David Wilson Homes Reviews 

6,804
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,031 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and willingness to go above and beyond to ensure a smooth process. Many people highlight the excellent customer service and aftercare support, noting that teams are responsive, communicative, and dedicated to resolving issues efficiently. Reviewers appreciate the personalized approach and the detailed guidance provided throughout the buying journey, making their experience positive from start to finish. However, some customers also noted issues with the quality of the finish and workmanship, citing numerous snags, poor painting, and defects that were not up to expected standards. A few other people also felt that communication was challenging, particularly with out-of-hours emergency services or head office, experiencing dropped calls and unresponsiveness.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting that staff often go above and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the friendly, helpful, and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction, noting that... See more

Location

Users describe ambiguous interactions with location, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We recently moved into our new David Wilson home and overall, we’re very pleased with the house itself. The sales team were okay to deal with during the buying process and got things over the line... See more

Company replied

Rated 5 out of 5 stars

Just want to say thank you to the NW care team operators and of Laura M for supporting our issues for just short of two years, without her diligence and tenacity our journey would have been turbulen... See more

Company replied

Rated 5 out of 5 stars

Our showroom experience was excellent with Denise the process was clearly explained and she kept us updated at every opportunity. However the Solicitors PLS we used that was one of David Wilson Homes... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience meeting Michelle and Shawn at the David Wilson Homes Wendel View development in Wellingborough. As first-time buyers, we appreciated how they went above and beyond to g... See more

Company replied


Company details

  1. #23 of 31 best companies in Home Builder
  2. #19 of 29 best companies in Housing Development

About David Wilson Homes

Written by the company

We’re dedicated to building high-quality, thoughtfully designed homes, which is why we’ve received over 95% customer recommendation, and been awarded 5 Stars by the Home Builders Federation for 16 consecutive years.

That’s more than any other major national housebuilder, so you can buy with confidence.

As a quality, award-winning homebuilder, we're proud to create homes that are built to last and encourage modern family life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7k reviews

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4.4

All reviews

(6,804)

1,020 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wendy was fantastic

Wendy was fantastic, very patient and knowledgeable.

1 June 2026
David Wilson Homes logo

Reply from David Wilson Homes

Thank you for taking the time to leave this review. We are delighted to hear that you had such a positive experience with our St Andrews team.
We'll make sure Wendy gets to see your great feedback.
Kind regards, Lily

Rated 5 out of 5 stars

Happy Customers

Everything went pretty smoothly. The sales team were incredibly helpful and sought to help us every step of the way. The site manager has also made himself easily accessible for handling the inevitable new house snags.

5 June 2026
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Reply from David Wilson Homes

Good morning,

We are so pleased everything went smoothly with your recent new home purchase. It's also great to hear your site manager was so helpful.

Kind regards,
Ros

Rated 5 out of 5 stars

Excellent team

Buying a house is a stressful experience, but all members of the David Wilson team have gone out of their way to make it as stress-free as possible for us.

8 June 2026
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Reply from David Wilson Homes

Hi,

We're delighted to hear that our team helped make the home-buying journey as stress-free as possible for you. We'll be sure to share your lovely feedback with the team, who will be pleased to know their efforts made a positive difference.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 2 out of 5 stars

145 snags

With 145 tems on the snagging list with some containing multiple faults, what other score could I give. Some of the issues are minor but others are not, with some just being a blatant disregard for any resemblance of quality by the contractor. But hopefully DWH site team will sort these problems. I do have confidence that they will . Even so it will mean a lot of upheaval for which I will be seeking compensation for. So let's see what happens

5 June 2026
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Reply from David Wilson Homes

Hi Rob,

Thank you for your feedback. We're sorry to hear about the issues you've experienced and understand your frustration.

Please be assured that your comments will be passed on to the relevant team so they can review the concerns raised and continue to work towards resolving them.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

David Wilson Homecare team

Andy C, John & Gaynor have been great to deal with. The work have been done to a very high standard and everyone involved has been very professional and are a credit to David Wilson.

15 June 2026
Unprompted review
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Reply from David Wilson Homes

Hi Ian,

Thank you for your great review. We would love to pass your feedback on but we've been unable to locate you on our system so have instructed Trustpilot to gain further information. Please do add your plot number to any correspondence and we will ensure your comments are passed onto the team.

Kind regards,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Nathan at the Sales office made us feel…

Nathan at the Sales office made us feel very welcome. He was very helpful with all the information about the new property we were hoping to buy.

31 May 2026
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Reply from David Wilson Homes

Good evening,

Thank you for sharing your lovely feedback about Nathan. We will pass your review to Nathan and his team and they will be delighted to read it.

Kind regards,
Ros

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

7 June 2026
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Reply from David Wilson Homes

Good afternoon, Julie.
Thanks for the great feedback.
We wish you all the best with the remainder of your home buying journey and the move ahead.
Kind wishes, Charlotte.

Rated 5 out of 5 stars

We would like to thank the team at the…

We would like to thank the team at the Barnstaple office for their excellent support throughout our home-buying journey. A special thank you to Amanda Buckley and Joshua Morgan for their professionalism, communication, and dedication. They made the entire process smooth and stress-free, and we are very pleased with our experience with David Wilson Homes.

15 May 2026
Unprompted review
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Reply from David Wilson Homes

Good morning.
Thank you for your kind words and for taking the time to write this review.
We are delighted to hear that Amanda and Joshua were especially helpful in providing support throughout your home buying journey ensuring you had positive and stress free experience.

We would like to pass this feedback onto the team unfortunately, we are unable to identify you from the information included in your review. Where we cannot identify a customer by their review, we will request that Trustpilot contact you on our behalf to obtain further details.
Please include your development name and contact details when responding to Trustpilot’s information request.

Many thanks.

Kind wishes, Charlotte.

Rated 5 out of 5 stars

Lovely New House Purchase

We have had a fairly difficult year, having moved house twice. Janet Cappellano in BDW North Thames at Clipstone Park made the sale so straightforward that it took the stress away from us. I would highly recommend her & her team, who are friendly and approachable, with excellent knowledge. I would highly recommend anyone looking for a house to contact her- she will look after you well!

30 January 2026
Unprompted review
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Reply from David Wilson Homes

Good evening Varun. Thank you so much for taking the time to leave a review. We're so glad to hear that Janet looked after you so well and hope that the coming year is better than the last for you as you can enjoy life in your new home. Kind regards, Beth.

Rated 1 out of 5 stars

DO NOT BUY THEIR HOUSES,my roof is…

DO NOT BUY THEIR HOUSES,my roof is falling apart, the brickwork is well below standard, all fixtures and fittings are bottom of the range and my house and my next door neighbours have flooded within 4 years of ownership,
Avoid avoid avoid

13 June 2026
Unprompted review
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Reply from David Wilson Homes

Hello Alex,

We're very sorry to hear of your experience and would like to pass on your feedback to the relevant team.

Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please include your plot number within your reply.

Kind regards,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Hawthorns First class site

First class from start to finish
Everyone who works on site at the Hawthorns from Jenny in the office to Nathan, Jeremy and Kieran,go above to help your experience runs as smooth as possible. Communication is fantastic. Nothing is a problem and as for the quality of my home, it’s exceptional over the moon.
If you’re thinking about moving onto the Hawthorns site don’t hesitate best decision Ive made.

5 June 2026
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Reply from David Wilson Homes

Hi Lee,

We’re delighted to hear that your experience at The Hawthorns has been such a good one. Jenny, Nathan, Jeremy and Kieran will be thrilled to receive your kind feedback.

Thank you for choosing David Wilson Homes, we wish you many happy years in your new home.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Recommended!!!

We've had a fantastic experience viewing and reserving our new home on this development. From our very first visit around six months ago, Luna and Heather have been absolutely amazing.
They are incredibly knowledgeable, patient, and genuinely interested in helping us find the right home. They took the time to understand what we were looking for and guided us through the different options, helping us work out exactly what suited us best.
Nothing has ever felt rushed, and they've always been happy to answer questions and provide advice throughout the process. Their professionalism and friendly approach have made what can be a daunting experience feel exciting and enjoyable.
We would highly recommend both Luna and Heather to anyone considering a home here. We're really looking forward to completing the process and moving into our new home.

5 June 2026
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Reply from David Wilson Homes

Hi Mr Kell,

Thank you for your lovely review. We’re delighted to hear that Luna and Heather made your home-buying journey such a positive experience and will certainly pass your feedback over to them.

We appreciate your recommendation and look forward to welcoming you to your new home soon.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Great support from sales to customer…

Great support from sales to customer service

17 April 2026
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Reply from David Wilson Homes

We appreciate your positive feedback. We are happy to hear you had a great experience with our Ashtree Grove team.
We wish you many happy years in your new home.
Kind regards, Lily

Rated 5 out of 5 stars

Expectations exceeded

The house has met all our expections; the finish is extremely good with next to no snags. I would not hesitate to recommend David Wilson Homes. The site manager Alexander and the sales team Lina and Mel are helpful, responsive and professional. The after sales consultant, Ellie-Mae responds at lightning speed! All the team are a credit to David Wilson Homes.

5 June 2026
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Reply from David Wilson Homes

Thank you for your wonderful feedback. We are so pleased to hear your home has met your expectations and that our Highgrove team provided such excellent service. We will share your kind words with the team.
We wish you many happy years in your new home.
Kind regards, Lily

Rated 5 out of 5 stars

It has been a great experience

It has been a great experience. Special thanks to Paula, whose outstanding support and assistance throughout the process made everything run smoothly.

5 June 2026
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Reply from David Wilson Homes

We're so pleased to hear you had a great experience. We'll pass your feedback onto Paula and the Old Durham Gate team.
Wishing you many happy years in your new home.
Kind regards, Lily

Rated 5 out of 5 stars

Looks brand new.Bethany at customer care was efficient…

Bethany at customer care was efficient and speedy to make the customer care visit for Andy to access and then revisit. Andy then completed the re-mastic of the joints to a very high standard.

12 June 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon,

Thank you for your great review! We're pleased to hear the works were carried out to a high standard.

Kind regards,
Ros

Rated 5 out of 5 stars

John was great

John was great. Very helpful and went above and beyond to fix our issues.

12 June 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon Ollie,

Thank you for your lovely review about John!

Kind regards,
Ros

Rated 5 out of 5 stars

Very good

The staff were friendly and efficient.

5 June 2026
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Reply from David Wilson Homes

Good morning,

Thank you for your great review!

Kind regards,
Ros

Rated 5 out of 5 stars

Customer care team (Mark/John) have…

Customer care team (Mark/John) have just been to complete some work on my home and can I just say they were most loveliest guys I’ve met. Hardworking, pleasant, and very kind, going above and beyond to ensure that I was happy with their work. Appreciate it guys. Thank you soooo much. You are a credit to the company.
Catherine 12 Bream Place - plot 176 and sure please pass it on x

11 June 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon.
Thank you for your kind words. I'm delighted to hear that Mark and John went above and beyond to ensure all went smoothly and stress free with the works needed.

We would love to pass this lovely feedback onto Mark, John and their team. Unfortunately, we are unable to identify you, and we will request that Trustpilot contact you on our behalf to obtain further details.
Please include your plot number, development name and contact details when responding to Trustpilot’s information request.

Kind wishes, Charlotte.

UPDATE:
Thank you for coming back to us. We will now send this across to Mark, John and the team.
Enjoy the rest of your evening,
Charlotte.

Rated 1 out of 5 stars

I would give no stars if I could

Applegate park. I would give no stars if I could. Their contractors turn up to fix the multiple problems you find after you've bought a property without calling and expect you to be home to let them in. They also blatantly lied to us about agreeing to fix our grass that is near enough solid clay and rubble underneath so grass has completely died off despite my husband being a gardener and watering and treating it. They said they would fix it then went back on their word trying to pass the buck on lies fed to them by their contractors - because the contractor told us they would be the ones out of pocket to fix it. The contractor lied about doing a soil test even though he just looked at the grass and left. Instead now we plan to take legal action. Absolutely appalling experience. My neighbour has had to have her carpets replaced constantly by them because they can't seem to the job right the first time. Multiple people on our estate are disgusted and the price they've paid for these properties only for them trying to wiggle out of accountability of their contractors work. The grass issues have been not just a problem to us but other residents. Also at least two neighbours have had major leaks and issues with their ensuites. We're expected to pay a fee for maintenance on dog bins they have but have not installed and there is a real issue with coming home and finding dog mess in your driveway or front garden. They also threaten residents with emails about not parking in spaces and to issue infringement but it's actually all their contractors whom are not supposed to park there! I could go on!

11 June 2026
Unprompted review
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Reply from David Wilson Homes

Hello Jennifer,

We're sorry to read about your experience. Unfortunately, we have been unable to identify your details from your review, so we have asked Trustpilot to contact you for some additional information.

If possible, please include your plot number in your reply so that we can investigate your concerns with the relevant team.
Kind wishes,
Alice from the David Wilson Homes team.

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