks ago and never received it. Extremely difficult to resolve issue with Dvor

Followed up with Dvor 5 times, so far, to reconcile and will be calling again to follow up:
1. I called after a week of no movement for my order after tracking # has been issued and status is "Shipment Received, Package Acceptance Pending". I was told to give the system 3 weeks to find item.
2. I waited 3 weeks then was told on 2nd call to fill out and return a claim form and a disposition will be determined in a week. Submitted form per the email the same day.
3. Next day received an email to provide a picture and to refill out the claim form. I called Dvor and told them I couldn't provide a picture since I never received product and that I had already submitted the form. I was told to wait a week and ignore any other emails asking me for a picture or to submit a form.
4. Called a week later and was told they never received the form. I requested a refund and they instructed me to add that information in the email when I re-send the form. Dvor also said they will add a note to my case to notify me when they receive the form since I mentioned that I had spoken to Dvor after I sent the form the 1st time and wasn't told that they never received it. I re-submitted the form to all of the email addresses on the email hoping one of the addresses was valid. I was told it would take about a week for Dvor to disposition the form and several weeks to process the refund. I received an email with acknowledgement of receiving the form.
5. Followed up with Dvor a week later and they asked for a photograph but dropped that request since I told them I never received the product and if they looked at the order status, it never reached the shipper. The agent sent a note to the department that handles the claims and was told to give it a day for them to address this.

Throughout this ordeal, I have been told it is a shipper issue and on another call that online location of the order is still within Dvor. The agents I have spoken to are professional but are only there pass through the information to the group that really makes decisions and resolve issues.

I will be contacting Dvor the 6th today to follow per the expectations set by Dvor to try to get some movement on getting my refund. I ordered the same part from a competitor after call #4 and have received it.

14 August 2025
Unprompted review
Dvor logo

Reply from Dvor

Thank you for taking the time to provide us with your feedback. Per our shipping carrier’s policy, a lost package claim can only be filed after at least 15 business days of no movement and that investigation can take some time. Based on #1 of your note, that status confirms that the carrier received the package from our warehouse and so we do have to follow the requirements of these lost package investigations.

Without your order information, we are unable to check into this further so if you'd like to review this situation with us, please reach out again to our Customer Care team, which can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact info here: https://www.opticsplanet.com/help-center/). We understand that this situation has been frustrating and we apologize for the required delay.

Rated 3 out of 5 stars

Not in a hurry

Prices are fair but shipping is slow.

3 July 2025
Unprompted review
Dvor logo

Reply from Dvor

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention. We were unable to locate your order with the information provided in this review but if you chose our Value Shipping Option, these orders typically take 5-10 business days to be delivered
To view this information and more, please visit the shipping policy page of our website at https://www.opticsplanet.com/free-shipping.html.
While we regret that this order did not work out as planned, we hope that the above information has been helpful.

Rated 5 out of 5 stars

Great company with amazing deals

Great company with amazing deals. Made numerous purchases through Dvor. I have recommended it to numerous friends.

6 August 2025
Unprompted review
Dvor logo

Reply from Dvor

Thank you for taking the time to provide us this feedback and to recommend us to your friends. We appreciate your business and look forward to helping you with your next order!

Rated 5 out of 5 stars

First time, I'll be back!

This was my first time ordering from this seller and it was a very good experience, order came on time and the quality of the product was great. Keep up the great work and service and keep supplying great products, like The termination says, I'll be back!

27 June 2025
Unprompted review
Dvor logo

Reply from Dvor

Thanks for taking the time to leave this feedback for us, we appreciate you sharing your experience with our site. We look forward to helping you on your next order!

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