Bought expensive dining room table and chairs from DFS and delivered in Jan and it was damaged took them to April to get a replacement and its worse than the first one spent £1500 on rubbish and the s... See more
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See what reviewers are saying
Bought a side board approximately 4months ago of which has cracked on both laminated front corners. Pictures provided to Dwell as evidence, yet it is being suggested that it is ‘wear and tear’ or ‘im... See more
Thankfully I had a great experience with Dwell despite reading lots of negative reviews after placing my order! The website stated my sofa and chair would be delivered within 6 weeks. I ordered on 3rd... See more
I recently purchased a grey Teno coffee table and 2 matching lamp tables. Delighted with my purchase and Wincanton delivering. I would have given 5 stars but was appalled at the amount of polystyre... See more
Company details
Information provided by various external sources
Dwell stylish modern furniture for the home. We specialise in sofas, upholstery, dining tables, chairs, lighting, bedroom furniture and home accessories at great prices. The best in contemporary stylish designer interiors for the whole home.
Contact info
4th Floor Bank Chambers, 6-10 Borough High Street, SE1 9QQ, London , United Kingdom
- 0345 675 9090
- info@dwell.co.uk
- www.dwell.co.uk
3.3
Average
29k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Total mess
Ordered sideboard over phone as website not allowing me to. They made a complete mess of it despite various calls. Sideboard now out of stock!!!
8 September 2022
Reply from dwell UK
Good afternoon,
Thanks for you response and apologise that this has happened.
We regularly update our stock to keep our designs new and exciting, the reason why the sideboard you were interested in has been out of stock could be due to its being phased out if it was a design we've had for quite some time.
However if the sideboard you were after is back in stock, we will be in contact with yourself to process this exchange if you are still interested.
Kind regards
Dwell Customer Care Team
Reply from dwell UK
Hello,
Thank you for taking the time to leave us a review. We appreciate all the feedback. We are so delighted to hear that the chairs look wonderful in your home. We do look forward to you shopping with us again soon!
All the best,
Dwell.
Reply from dwell UK
Hello,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. We are so delighted to hear that you love the items and it looks wonderful in your home.
We hope to see you shop with us again soon! All the best,
Dwell.
I am really happy with my purchase and…
I am really happy with my purchase and everything I've got is so special. Thank you Dwell. Also thanks to Customer Services whose responses are very prompt.
7 September 2022
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get! We are so happy to hear that you love the items that you have purchased and the customer service you have experienced was great.
We hope to see you shop with us again soon.
All the best,
Dwell.
Reply from dwell UK
Hi!
Thank you for taking the time to leave us a review! We appreciate all the feedback we get. We are so glad to hear that you love the stools and they look fabulous in your house!
Hope to see you shop with us again soon.
All the best,
Dwell.
Terrible
Terrible service. Was advised I was receiving the goods I ordered between 7am-9am for which I took a morning off work for; at 10am I called to check with delivery people as no goods received only to be told the goods hadn't even been dispatched to them. Had to make another, seperate phone call to Dwell. No proper explanation or apology was given. I cancelled the order and asked for a refund which, apparently takes 5-10 working days, despite the fact that the money was taken straight from my account when I paid for the goods. As I write, I still haven't received my money back. I have since found the same goods cheaper from a more efficient company. Dwell are awful, do not use.
6 September 2022
Reply from dwell UK
Good morning, thank you for taking the time to leave us a review. I'm so sorry that your order didn't arrive in time and that you had to cancel your order! Refunds are dependant on how quickly your bank processes these and not how quickly we process them as I can see this was actioned and sent already, if this is still not showing in your account we would recommend contacting your bank about this, we would be more than happy to assist with a refund confirmation letter if needed. Hopefully this is already back with yourself but if not please do let us know. All the best, dwell
Great price
Great price, good quality, easy to assemble and fast delivery. Looks great
6 September 2022
Reply from dwell UK
Hello,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. We are delighted to hear that you love the items you have bought. We do hope you shop with us again soon!
All the best,
Dwell.
Bought a sofa back on 2017 and had…
Bought a sofa back on 2017 and had problems with it straight away, was given a replacement and then had the same issues but held on to it. Now it’s getting really bad and they are saying the warranty is only for 15 years for new sofas not from when I bought. Appalling service for a company that is really expensive!
5 September 2022
Unprompted review
Reply from dwell UK
Good morning, thank you for your review and I am so sorry to hear about what has happened with your sofa! Our 15 year warranty for sofas started in 2020 and we wouldn't be able to apply this to orders placed before as they would be under a different warranty contract, I'm so sorry about this but if you would like to send us an email with pictures of the issue we would be more than happy to look into this again for you as I am unable to locate any order under the information provided. All the best, dwell
Easy quick delivery
6 September 2022
Reply from dwell UK
Hi,
Thank you for leaving us a review, We appreciate all the feedback we get. We are so delighted to hear that you have had such a quick and easy delivery and we do hope you love the items you have purchased.
All the best,
Dwell.
Excellent service!
5 September 2022
Reply from dwell UK
Hi.
Thank you for taking the time to leave us a review, We appreciate all the feedback we get.
We are delighted to hear that you have has such an excellent customer experience. We look forward to you hopefully shopping with us again soon.
All the best,
Dwell
Simple website
Simple website. Online chat facility available to answer any queries re products.
Sofa order very straight forward
5 September 2022
Reply from dwell UK
Hello,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. We are glad to hear that all the queries you had were answered. We hope you love the sofa once it arrives and we look forward to you shopping with us again soon.
All the best,
Dwell
Reply from dwell UK
Hi.
Thank you for taking the time to leave us a review. We appreciate all the feedback that we get. We are happy to hear you've had a great customer experience.
We look forward to you shopping with us again soon!
All the best,
Dwell.
Lovely but chipped!
Love this piece of furniture, it looks lovely and assembly instructions were good. However, two small chips in the wood are visible, which I didn't notice until I had almost finished assembling it. Not worth sending it back just for that but a bit disappointing.
5 September 2022
Reply from dwell UK
Good morning,
Thank you so much for taking the time out of your day to leave us a review!
I am so sorry to hear about the issue that you are experiencing with your recent furniture delivery, please may I kindly ask if you could send us some images of the chips you have noticed and we can certainly assist further to help resolve this for you, our Customer Care contact email is info@dwell.co.uk
Very professional
4 September 2022
Reply from dwell UK
Hello,
Thank you for leaving us a review, We will pass the feedback on to our teams, We do hope you love the items you have purchased and we look forward to you shopping with us again soon.
All the best,
Dwell.
Excellent Product and Service
Very pleased with lovely table, very quick delivery, excellent service
4 September 2022
Reply from dwell UK
Hello,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. We are delighted the delivery was quick and that the customer service you have had has been excellent.
We look forward to you shopping with us soon!
All the best,
Dwell
Pleased with the table and chairs
Pleased with the table and chairs, great delivery service 👍
4 September 2022
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review, we are delighted to hear that you are pleased with the table and chairs. We do hope to see you shop with us again.
All the best,
Dwell.
Delivery from dwell
Ordered my items and was given a time slot between 15.00 -17.00 Driver called fairly late Friday night delivery was for Saturday to advise he would be delivering between 7-7.30am accepted this he didn’t show Called him and he said he had been sent. To Perth and someone should have called, this never happened He said he would deliver between 9 - 9.15 this didn’t happen either Eventually arrived at9.45- 10.00 Buy a lot from Dwell always good quality and this was no exception After sales service not good Got out of bed at 6.30 on a Saturday had I been given a 7.00 - 7.30 initially and my items were delivered within the timeframe it would be all good
After response from Dwell
Drivers should not be allowed to change information if it is only advisory
The delivery company sent me an email with the time slot of 2 hours which was 15.00 - 17.00 The driver called to notify of the change so I was available Dwell should question why drivers are able to contact the customer the night before delivery with time that didnt happen A call to say they are on the way is all that is required
4 September 2022
Reply from dwell UK
Good Morning Joan,
Thanks for your feed back and sorry that you feel this way.
Please note any delivery conducted by our delivery team has a delivery window of 7am until 6pm. This would have been highlighted and made apparent to yourself when you received the notification to prompt a delivery booking.
Any shorten time provided to yourself by the driver is simply a courtesy call to provide an estimate, subjected to change depending on their days progress. In future purchases, we would urge you to make yourself availabe on the date that you selected.
Kind regards
Dwell Customer Care
Very happy with Dwell Thurrock!
Very happy with their service!
We got almost the entire furniture for our house and we are so happy with the price and quality! Sleek, modern and sturdy.
The team is Dwell Thurrock are always so happy to help and offer their support!
Even the customer service team on the phone has been so helpful all the time, even if we got a damaged item delivered they sorted asap.
Really appreciate them.
1 September 2022
Unprompted review
Reply from dwell UK
Hi.
Thank you so much for this lovely review! We appreciate all the feedback that we get. We are so delighted to hear that you were able to purchase so much with us and that you've been able to get so much wonderful furniture.
We look forward to seeing you shop with us again!
All the best,
Dwell.
Very pleased with our purchase of a TV…
Very pleased with our purchase of a TV stand... Great product and excellent customer service... would definitely purchase items from Dwell again.
3 September 2022
Reply from dwell UK
Hi.
We are so delighted to hear that you love the TV stand you have bought with us and we hope it looks lovely in your home! We are so happy to hear that the customer experience you have had with us is excellent.We hope to see you shop with us again soon in the future!
All the best,
Dwell
I’ve always found dwell a great company…
I’ve always found dwell a great company to buy things from and deal with. Keep up the good work dwell.
2 September 2022
Reply from dwell UK
Hi,
Thank you so much for taking the time to leave us a review. We appreciate all the feedback that we get. We are so delighted to hear you are a return customer and every experience you have had with us has been so excellent. We look forward to you shopping with us again.
All the best,
Dwell
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