David Wilson Homes Reviews 

Bethany at customer care was efficient and speedy to make the customer care visit for Andy to access and then revisit. Andy then completed the re-mastic of the joints to a very high standard.

John was great. Very helpful and went above and beyond to fix our issues.

The staff were friendly and efficient.

Customer care team (Mark/John) have just been to complete some work on my home and can I just say they were most loveliest guys I’ve met. Hardworking, pleasant, and very kind, going above and beyond to ensure that I was happy with their work. Appreciate it guys. Thank you soooo much. You are a credit to the company.
Catherine 12 Bream Place - plot 176 and sure please pass it on x

Applegate park. I would give no stars if I could. Their contractors turn up to fix the multiple problems you find after you've bought a property without calling and expect you to be home to let them in. They also blatantly lied to us about agreeing to fix our grass that is near enough solid clay and rubble underneath so grass has completely died off despite my husband being a gardener and watering and treating it. They said they would fix it then went back on their word trying to pass the buck on lies fed to them by their contractors - because the contractor told us they would be the ones out of pocket to fix it. The contractor lied about doing a soil test even though he just looked at the grass and left. Instead now we plan to take legal action. Absolutely appalling experience. My neighbour has had to have her carpets replaced constantly by them because they can't seem to the job right the first time. Multiple people on our estate are disgusted and the price they've paid for these properties only for them trying to wiggle out of accountability of their contractors work. The grass issues have been not just a problem to us but other residents. Also at least two neighbours have had major leaks and issues with their ensuites. We're expected to pay a fee for maintenance on dog bins they have but have not installed and there is a real issue with coming home and finding dog mess in your driveway or front garden. They also threaten residents with emails about not parking in spaces and to issue infringement but it's actually all their contractors whom are not supposed to park there! I could go on!

Moving into my new David Wilson home has been a very good experience. The quality of the build of my house is excellent. There were a couple of snagging issues but I have reported them to the site manager and have been assured that they will be fixed soon.
Communication has been very good - when I have needed to report anything I have had a response the same day.

Small jobs carried out today with care and attention to detail.
John was very professional and left the job clean and tidy.
Always respond very quickly when contact is made.

We are officially settled into our new David Wilson home at Stonebridge Fields, and we wanted to share some well-deserved praise for Aaron Wain, the deputy site manager. Aaron started on-site right around the time we moved in, and he has truly been a dream to work with.

Everyone knows how stressful moving house can be, but Aaron alleviated so much of that pressure. He maintains the perfect balance of professional standards and genuine human respect. It can sometimes feel daunting to raise queries with site teams, but Aaron makes us feel completely comfortable. We have total confidence that if any issues arise, he will do his utmost to get them sorted out swiftly—thankfully, the build quality has been excellent, so issues have been minimal!

David Wilson Homes has a brilliant team member on their hands. Aaron is a fantastic asset to the company, and he is making a huge, positive difference for residents here at Stonebridge Fields.

Another super set of jobs done by Mark on our house. His commitment to quality and diligence is exceptional and far exceeds other workmanship we have seen on the house to date.

We booked an appointment for 11am and received 3 reminder texts about the appointment. When we arrived we were not greeted pleasantly at all, just told they had ‘tried to contact us numerous times’ and that I ‘hadn’t confirmed the appointment.’ They accused me and said I ‘had read their emails because they could see that’. I explained I had only received text messages, no emails. The woman was obnoxious and condescending so I said I didn’t want to continue the conversation and left. I am appauled at the dreadful experience. Since leaving the showroom, I have NOW received emails and texts (and can prove these with timestamps). I think your colleague should be retrained on customer service. We are in a position to buy a new build right away and the shocking service has deterred me from David Wilson. I would not recommend even going to the show office. Don’t waste your time.

Helpful, friendly, no question unanswered. Totally honesty.

Phelix has been really helpful with explaining the process of buying a new house and has answered any questions I have had. He has responded very quickly on email or on the phone.

Amazing experience buying our Avondale David Wilson home in Niveus Walk, Shaftesbury. We absolutely love it. Katrina and Mia in the sales office were so helpful and kind every step of the way. Ben and Lucy in the building team are exceptional too, so professional and ready to help us at every step along the way. Thank you all!

Since moving into our new home the on site support have been amazing. Regular visits and resolving issues in a timely manner. Very polite , courteous, professional team. Thank you.

After spending many years working overseas, we returned to the UK looking for the perfect place to retire. We came across the David Wilson Homes development in Cotgrave and were fortunate that the sales team had exactly the right house type and plot available for us.

As we were living in the north of Scotland during the build, regular communication was extremely important. Jono kept us updated with progress on site throughout the process, which gave us great confidence and peace of mind.

Now that we have moved in, we are very impressed with the quality of our new home. Having worked in the design and construction industry myself, I have high expectations, and the finished product has certainly met them.

Jono, together with the site team, Scott and Phill, have been extremely helpful and responsive. Any minor snagging issues have been dealt with quickly and professionally, making the whole experience a positive one.

We are delighted with our new home and would happily recommend David Wilson Homes to others.

The house was really well build and to schedule. The communication from the sales team could have been better at points as the emails could be very confusing. But overall everyone was excellent and we were really impressed.

Not good! Made an appointment on Saturday with Peter for someone from the sales office to call me at 11am the next day. 1145 and no call, so I called them. Spoke to Nicholas who, after enquiring why I had not received a call and him, and then him checking my details said "oh yeah". Very disappointing, so off the Barratt I go!

They did a great job in my house, staffs are wonderful

I am very pleased with the service provided by David Durrant the Maintenance Technician. David visited my property to complete few snagging works. He was professional, courteous, and took great care in completing the repairs to a high standard. He communicated clearly throughout the visit and ensured that all issues were resolved efficiently and neatly.
The finished work looks excellent, and I truly appreciate the attention to detail and the respectful manner in which the work was carried out.