DW Plumbing Services Reviews 

29
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

We had DW plumbing help us back in October to resolve some issues around our bathroom - a radiator not heating and the shower leaking. They sent someone who seemed relatively junior, took 3 hour... See more

Rated 4 out of 5 stars

Ben and ethan arrived on time. Thoroughly tested the unit. Which needed replacing obviously a specific unit had to be ordered. The other job the float valve needed to be changed it was stuck s... See more

Rated 5 out of 5 stars

I called DE Plumbing Services with an emergency on a Saturday evening and couldn’t have been happier with the service. The attending engineer arrived promptly and was professional, knowledgeable a... See more

Rated 4 out of 5 stars

The plumber (can't remember his name) was unable to visit at the agreed time, but came later in the evening and sorted out the problem (seized up stopcocks). After leaving, an unexpected problem arose... See more

Company details

  1. Central Heating Service
  2. Drainage Service
  3. Plumber

Written by the company

DW Plumbing Services focus on being fast response plumbers, solving all your plumbing and heating problems when you need us most. You can trust us for a fast and professional service. Our experienced engineers provide a wide range of services covering leaks, blockages, installs, general repairs and maintenance, to heating systems. We pride ourselves on having knowledgeable engineers who can fix your plumbing and heating issues as rapidly as possible without compromising the quality of our service. - Fast Response - Emergency Jobs - Same/Next Day Service - Experienced Engineers - Checkatrade Approved


Contact info

3.6

Average

TrustScore 3.5 out of 5

29 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(29)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good job late evening

The plumber (can't remember his name) was unable to visit at the agreed time, but came later in the evening and sorted out the problem (seized up stopcocks). After leaving, an unexpected problem arose ( a tap blockage which may have been an unintended and unlucky consequence of his previous work), and he turned around having just reached home and returned to sort the problem out, by now in the late evening. He talks a lot, but he did the job!

27 June 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this business, not to be trusted.

My wife contacted this company and was quoted 1 hour to do the job, "unlikely to be longer" the usual caveat but she asked 3 time. Didn't arrive in time slot, over ran and overcharged, demanded payment on the spot without invoice or parts charge. When my wife called about the overcharge he claimed he never said it and threatened her with defamation of she gave a bad review.
I wanted to complain and found only first names and mobile phone. They advertise with a Gas Safe logo and gas boiler works but are not Gas safe registered. The also invoice with vat of which the business is not VAT registered. When a VAT receipt is provided it is in the name of a registered company......

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Quality service and very fast response…

Quality service and very fast response time for our leak. I cannot fault the service highly recommended !!!
Andy is always willing to support my business and or needs, he always finds a way to get the job done. We would be lost without them.

3 February 2020
Unprompted review
Rated 5 out of 5 stars

DW plumbing services to the rescue!

DW plumbing services were recommended to me by my mum, who used their services a year ago & i found them to be highly professional from start to finish. Initially spoke to Richard over the phone, who immediately prioritised my toilet needing a replacement pan connector & made arrangements to attend my home the same day i placed the call. 48 hours later, after Bob, one of DW plumbers tradesmen, who arrived on time, with the correct equipment & very polite and professional manner, always removing his shoes to walk through the house after returning from the company vehicle, my pan connector was fitted & the bathroom left looking clear & tidy. No damage & all carried-out in less than 2 hours, which was good considering the amount of waste that had to be removed during the process, plus additional parts purchased from a local supplier to complete the job. Would highly recommend DW plumber services to all who may have tired other local plumbers but been let down or unsatisfied by cowboy workmanship. Thank-you DW plumbing services, Richard & Bob.

25 October 2019
Unprompted review
Rated 2 out of 5 stars

Excellent initially

Excellent initially, a nightmare if problems arise. the DW guy reacts with stress and lack of quick effective solutions. Customer or team member to blame. Might be good for quick jobs. To avoid for more complex: bad time management (often other works), no supervision of workers, lack of work preparation. Finally charged me for his mistakes and overreacted when I've asked for splitting the additional charges to check. I've been overwhelmed by messages and calls, then finally charged of everything when DW issued a reviewed invoice. What to say there are those who live for quality and other for quantity. However, the plumber engineer that works for DW is fine and works well (additional star or it was 1 only)

17 March 2019
Unprompted review

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